Leading a management team that is responsible for driving operational excellence within the Liquor and Impulse customer base in the UK & Ireland.Leading a team of New Business Transition Managers who have responsibility for the end to end operational transition of new customers into the UK & Ireland business ensuring seamless onboarding and integration into the existing operational framework.Overall accountability for 27 associates (5 directs and 22 indirects).Key member… Show more Leading a management team that is responsible for driving operational excellence within the Liquor and Impulse customer base in the UK & Ireland.Leading a team of New Business Transition Managers who have responsibility for the end to end operational transition of new customers into the UK & Ireland business ensuring seamless onboarding and integration into the existing operational framework.Overall accountability for 27 associates (5 directs and 22 indirects).Key member of the UK, Ireland and Nordics Operations Leadership Team responsible devising and executing strategies that optimise processes, improve efficiencies, and foster innovation within the operations landscape. Show less

Expansion of my previous role to encompass NielsenIQ's UK & Ireland Health, Beauty and Personal Care FMCG clients in addition to Liquor Clients.Part of the UK & Ireland Operations Leadership organisation that is focused on the design, scope and delivery of key strategic initiatives for the NielsenIQ UK & Ireland business.

A Client facing role responsible for ensuring client satisfaction with Nielsen deliverables. This is a critical role and is the link between the Client and the delivery teams either in Operations or Reporting.The voice of the Beverages, Liquor and Tobacco Industry internally, providing the view on client satisfaction with Nielsen deliverables and proactively identifying and delivering ways to improve client satisfaction.Ownership of a portfolio of clients with the value of ~£18m… Show more A Client facing role responsible for ensuring client satisfaction with Nielsen deliverables. This is a critical role and is the link between the Client and the delivery teams either in Operations or Reporting.The voice of the Beverages, Liquor and Tobacco Industry internally, providing the view on client satisfaction with Nielsen deliverables and proactively identifying and delivering ways to improve client satisfaction.Ownership of a portfolio of clients with the value of ~£18m where I am responsible for the workload coordination, managing priorities, hot spot allocation, and sizing future needs with the support of the Beverages, Liquor & Tobacco Industry Client Liaison Team.Working collaboratively with other functions and roles involved in delivery such as Analytics team, Commercial Partners, Client Liaison, Nielsen Operations Centre based in Poland, UK Operations, Reporting Teams and Measurement Science.Responsibilities include the people management of 3 Strategic Client Liaisons that own the operational relationship with Nielsen UK's top global FMCG organisations. Show less

As an Account Manager for a portfolio of key accounts, I play a fundamental role in the successfuldelivery of our products and services to our customers and consequently the success and profitability of the business.The role encompasses a broad range of responsibilities including overall ownership of key customers, development of key client relationships, optimisation of revenue opportunities and input into the strategic development of the department as a whole. I own all key… Show more As an Account Manager for a portfolio of key accounts, I play a fundamental role in the successfuldelivery of our products and services to our customers and consequently the success and profitability of the business.The role encompasses a broad range of responsibilities including overall ownership of key customers, development of key client relationships, optimisation of revenue opportunities and input into the strategic development of the department as a whole. I own all key stakeholder relationships within my clients and I am responsible for ensuring our products are delivering the maximum possible value to our customers.Relationship and Account Management:o Strategic ownership of a portfolio of customerso Responsible for building and maintaining excellent customers’ relationshipso Ownership of the delivery of the adam products and services into our clientso Management of account strategies and plans to deliver client objectiveso Implementation of change management processes within customerso Production and analysis of management informationo Agreement and delivery of client SLAs and KPIsRevenue Management & Expansion:o Responsible for management and delivery of revenueso Contract maximisation and extensiono Identification of opportunities within current client baseo Management of expansion of adam products and services into existing client baseo Delivery of presentations to prospective new clientso Promotion of adam products Show less

Working with Key Stakeholders within Global FMCG clients to provide Data and Insight Solutions to support their decision-making at a Global level.Management, maintenance and ensuring strong commercial relationships within a portfolio of large Global FMCG clients with value of circa $1m.Developing the business by identifying opportunities and upselling new products and services to existing clients to meet their strategic business needs.Planning, management and negotiation… Show more Working with Key Stakeholders within Global FMCG clients to provide Data and Insight Solutions to support their decision-making at a Global level.Management, maintenance and ensuring strong commercial relationships within a portfolio of large Global FMCG clients with value of circa $1m.Developing the business by identifying opportunities and upselling new products and services to existing clients to meet their strategic business needs.Planning, management and negotiation of renewals to ensure the continued growth of services and revenue.Networking and strong relationship building within a portfolio of clients to ensure long-term client retention.Understanding clients’ needs and offering a strong after-sales support.Preparation and execution of contract negotiations and new proposals. Show less

Senior lead on the design and management of a multi country data harmonisation and alignment service for a key headquarter client.Ensuring provision of services meet client needs with simple and sustainable processes and products which adhere to Nielsen Strategic Products and Programs.Design and conducting client needs assessments, including leading category workshops with key stakeholders. Providing recommendations on a design that is a good compromise between value for the… Show more Senior lead on the design and management of a multi country data harmonisation and alignment service for a key headquarter client.Ensuring provision of services meet client needs with simple and sustainable processes and products which adhere to Nielsen Strategic Products and Programs.Design and conducting client needs assessments, including leading category workshops with key stakeholders. Providing recommendations on a design that is a good compromise between value for the client and cost and complexity of execution for Nielsen.Providing expert level guidance to the Client and Client Service on how Client categories and segmentations can be achieved in an optimised, quality based way.Building strong client relationships and communicating at all levels of the business in presentation formats, both verbal and written.Accountable for the compliance to International Delivery Centre's standard operating practices.Responsible of large scope of categories as well as coordinating and developing 3 Global Client Liaisons.Leading and driving conversations with clients regarding Operations’ role in delivering Global Services’ multi-country on-going solutions.Clear understanding of the end-to-end process & confidence with ambiguity in working with Global Services and NIS Account Managers. Show less

A key contact for multi country clients ensuring the design and management of data harmonisation and alignment projects including accountability for ensuring client satisfaction for all operational aspects of the relationship.Key member of Core project team responsible for the design, build and implementation of a global data harmonisation solution.• Proactively liaising with key clients on issues, service enhancements, technology updates and recognising areas for… Show more A key contact for multi country clients ensuring the design and management of data harmonisation and alignment projects including accountability for ensuring client satisfaction for all operational aspects of the relationship.Key member of Core project team responsible for the design, build and implementation of a global data harmonisation solution.• Proactively liaising with key clients on issues, service enhancements, technology updates and recognising areas for development.• Ensuring clients are fully aware of the service offered and how delivery strategies and processes are executed.• Recognising new business opportunities with existing clients.• Working closely with Global Performance Management to ensure a high standard is set and maintained.• Attending client meetings to independently represent the company. Show less

Account management of a portfolio of 90 clients with a value of c.£350,000. Arranging and attending client meetings. Dealing with ad hoc enquiries. Maintaining PipelinesPreparation and presentation of renewal quotations. Identification and follow up on potential upsell opportunities. Providing detailed analysis and commentary on client utilisation reports identifying key trends and patterns.

Assisting manager with day to day management of the Asset Performance Centre. Monitoring and mentoring all team members, holding monthly meetings with Customer Service Representatives.Daily/Weekly/Monthly reporting for all contracts, writing and providing Crystal reports where requested reports were not available. Maintaining excellent relationships with Contract managers and Clients.

Day to day management of the Menswear Department.Training and mentoring all team members, holding monthly meetings with Sales Consultants and annual appraisals.Daily/Weekly/Monthly reporting for sales activities. Man Hour control. Compiling Floor plans for season launch and phase change. Daily security and replenishment checks. Opening and closing the store.