Lead the successful implementation of Office 365 and the email/calendar migration of 30,000 global associates from Lotus Notes to Office 365 over a 10 month period at an unheard of migration success rate of 99% (typical target is 87-90%). This project is noted as one of the first large global IT projects for Goodyear. The Senior Leadership Team was impressed with how non-disruptive this change was to the associates and this project has given much credibility to IT and has instilled faith in our ability to execute large and complex initiatives on time and on budget. Fostering team collaboration and alignment, I led the global technical teams to create project plans for service implementation and associate mail migrations to Office 365. This planning included the review and revamp of procedures and processes in support of the Messaging Systems. The global support organizations were engaged in the turnover of these updated processes to ensure Service readiness. Regarding the email migration, I created a migration playbook that the teams worked from to ensure a daily cadence for the migration events and repeat migration success. I was responsible and accountable for every migration event and I used my previous skills in Service Management to push the Microsoft Migration Factory to deliver results at a level higher than anyone from the Microsoft project team had seen before. I worked with the technical teams to develop tools which track replication progress and network health to provide confidence to IT leadership that our global locations were ready for their migration events. Working closely with the Change Management organization, I helped in identifying what training and awareness was required to ensure associates made the transition to the new email platform with minimal disruption. Aligning with the Integration Teams, I ensured that no associate migrated to Office 365 before their workstation and location were reported as ready to migrate.

Managed IT services for 10,000+ Goodyear North American associates in alignment with ITILv3 in cooperation with third party service providers. North America Services included Service Desk, Deskside management, PC Asset Procurement and Lease Management, Software Procurement & License Management, Mobile Device Support including smartphone and tablet technologies (BlackBerry, iPhone, iPad, Android), Cellular Contract Management, Publishing & Transactional Print, Managed Print for Corporate Headquarters and all North America facilities, and Global Online Conferencing solutions (WebEX / Intercall) management.Developed the IT Service Strategy for North America aligned to business goals and strategy. Assembled and led a team of Service Delivery Managers and specialists in support of NA Services. Architected and led the implementation of many IT service contracts. Managed multiple budgets and drove operational and process excellence. Created standard metrics and reports to communicate service status to IT and the business customers. Major initiatives included: - Cellular cost/usage optimization- Department Reorganization- Field Services Managed Print implementation- Goodyear Global Headquarters construction/relocation- Service Outsourcing- PC lease optimization- Print Shop relocation- Service Desk/Deskside contract consolidation and vendor transition- Service marketing & education- Service turnaround

Lead strategic projects for the Global Infrastructure Services organization. Managed projects via a stages and gates project methodology. Created an environment for team participation and accountability. Managed resources who often have conflicting priorities. Set milestone expectations and manage to project dates. Followed up on action items and escalate issues and risks to stakeholders. Built and hosted presentations, document project charters, technology plans and business cases to ensure clarity of scope, justification and design. Lead projects with cross-organizational participation including NAT, US and Canadian Commercial, Consumer, and Chemical plants, Global Engineering & Manufacturing, and EMEA (Europe, Middle East, Africa) IT.

Lead the Storage & Backup team for global IT. Architected both the Storage & Backup environment for Goodyear Akron Data Centers. Worked with storage & backup vendors such as EMC, HP, HDS, and Symantec to provide a highly available data environments. Worked with internal auditing on SOX documentation and procedures. Lead tape management and optimization initiatives to reduce cost. Created policies, review statements of work, and lead the information lifecycle management initiatives for the Americas. Formulated and communicated backup standards for the Corporate data centers and American plants. Hosted performance reviews for direct reports as well as assist with career planning. Was a key member of the Goodyear data replication and recovery project for inter-continental as well as local replication. Determined testing criteria and organized multiple proof of concept initiatives relating to storage replication.

Administered the Storage Area Network environment for global IT. Managed McData fibre and Cisco director switch infrastructure. Administrated EMC storage systems including Symmetrix DMX, Clariion, Celerra, and Connectrix. Managed SAN hardware via the following software clients: ECC Manager, ESN Manager, Navisphere, Celerra Native Manager, Fabric Manager and Connectrix Manager. Monitored EMC hardware performance and perform growth trend analysis via Workload Analyzer and Storage Scope. Implemented and administered replication services via SRDF and MirrorView. Administer the Symantec NetBackup environment to ensure proper backup and recovery services for over 600 clients.