David Wallace Email & Phone Number

Melbourne, Victoria, Australia

Responsible for leading a team of Project Managers, Business Analysts, multiple internal technology teams as well as various vendors and 3rd parties. As Program Lead my role focused on the delivery of large transformational programs of work within the Customer, Commerce and Marketing Portfolio. Successfully delivering 2 large scale programs from 2021 to 2024 with individual budgets between $25M to $50M supporting the delivery of all Billing (Zuora/Vlocity), CRM (Salesforce), Martech (Adobe), Web and Platform changes. Key Responsibilities:1. Encouraging ongoing development of a culture that is energised and motivated to change 2. Full ownership/management of transformational programs from concept to closure (up to $50M in budget)3. Complete financial and budget oversight for all internal/external labour and all vendors costs 4. Planning and designing program plans, governance and reporting regime 5. Presenting project or program level escalations to Executive Team6. Chair and management of program/project governance committees7. Full management of project budgets, scope, risks/issues and dependencies8. Stakeholder management – senior executives, directors and clients9. Management of project plans and schedules to meet agreed timelines

Melbourne, Australia

Melbourne Area, Australia

Major Duties• Project management and delivery of a number of key projects (Retail Identity and Authentication, Digital Tickets, Content Management System, Storefront Display)• Application of both Agile and Waterfall project management methodology to deliver software solution• Management of the development iteration plans and project schedules to meet agreed timelines• Management of project scope, risks, issues and dependencies• Management of Agile teams during software development sprints• Liaising with project and senior Telstra stakeholder• Delivery of key artefacts such as business requirements/user story plans• Liaising with technical resources to deliver to agreed scope• Service transition (handover) of technical solutions to operational support teams• Facilitate all project reportingMajor Achievements• Successful delivery of a content management system that is the foundation system for all content and software application at the Sydney Discovery store• Successful delivery of customer facing software application at the Sydney Discovery Store• Successful delivery of digital signage and digital ticketing solutions to Telstra’s Box Hill business centre

Melbourne, Australia

Project manage the requirements and design of the software release on a day-to-day basis, within the constraints set. Also ensuring that the project produces the required outcomes, to the required standard of quality within the specified constraints of time and cost. Led team of 50 personnel including business systems analysts, technical analysts and subject matter experts to:- Define business requirements for a superannuation administration, insurance and finance system- Direct engagement with offshore vendor to design and develop the system- Define requirements and support offshore vendor to design and develop a document management system and workflow capability to automate business processes and inbound correspondenceOther activities included:- Risk mitigation- Status Reporting- Testing- Requirement Elaboration- Stakeholder Management - Dependecy Management- Vendor Management

Melbourne, Australia

• Responsible for providing financial modelling services to stakeholders• Provide financial analysis including benefit realisation analysis and reporting, cost-benefit analysis, business process cost models and operating cost models• Project manager for reports centralisation to BI project• Attend and report to project control board meetings with senior leadership group and executives• Manage BI Analyst, Board & Compliance Analyst, Data Analyst and Reporting Analyst• Liaise on several projects such as Process Standardisation as BI representative • Provide consultation services to the business to interpret matters of financial consequence• Responsible for providing SP board, compliance and SOS reports

Melbourne Area, Australia

• Analysis of employer and member trends to make recommendations on opportunities• Creation and maintenance return on investment model for online services campaign• Online services dashboards created for clients and executives• Liaise with clients and key stakeholders to relay results and discuss issues and requests• Collate data from across the business to interpret and present to clients and stakeholders • Create Operational Initiatives for identified process improvements through to implementation stage• Pre and Post Campaign analysis and recommendations made• Proactively work with Superpartners departments to ensure data accuracy and efficiency

Melbourne Area, Australia

• Implementation of new processes and legislation across the fund• Liaise with Trustee office for any issues they may have• Attend high level meetings in managers absence and present all information to the Fund when required• Acting Administration Manager in managers absence• Complete Process Maps of all levels• Conduct and Organise Internal and External Audits• Forecasting work volumes for the months ahead• SME for Contributions and the Business Process Team• Management of planned and unplanned absences• Management, allocation and organization of workflow• Development and documentation of training material• Established new procedures and amended existing procedures • Implemented own initiatives (process improvements)• Recruitment of new staff members• Effective planning of resources and forecasts to ensure that all work is completed within agreed service standards• Maintain staff attrition rate less than 15%. Ensure any identified staff issues are managed and resolved• Lead, motivate and coach a team in the performance of duties associated with the efficient and effective delivery of services to clients, members and employers• Processing weekly reports to be distributed to other HESTA administration teams

Edinburgh, United Kingdom

• Acting Branch Manager• Liaising with other Abbey Departments• Responsible for opening/closing of branch• Branch and Safe Key Holder• Customer Service• Establishing new accounts and products for customers• Customer complainst/Issue resolution