David Wang Email & Phone Number

Melbourne, Victoria, Australia

• Familiar with the technology of each component running in CDH (Cloudera Distribution Hadoop) cluster very well, as well as the interoperation and coordination among those components internally.• Complete understanding of data life cycle management with Hadoop, followed by modelling structured and unstructured data in Hadoop. Design real-time streaming pipelines, as well as building efficient enterprise solutions using tools. Have all the knowledge need to build expert big data systems that cater to any data or insight requirements, leveraging the full suite of modern big data frameworks and tools. • Solid skills in troubleshooting to repair failed products or processes on a machine or a system using a logical, systematic search for the source of a problem in order to solve the complex mission critical or politically hot customer issues, and make the product or process operational again timely.• Be active listeners and demonstrate empathy when customers encounter product issues, and strong ability to understand the feelings of customer.• Use trace analysis, debug skills, source code, and other proprietary tools, to analyze problems and develop solutions to meet customer needs.• Manage day-to-day interactions with customers with clear and honest expectation setting, friendly and collaborative disposition, aiming for the complete satisfaction of each customer• Participated in the queue management and coordination process by owning customer escalations, interaction with customer and developer on bug and hot issues.Train and mentoring the new hire employees on the technical expertise and customer handling skills in different regions.

Shanghai, China

• Familiar with the technology of each component running in CDH (Cloudera Distribution Hadoop) cluster very well, as well as the interoperation and coordination among those components internally.• Complete understanding of data life cycle management with Hadoop, followed by modelling structured and unstructured data in Hadoop. Design real-time streaming pipelines, as well as building efficient enterprise solutions using tools. Have all the knowledge need to build expert big data systems that cater to any data or insight requirements, leveraging the full suite of modern big data frameworks and tools. • Solid skills in troubleshooting to repair failed products or processes on a machine or a system using a logical, systematic search for the source of a problem in order to solve the complex mission critical or politically hot customer issues, and make the product or process operational again timely.• Be active listeners and demonstrate empathy when customers encounter product issues, and strong ability to understand the feelings of customer.• Use trace analysis, debug skills, source code, and other proprietary tools, to analyze problems and develop solutions to meet customer needs.• Manage day-to-day interactions with customers with clear and honest expectation setting, friendly and collaborative disposition, aiming for the complete satisfaction of each customer• Participated in the queue management and coordination process by owning customer escalations, interaction with customer and developer on bug and hot issues.Train and mentoring the new hire employees on the technical expertise and customer handling skills in different regions.

Shanghai City, China

• Supporting the global customers on the issues they are facing. Not only focus on Tintri product itself but also familiar with customer virtualization environment like VMware, Hyper-V and networking architecture. Usually the issue is complicated because of the hybrid environment and performance related issue along with.• Learned many virtualization features in spare time in order to solve customer issue.• Received good feedback from customer by survey and emails many many times.Maintain the Tintri shanghai lab and manage the virtualization environment for testing.

Shanghai City, China

• Worked as the technical leader(L4) and SME (L3) in DataDomain support team. • Be promoted to Level 4 support engineer on the 2nd year after I joined the team. • Organised and handled the BRS (Backup and Recovery Solution) division APJK SME (Subject matter expert) meeting for improving the case troubleshooting skills by sharing the case experience and knowledge among four different teams weekly.• Accomplished the new hires training (45 people in total) by write training plan, create lab, and actually mentoring on technical, process and soft skills for who comes from Japan and Indian. • Be proposed as the technical leader to make presentation for DataDomain core technology to the CTO office and highest management team in China.• Attended the TOI (transfer of information) training for almost every new product releases in US, transferred all the information to the Shanghai and Japan team.• Accomplished the training how to rescue and recovery the data in data corruption (DU) scenario to Shanghai, Japan and India team member.• By authorised from management team to setup the IDP (Individual development plan) for team members depends on individual performance and skills.• By authorised from management team for interview the candidates every year.• Archived the FE (Far Exceed) performance assessment on 2012 and 2013, won the MVP (Most valued peer) and golden employee awards almost twice every year.

Shanghai City, China

• Worked in UNIX Infrastructure team, maintenance eBay Site over 2000+ Solaris production servers and over 50000+ Red Hat production servers.• Support Bind/Mail system/NIS+/batch/global billing/NetApp filers/ F5 BigIP and Citrix NetScaler load balancers/CDN etc.• Wide and deeper understanding of the site like frontline technology and large scale deployment.• Project delivery: help the development team to setup the hardware and software platform like eBay Picture System/CAL/API etc. Worked to move the SJC data center and rebuild to PHX data center.• On duty by provide 7*24 support on weekend. Handel all Calls to UNIX Infrastructure team. Provide 2nd tier UNIX and load balance technical support to eBay Network Operation Centre in San Jose and Denver.• Training new team members.

Shanghai City, China

• Worked as sales engineer understand customer requirement, design and providing the solution including storage, UNIX host, Database, high availability software for running the ERP and CRM and FSM software in different industries.• Customer including SAIC, China Mobile, China Unicom, China Telecom, UnionPay, Banking, Airports, Tourism, Government, Retail, Electronic, Media, Medicine, etc.Providing onsite support if any customer hit any issues (hardware and software)