- Set Market-Level strategy for training and identify training needs.- Guide and develop Branch-Level Trainers.- Develop, instruct, and oversee all new hire training in the market.- Orient and train new hires in classroom and in a virtual remote environment; maintain training documents and records.- Develop training programs, build and edit training content, as well as schedule training sessions designed to resolve deficiencies.- Interact with all levels of management to include Operations, Subject Matter Experts, and key stakeholders.- Understand and communicate the State Licensing requirements for unarmed and armed security officers for all states/districts in the market.

- Develop and mentor site managers and supervisors at all sites.- Monitor all functions at sites such as overtime, scheduling, revenue etc. and develop and implement plans to ensure site functions within company standards.- Ensure that G4S contract requirements, training and development have been followed.- Manage the General Manager's safety program with assistance from the Training Manager and the Operations Manager through this program rapidly and thoroughly address any safety incidents.- Certify compliance to G4S systems and procedures such as Secure Tracks as well as accurate time & attendance disciplines and corrections.- Identify to the scheduler and HR Manager any open positions so the schedule may be adjusted to maximize coverage of the schedule and a job posting may be placed to quickly replace that employee.- Address any issues, provide feedback to ensure that the needs of each individual client are heard and are being met.- Document, revise and advise action plans to improve scheduling performance and function as it pertains to NBOT and fulfilling client relationships.- Review Key performance indicators on a day-to-day basis to maintain control over operations.- Coordinate with Human Resources and Labor Scheduling on new hire availability, qualifications and schedule as needed.- Conduct regular site visits to customer locations to ensure employees are maintaining high code of conduct standards and to ensure a high standard of quality in servicing the contract.- Conduct attendance meetings with employees that have had an occurrence of absence.- Provide equipment to new employees or replacement to existing employees as necessary to ensure full contract compliance for the customer.

Oversee all daily operations for security to include staffing, information flow up and down the chain of command, and conducting spot checks of tracking mechanisms and posts for quality controlOversee daily and weekly staffing schedules to endure contract requirements are metCoach and mentor supervisors to develop them professionally Communicate with higher management and client on a daily basis to ensure understanding of requirements and passing of informationConduct daily meetings with supervisors on duty to ensure information is passed properlyAvailable 24/7 by phone and respond to emergency when necessaryContinuously develop and update Standard Operating Procedures and Post Orders to keep them current with situational changes

Responsible for all day to day operational and administrative aspects of security at the National Institutes of Health in Bethesda, Maryland.

- Conduct all training for new hires ensuring standards are met or exceeded, to include the Commonwealth of Virginia DCJS O1E training.- Update and maintain all training materials to include lesson plans, slide presentations, and handouts. - Enter all training into PeopleSoft personnel management system. - Maintain oversight of recruiting specialist and all aspects of the recruiting process.

Interview applicants to obtain information on work history, training, education, and job skills. Perform searches for qualified candidates according to relevant job criteria, using computer databases, networking, Internet recruiting resources, cold calls, media, and referrals. Prepare and maintain lead refinement lists. Prepare and maintain employment records. Contact applicants to inform them of employment possibilities, consideration, and selection. Inform potential applicants about facilities, operations, benefits, and job or career opportunities in organizations. Screen and refer applicants to hiring personnel in the organization, making hiring recommendations when appropriate. Arrange for interviews and provide travel arrangements as necessary.

Supervise security officers at individual Bank of America sites in northern Virginia. Interact with bank managers to ensure client satisfaction. Schedule officers to ensure proper coverage.

Improved client satisfaction by reorganizing approach to the management of the day shift for all security aspects for National Institutes of Health. Included all sites on and off campus. Responsible for the training, performance, and administration of 2 senior supervisors, 13 first line supervisors and approximately 185 officers.

Eliminated client complaints through restructuring of the training, performance, and administration of 5 first line supervisors and approximately 55 officers. Reduced overtime by approximately 40% through effective scheduling and personnel management. Responsible of all security aspects for level 4 building as an independent site.

Instituted new scheduling techniques which directly resulted in reduction of overtime. Managed the overnight shift for all security aspects for National Institutes of Health. Responsible for the training, performance, and administration of 6 first line supervisors and approximately 85 officers.

Gained client trust and eliminated client complaints through oversight of security in 20 sites with varying levels of security located outside of the main campus for National Institutes of Health.Responsible for the training, performance, and administration of 8 first line supervisors and approximately 150 officers across 5 shifts.

Monitored/Observed actions in the casino utilizing Closed Circuit TV System and digital observation system. Gathered evidence and conducted investigations for possible criminal activity in the casino to include counterfeiting, advantage players, fugitives and cheaters. Supervised and directed shift personnel to ensure casino assets were protected and watched. Prepared reports and duty logs for management personnel. Enforced policies and procedures for all departments within the casino.