David Wallace Email & Phone Number

Newcastle, Nsw, Au

Williamtown, New South Wales, Australia

Nova Systems proudly serves as a Major Service Provider (MSP) to the Capability Acquisition and Sustainment Group (CASG).* Support Configuration Management activities, with a specific focus on the development and optimization of the Configuration Management System.* Provide governance for Configuration Management, ensuring adherence to best practices and standards.* Foster an effective Change Management function by developing and implementing relevant processes and procedures.* Ensure configuration control of artefacts and outputs, managing requirements, source data, analysis, and documentation effectively.* Conduct audits and prepare reports on contracted deliverables.* Manage registers including Engineering Change Proposals (ECP), Deviations and Design Acceptance Certifications.* Develop Configuration Management Plan (CMP) and associated procedures.* Serve as First Aid Officer and Warden for the Williamtown Nova Office.

Newcastle, New South Wales, Australia

Aircraft Sustainment and Training* Conducted Annual Performance Development Reviews, fostering growth and development within the team.* Approved team member leave and purchase requests, ensuring efficient and smooth operations.* Facilitated regular team meetings to disseminate crucial information and address any challenges, ensuring seamless communication and collaboration.* Actively participated in mid-level management meetings on Contract Data Requirement List (CDRL) deliveries, contributing to strategic discussions and decision-making processes.* Led Senior Management meetings within Australia and the UK, promoting alignment and synergy across regions.* Scheduled, facilitated, and recorded minutes for Hawk Configuration Control meetings, ensuring accurate and comprehensive records.* Developed the Head Deed Configuration Management Plan (CMP), incorporating Engineering Development and Sustainment Engineering to enhance operational efficiency.*Provided updates to the Work Breakdown Structure (WBS) and Basis of Estimate (BOE) for anticipated Configuration Management efforts on future projects, ensuring accurate project planning and resource allocation.* Conducted software tool analyses and provided recommendations to senior management and business leads for optimal tool selection and utilization.* Aided in the development of the software suite used for Configuration Management of the Capability Development Environment (CDE), including Windchill, JIRA, and GIT.* Managed Windchill processes, data mapping, and migration activities for In Service Support and F-35 maintenance.* Reviewed documents for CDRLs, Plans, Processes, Work Instructions, and reports* Reported on Configuration Status Accounting (CSAR) and Master Record Index (MRI) CDRL.* Created the AS&T CM Wiki page, including Bench Level Instructions and Quick Reference Guides.* Actively attended Leadership Development courses.* Provided training as required.

Raaf Base Williamtown, New South Wales, Australia

Integrated Training Centre (ITC) * Successfully migrated the Incident, Problem, Change, and Configuration registries into the Windchill application.* Developed and implemented the Data Management process to control the delivery of Configuration Items efficiently.* Continuously enhanced internal Work Instructions, Processes, and the Configuration Management Plan, ensuring alignment with Business Processes.* Coordinated and facilitated Change Management meetings for the F-35 Integrated Training Centre (ITC).* Managed the product baseline for Sovereign and Enterprise Changes.* Directed Release Management activities for Sovereign and Enterprise Standard and Emergency Changes.* Prepared and published Configuration Status Accounting and Service Level Agreement reports as required.* Provided essential training when necessary.

Raaf Base Williamtown, New South Wales, Australia

Integrated Training Centre (ITC) * Established the Incident, Problem, Change, and Configuration registries to record, control, and track IT Assets and Configuration Items for the F-35 Integrated Training Centre (ITC).* Developed internal Work Instructions, Processes, and the Configuration Management Plan, ensuring consistency across Business Processes.* Coordinated and facilitated Change Management meetings for the F-35 ITC.* Oversaw product baseline management for Sovereign and Enterprise Courseware releases.* Developed and implemented the Data Management process to effectively record and control the distribution of project data.* Implemented the Release Management process for Courseware into the Test, Development, and Live environments.* Prepared and published ad hoc Configuration Status Accounting and Service Level Agreement reports.* Served as Chairman of the Milskil Work Health and Safety (WHS) committee for the F-35 project.* Delivered training programs as required.

Raaf Base Williamtown, New South Wales, Australia

Airborne Early Warning Control System Program Office (AEWCSPO)* Administered the approval and release of engineering documentation and change control artefacts, ensuring adherence to quality standards.* Ensured accurate classification and documentation of changes.* Prepared and published comprehensive Service Level Agreements and Configuration Status Accounting reports.* Oversaw all software and hardware change control tasks at the system level.* Served as System Administrator for Matrix, a Project Lifecycle Management (PLM) tool.* Coordinated the Configuration Control Board.* Demonstrated in-depth knowledge of government and industry Configuration Management standards.* Conducted ad hoc reporting to support decision-making processes.* Delivered essential training programs as required.

Newcastle, Australia

Research Services* System Administrator for the Research Information Management System (RIMS).* Provided comprehensive Incident and Problem Management support for the RIMS application.* Developed and maintained the Incident Management database.* Enhanced the University's research strategies through in-depth data analysis and reporting to the Associate Director of Research Strategy, Policy, and Performance.* Liaised with internal and external stakeholders to facilitate reporting activities.* Maintained and managed International Collaboration data.* Oversaw the efficient operation of research reporting tools.* Implemented continuous improvement initiatives for data governance and data quality.* Assisted in the development of performance benchmarks for researchers.* Conducted routine and ad hoc reporting from corporate database systems.* Delivered essential training programs as required.

Raaf Base Williamtown, New South Wales, Australia

Tactical Fighter System Program Office (TFSPO)* System Administrator for the Structural Information System (SIS).* Provided comprehensive Problem Management support for all application issues.* Delivered records management services for classified data.* Developed internal Work Instructions and Processes to enhance operational efficiency.* Offered expert advice on information management matters.* Conducted both routine and ad hoc reporting to support decision-making processes.* Delivered essential training programs as required.

Raaf Base Williamtown, New South Wales, Australia

Tactical Fighter System Program Office (TFSPO)* Administered the registration, assessment, and distribution of Technical Data.* Supported all functions of the Technical Library, including archiving and filing.* Maintained technical documentation status within a relational database.* Acted as System Administrator for the Configuration Data Recovery Management System Database (CDRMS).* Provided thorough Problem Management support for all application issues.* Assisted in the management of Technical Publications.* Liaised with military and civilian agencies, both domestically and internationally, on Technical Data issues.

Canary Wharf, United Kingdom

Corporate Trust Division* Provided comprehensive Incident Management support.* Supported daily Incident and Problem resolution activities, managing the Incident and Problem Management databases efficiently.* Documented changes through the Change Management process, ensuring strict adherence to established protocols.* Prepared and published detailed Service Level Agreement reports.* Conducted maintenance across Production, Test, and Development environments.* Served as System Administrator for the Corporate Trust Futures Trading Platform (QSR).* Scheduled and executed Release Management activities on servers spanning multiple time zones.* Coordinated the Microsoft Office Upgrade project, ensuring timely and efficient execution.* Managed the Call Out roster and actively participated in the After Hours Call Out team, utilizing the "Follow the Sun" methodology.* Conducted both routine and ad hoc reporting to support various operational needs.* Delivered essential training programs as required.

Wollongong, Australia

Digital and Technology* Provided strategic leadership and oversight for the Production Support team.* Led Incident and Problem Management efforts for all IMB applications.* Administered the ITIL Service Management software (Touchpaper) as System Administrator.* Coordinated the Call Out roster and actively contributed as a member of the After Hours Call Out team.* Administered Help Desk Solutions (ITIL Service Management).Served as the primary escalation point for Senior Management during system outages.* Prepared and published comprehensive Service Level Agreement reports.* Developed and implemented internal Work Instructions and Processes, ensuring consistency across business operations.* Conducted routine and ad hoc reporting to support operational decision-making.* Delivered essential training programs as required.

Nowra Hill, Australia

Navy Aviation Systems Program Office (NASPO)* Established and maintained the Configuration Management database to control and track changes to Configuration Items and IT Assets.* Administered the approval and release of engineering documentation and change control artefacts in accordance with Defence protocols.* Oversaw the publication and maintenance of the Master Test Program Set Index (MTPSI).* Administered all software and hardware change control tasks.* Served as System Administrator for the Navy's Avionics Testing Computer Network (DECNET).* Provided comprehensive Incident and Problem Management support for DECNET.* Managed all network backups and restores for DECNET.* Oversaw the procurement of spares for DECNET.* Conducted detailed Service Level Agreement and ad hoc reporting.* Delivered essential training as required.

Bachelor’S Degree, Business/Commerce, General

High School