Authored 500+ resumes, cover letters, and LinkedIn biographies for clients of Zipjob, the online resume writing service. Researched client documents and engaged clients over the company’s dashboard and the telephone to clarify work history, educational background, special skills and certifications, and intended career objectives. Created resume summary and professional experience bullet point content and transferred new and existing material to designated resume templates to maintain a consistent product. Proof-read all documents to identify and correct spelling, grammar, and formatting errors. Submitted documents to the client for revision exchange and final approval.

Managed technical development and operational activities for the online jewelry store posting sales in multiple countries. Co-founded the business, obtained a profit within the first year, and maintained a customer satisfaction rating of over 98%. Developed systems, processes, policies, and procedures to ensure the highest productivity of a limited staff. Designed and implemented technical infrastructure supporting Sales, Accounting, Customer Service, and Distribution. Trained staff on company policy, customer engagement, and specialized job functions. Managed budgets and project expenses championing strict compliance to established goals and limits.

Led a team of technicians, administrators, and application developers and oversaw technical planning, development, and delivery of all IT functions for the international fitness franchise. Developed IT strategy, including technical vision and compliance with regulatory guidelines, implemented project management methodologies to define and further technical projects, and supported senior management providing technical advisement. Directed development and implementation of technical solutions increasing business operation efficiency, reducing company spending, and improving data integrity and security. Researched and selected software development vendors advancing enterprise-wide projects, including a $2M proprietary web-based franchisee system supporting 5K+ remote businesses with mission-critical data and processing.  Collaborated with multiple departments to implement a proprietary order entry system, including a custom-built, web-based interface, a seamless interface to the existing Epicor Accounting System, and new systems and processes for the warehouses. Developed and managed an IT budget with a $1.3M annual spend.

Led a small staff of technical operators and managed the IT department, including infrastructure, server and network hardware, workstations, peripherals, and software. Led teams on multiple projects ranging from simple help desk task management systems to large-scale enterprise systems. Analyzed and streamlined operational processes and mapped business needs to an IT owner to improve user experience and enhance internal and external department satisfaction levels.Systems Manager (Cont.) Reviewed vendor performance and, often, found better solutions, including the addition of network monitoring to maximize cybersecurity awareness, thereby increasing the network speed and consistency and reducing costs $60k annually.  Established and updated all policies and procedures related to networking, systems, security, and data integrity and maintained disaster recovery and business continuity plans. Analyzed and improved network traffic and system health and implemented solutions to guard network integrity and security. Contributed to and executed the annual IT budget by researching required capital expenditures and 3rd-party maintenance and support renewals, negotiating favorable pricing, and coordinating implementation according to business requirements. Conducted regular audits, including Microsoft licensing, security, and disaster recovery, for accounting firms and regulatory agencies and maintained a record of accuracy and compliance.

Responsible for operation of company’s computer system. Assisted staff with desktop computer support. Performed scheduled backups.Acted as the only member of the corporate IT Department managing a single Pick-based minicomputer, 30 CRT workstations, and five stand-alone PCs.

Responsible for operation and administration of company’s Honeywell and Sun minicomputers and support of 30 PC and Mac desktop computers.Provided technical backup for the company’s service bureau that hosted the systems for 20+ credit unionsAssisted users with PC and Mac supportPerformed daily and monthly batch processingPerformed daily backup and verify and restores as needed

Responsible for the business and editorial computer systems. Implemented and maintained the company’s mini-computer and network. I was the IT Department supporting the 40 employees and their technical needsOperated a HP 3000 minicomputer, 30 CRT terminals, and a handful of PCs and Mac workstationsInterfaced with Collier-Jackson, Inc to provide editorial and business software for the companyAssisted users with PC and Mac supportPerformed daily and monthly batch processing