David Webb Email & Phone Number

Manchester, England, United Kingdom

Warrington, United Kingdom

Wigan

Lead Business Analyst on Smart project developing Handheld Commissioning solution for SMETS2 meters.- Requirements Gathering- Business Requirements documentation- 'As is' and 'To be' process mapping- User Acceptance Testing- Working with 3rd party suppliers- Internal and external stakeholder management

Leeds, United Kingdom

Business Analyst producing procedure documents for npower’s Smart Meter programme.• Working with end users to document current processes and procedures for installation of Smart Meters.• Working with developers to amend procedures to reflect new functionality.• Supporting development and delivery of training to Meter Operatives.• Post go-live support for Technical Support Desk• Liaising with Technical staff and Operational Management to manage issues.

Warrington, United Kingdom

Senior Business Analyst on a project to implement a new billing system for Retail Business Customers.• Workshop facilitation with business users to define and document system requirements.• Production of process maps for 'as is' and 'to be' business processes.• Working with the systems integrator to manage issues and queries.• Working with technical resources to define data migration criteria and presenting to senior management for acceptance.• Writing Change Requests and presenting to change board.• Definition of reporting requirements with a wide range of business users.

Manchester, United Kingdom

Worked in a variety of roles for a number of clients including Shell, Morrison Utility Services, Lowri Beck and the Skills Funding Agency. - Managed remote team of 4 testers for Shell Fuel Card migration project involving daily conference calls, progress updates to senior management and issue management and resolution. - Issue management for large scale desktop migration for Shell involving liaising with testers, technical staff and senior management to resolve issues. - Production of ITIL-aligned process maps and processes for Skills Funding Agency using Microsoft Visio. Included documenting the 'as is' process and integrating the necessary changes for ITIL compliance - 12 Month Secondment as a Resource Manager with responsibility for a newly formed Practice of 170 people, focussing on minimising available time and maximising utilisation. Nominated for a Diamond award for performance. - Produced process maps, training plan and training material for changes to the IT Helpdesk system for Morrison Utility Services. Also delivered training and managed recruitment for new Desktop Engineers.

Leyland

Led a team of 3 Business Analysts producing process maps for Enterprise's Utility Services business.- Responsible for process mapping of business processes, producing recommendations for process improvement and best practice across departments.- Produced and delivered presentations to internal and external clients.

Manchester, United Kingdom

Various Business Analyst roles for Vertex's clients including United Utilities, Eon, TXU and Local Councils- Process mapping project for United Utilities Water Home Moving department. Provided recommendations for process improvement which reduced call handling times.- Produced and managed project plan for internal rebranding project. Also produced flow charts and facilitated meetings. Reported to board level.- Issue Management as part of a data migration project for Gas and Electricity customers. Involved issue analysis and identification of potential fixes. Also managed team of 4 analysts carrying out manual confidence checking.- Production of training material, initial project plan and process flows for migration of customer service work to an Indian call centre. Total cost saving was £1M per annum. - Development of business cases for e-Government for approval from the Council Executive. Included documenting the 'as is' process, identifying an e-solution and producing supporting documentation.

Master Of Science (Msc), Management Information Systems, General

Bachelor Of Arts (B.A.), English History