David Wallace Email & Phone Number

Newcastle, NSW, AU

Williamtown, New South Wales, Australia

Nova Systems proudly serves as a Major Service Provider (MSP) to the Capability Acquisition and Sustainment Group (CASG).* Support Configuration Management activities, with a specific focus on the development and optimization of the Configuration Management System.* Provide governance for Configuration Management, ensuring adherence to best practices and.

Newcastle, New South Wales, Australia

Aircraft Sustainment and Training* Conducted Annual Performance Development Reviews, fostering growth and development within the team.* Approved team member leave and purchase requests, ensuring efficient and smooth operations.* Facilitated regular team meetings to disseminate crucial information and address any challenges, ensuring seamless communication.

RAAF Base Williamtown, New South Wales, Australia

Integrated Training Centre (ITC) * Successfully migrated the Incident, Problem, Change, and Configuration registries into the Windchill application.* Developed and implemented the Data Management process to control the delivery of Configuration Items efficiently.* Continuously enhanced internal Work Instructions, Processes, and the Configuration Management.

RAAF Base Williamtown, New South Wales, Australia

Integrated Training Centre (ITC) * Established the Incident, Problem, Change, and Configuration registries to record, control, and track IT Assets and Configuration Items for the F-35 Integrated Training Centre (ITC).* Developed internal Work Instructions, Processes, and the Configuration Management Plan, ensuring consistency across Business Processes.*.

RAAF Base Williamtown, New South Wales, Australia

Airborne Early Warning Control System Program Office (AEWCSPO)* Administered the approval and release of engineering documentation and change control artefacts, ensuring adherence to quality standards.* Ensured accurate classification and documentation of changes.* Prepared and published comprehensive Service Level Agreements and Configuration Status.

Newcastle, Australia

Research Services* System Administrator for the Research Information Management System (RIMS).* Provided comprehensive Incident and Problem Management support for the RIMS application.* Developed and maintained the Incident Management database.* Enhanced the University's research strategies through in-depth data analysis and reporting to the Associate.

RAAF Base Williamtown, New South Wales, Australia

Tactical Fighter System Program Office (TFSPO)* System Administrator for the Structural Information System (SIS).* Provided comprehensive Problem Management support for all application issues.* Delivered records management services for classified data.* Developed internal Work Instructions and Processes to enhance operational efficiency.* Offered expert.

RAAF Base Williamtown, New South Wales, Australia

Tactical Fighter System Program Office (TFSPO)* Administered the registration, assessment, and distribution of Technical Data.* Supported all functions of the Technical Library, including archiving and filing.* Maintained technical documentation status within a relational database.* Acted as System Administrator for the Configuration Data Recovery.

Canary Wharf, United Kingdom

Corporate Trust Division* Provided comprehensive Incident Management support.* Supported daily Incident and Problem resolution activities, managing the Incident and Problem Management databases efficiently.* Documented changes through the Change Management process, ensuring strict adherence to established protocols.* Prepared and published detailed Service.

Wollongong, Australia

Digital and Technology* Provided strategic leadership and oversight for the Production Support team.* Led Incident and Problem Management efforts for all IMB applications.* Administered the ITIL Service Management software (Touchpaper) as System Administrator.* Coordinated the Call Out roster and actively contributed as a member of the After Hours Call Out.

Nowra Hill, Australia

Navy Aviation Systems Program Office (NASPO)* Established and maintained the Configuration Management database to control and track changes to Configuration Items and IT Assets.* Administered the approval and release of engineering documentation and change control artefacts in accordance with Defence protocols.* Oversaw the publication and maintenance of.

Bachelor’S Degree, Business/Commerce, General

High School