David Weil Email & Phone Number

United States

Project management and staff support functions across multiple work streams➢ Performed responsibilities as Chief of Staff in the Transformation, Field Business Operations, and Quantium Fiber organizations spanning automations, mobility tools, digital engagement, machine learning /analytics, budget planning/management, forecasting, and contract management➢ Supported Automation Center of Excellence achieving an in-year 2019 savings of $6.3M in new automations➢ Led strategic program to stand up an ML based conversation analytics platform spanning multiple organizations to provide actionable insights through the combination of omni channel interactions and dissimilar metadata sets ➢ Delivered an ML based diagnostic engine which performed dispatchable ticket scanning in a reactive nature resulting in the deflection of 72K dispatches with an in-year 2021 savings of $5.3M ➢ Root caused platform drivers for the Quantum fiber deployment and worked with internal partners and an external vendor to develop a solution to rearchitect the platform adding service orchestration facilitating scalability with an anticipated ~$72M in savings over 5 years as a result of flow thought increases and fallout reduction

Lead a team of managers/senior managers focused on implementation and support of field operations for Verizon’s new NGPON2 based fiber optic network across the United States.➢ Evaluated over 4,000 internal and external real estate options, selecting of over 40 new work centers and managing the associated construction work to meet deployment timelines➢ Led execution of ORT test plans, Jira entry/resolution, and provided direct technical support for alpha trials for both the NGPON2 transport and in-home fiber/data networks➢ Deployed innovative training strategies reducing the need for technician travel expenses based upon AR and VR➢ Developed new innovative logistical supply models to account for markets of varying size

Supported FiOS field teams by providing guidance on installation and maintenance procedures, as well as direct resolution of critical issues.➢ Decreased maintenance dispatches by identifying and providing solutions for ONT issues decreasing maintenance dispatches by approximately 10%➢ Improved equipment quality by refining the refurbishment process decreasing the bounce rate to the 1% level, down from over 6% depending on the specific ONT model➢ Defined process for life cycle management for BPON and GPON equipment

Spring City, Pa

Manage a staff support team with responsibility for development and improvement of FiOS field resource capabilities through training, coaching, procedure enhancement, and resolution of critical issues.➢ Co-created Quality Trainer program charged with the improvement of field performance through training, coaching, procedure enhancement➢ Created a local manager partnership program in the mid-Atlantic region which led to an improvement of productivity and quality metrics to 100% of the objective from approximately 85%➢ Led an effort to transition field personnel from smart phones to tablets by defining training schedule, monitoring completions, and providing local support

Member of the deployment and national support team for the FiOS.➢ Developed courseware and managed continuous improvement based on learnings and new technologies➢ Led CFT which developed a self-contained ONT solution leading to a 50% reduction of the placement of the individual equipment translating to an approximate 30-40 minute savings➢ Led the deployment of the MoCA protocol reducing data in-home cabling installation times by up to an hour➢ Led copper maintenance reduction team improving traditional copper trouble reports by 5%➢ Cowrote article 840 of the the National Electric Code (NEC) to fill the gap of a non-uniform application of the code across multiple regulatory organizations for FTTP/FiOS

Led team charged with the improvement and support of the regional ADSL product line.➢ Defined and drove SLAs with supporting organizations resulting in a reduction to MTTR results➢ Developed an in-home installation/maintenance course which improved field understanding and efficiencies working with the ADSL product line which was applied nationally➢ Created multiple field facing web sites providing easy access to documentation and supporting information to drive the technician’s ability for self-help

Field technician responsible for the installation and maintenance of copper, DSL, and ISDN services, as well as special access, OCN, and other high-bandwidth circuits➢ Installation and maintenance of copper-based POTS and data service➢ Multiplexor configuration➢ Laptop/desktop software support

Ccnp

Activities and Societies: CCNP certification program

Mcse

Activities and Societies: MCSE certification program

Fiber Optics

Activities and Societies: Certification program sponsored by the Fiber Optics Association teaching basic and advanced concepts behind.

Fcc Grol

Activities and Societies: General Radio Operators Licensing program

Electrical Design And Wiring

Activities and Societies: Residential, commercial, and industrial electrical system design and installation