David West

David West Email and Phone Number

Technical Services Team Manager at Netitude Ltd @ Netitude Ltd
frome, somerset, united kingdom
David West's Location
Frome, England, United Kingdom, United Kingdom
David West's Contact Details

David West personal email

n/a
About David West

David West is a Technical Services Team Manager at Netitude Ltd at Netitude Ltd. He possess expertise in technical support, consumer electronics, customer service, reviews, critical thinking. Colleagues describe him as "Dave was a most valued member of my team for over 5 years. I initially employed Dave at 18 and over the years he has accrued skill after skill that made him the a highly valuable employee. His ability to take on new skills, tasks and projects as well as his work ethic meant that Dave was the go to man with most task small or large. Additionally his writing style is fluid, detialled and informative."

David West's Current Company Details
Netitude Ltd

Netitude Ltd

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Technical Services Team Manager at Netitude Ltd
frome, somerset, united kingdom
Website:
netitude.co.uk
Employees:
26
David West Work Experience Details
  • Netitude Ltd
    Technical Services Team Manager
    Netitude Ltd Sep 2019 - Present
    Frome
    Along with driving alignment and better IT systems for clients, in this role I am responsible for a team of Technical Services Engineers as well as the overall Technical Alignment process within the business.This role involves regular review and improvement of our services to ensure we are always looking at our clients' IT systems and infrastructure in the most efficient, detail-driven way to improve service, mitigate risk and make IT work for our clients. It also involves working with key stakeholders and other team leaders to ensure this aspect of the business works seamlessly with all other areas of service delivery.Our Technical Services team are responsible for all Field work, ranging from break-fix support, to installation, to regular audit and analysis of the full tech stack of each customer and subsequent security and functionality improvements.
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  • Netitude Ltd
    Technical Alignment Manager
    Netitude Ltd Jul 2015 - Sep 2019
    South West, United Kingdom
    The Technical Alignment Manager (TAM) is a role responsible for upholding IT best practices and standards for clients through quarterly on-site audits and follow-up remedial and alignment work, following the TruMethods model with MyITProcess.This role is focused towards building and maintaining strong client relationships and alignment with the company's stack of products. Through on-site audits and subsequent remedial work, the goal alongside the Account Managers is to drive improvement and alignment with best practice for clients.The TAM has a strong understanding of both clients’ technology stack and their day-to-day business and requirements. This enables the business to accurately calculate risk and make suitable recommendations for improvements, as well as to provide the best possible support service.
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  • Netitude Ltd
    It Engineer
    Netitude Ltd Apr 2014 - Jul 2015
    South West, United Kingdom
    Front-line IT engineer providing remote and in-person support and training for a wide variety of SMBs across the country.Supporting a wide range of systems and products by phone, email, remote support and also in person - ranging from on-premise Exchange servers to Office 365 and Google Apps, Microsoft Small Business Server to Server 2012 R2 and networking solutions from Draytek to UTM devices such as WatchGuard.
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  • Tmti
    Deputy Editor
    Tmti Nov 2011 - Apr 2014
  • Tmti
    Technical Support Advisor
    Tmti Sep 2007 - Feb 2014
  • Tmti
    Staff Writer
    Tmti Aug 2009 - Nov 2011

David West Skills

Technical Support Consumer Electronics Customer Service Reviews Critical Thinking

David West Education Details

  • Frome Community College
    Frome Community College
    Business Studies, Product Design
  • Frome Community College
    Frome Community College

Frequently Asked Questions about David West

What company does David West work for?

David West works for Netitude Ltd

What is David West's role at the current company?

David West's current role is Technical Services Team Manager at Netitude Ltd.

What is David West's email address?

David West's email address is dw****@****mti.net

What schools did David West attend?

David West attended Frome Community College, Frome Community College.

What skills is David West known for?

David West has skills like Technical Support, Consumer Electronics, Customer Service, Reviews, Critical Thinking.

Who are David West's colleagues?

David West's colleagues are Claire Brearey, Adam Feltham, Peter Harling, Adam Kirby, Jade York, Neil Chapman, Jon Tout.

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