David Walsh Email & Phone Number

Des Moines, Iowa Area

Iowa/Nebraska

Directly responsible for utilizing strong communication, problem solving, and leadership skills to coordinate and manage day-to-day operations. Provide hands-on management and direction to effectively leverage all resources and to maintain the highest levels of productivity, efficiency, and operational excellence. Plan and implement effective solutions to business challenges and needs in order to achieve targeted business goals and objectives.Display strong collaboration and leadership skills, attention to detail and deadlines, and ability to multi-task and take ownership of key projects while effectively working with individuals at all levels of the organization.Exhibit ability to communicate clearly and effectively while utilizing excellent coordination and facilitation skills to lead and evaluate the status of needs and to ensure timely completion of all projects and responsibilities.

Held fully accountable for leveraging leadership, relationship building and consultative sales skills, and industry knowledge to drive and maintain a high level of customer satisfaction and sales/revenue growth. Managed and supported functions involving sales, marketing, and customer service while providing direction, training, and performance management to 11 direct reports with 150 licensed producers operating in a call center environment.Monitored, tracked, and analyzed performance and overall operations to ensure adherence to the highest levels customer service/satisfaction, productivity, efficiency, sales effectiveness, and quality standards at all times.Ensured the complete development, support, and management of personnel, participated in hiring decisions, and established performance expectations including the oversight of both individual and team performance goals.Implemented highly effective prospecting, referral, and marketing programs, developed and managed budgets, and worked collaboratively with cross-functional departments to support successful and profitable operations.Supported company success and revenue growth by motivating, training, and coaching sales team members, resolving problems/issues, and by promoting an environment that consistently achieved sales expectations.Recognized consistently for outstanding performance/results including multiple Nationwide Sales Manager of the Year awards, leading continuous improvement initiatives/rollouts, and exceeding sales goals each year.