- Developed and implemented a social media strategy to increase brand awareness and drive engagement on platforms- Monitored social media channels for customer queries, comments, and feedback, and responded promptly- Produced high-quality written content, including articles, blog posts, and promotional material, focusing on the device repair industry to educate and attract potential customers- Ensured all content was optimized for search engines (SEO) to enhance online visibility and reach a wider audience- Developed and implemented strategies to generate leads through social media campaigns, contests, and promotional activities- Worked closely with the sales team to ensure leads were followed up on effectively and converted into customers- Used analytics tools to track and report on the performance of social media campaigns and content marketing efforts- Identified trends and opportunities to optimize the company's online presence and engagement with target audiences

- Provided assistance and support for patients in collaboration with other direct-care staff and treatment team members in order to help promote the rehabilitation process- Assisted with managing, leading and supporting escalated behavioral incidents involving patients that had the potential for harm in collaboration with supporting staff to promote a safe and secure environment- Provided education to direct-care staff on patient care and assisted with ongoing monitoring of staff skills to provide the quality of patient care- Distributed, stored, collected, explained and oriented staff to behavior intervention plans to ensure they were read and data was collected when necessary- Supported the Neurobehavior Rehabilitation Coordinator in implementing behavior intervention plans across the brain injury program, trained other staff on implementation, provided feedback to staff and assistance when needed in order to promote consistency of patient care- Collected inter-observer agreements and other forms of data to ensure the reliability, validity and accuracy with data collection from direct-care staff- Demonstrated competency in time management, organization, prioritization and critical thinking in order to plan and organize work assignments in relation to patient needs, course development, teaching and development of the neurobehavior program - Trained staff in safe and effective de-escalation techniques that were utilized in dangerous behavioral instances involving patients in order to maintain a healthy environment

REHAB TECH/CNA- Assisted assigned adolescent, adult and geriatric patients with Spinal Cord Injury and/or Traumatic Brain Injury with their physical care- Participated in the implementation of the patient’s plan of care as directed by the Registered Nurse- Maintained an organized and safe patient/unit environment- Provided safety, structure and physical care in a consistent manner to patients with impaired reasoning and thinking skills and/or behavior issues- Participated in orientation and precepting of new staffOUTPATIENT ADMISSIONS REP (10/2014-04/2016)- Contacted insurance agencies to obtain benefit and eligibility information on outpatient evaluations- Updated and reorganized outpatient files to maintain patient privacy and improve access- Contacted case managers in order to verify coverage of outpatient workman compensation insurance- Completed outpatient therapy schedules to ensure the patients were prepared for re-evaluation

- Supervised inmates while housed in their modules to ensure their protection- Performed floor control functions to prioritize daily jail operations and prevent high risk situations- Conducted various tasks and duties to reinforce the safety and security of the facility- Maintained handgun and shotgun certification to fulfill qualifications as a Colorado P.O.S.T. certified Peace Officer

- Inventoried and replenished supply levels of all nursing and most ancillary departments to assist in patient welfare- Received supplies to stock, issue, pick, process and deliver all requests for supplies and equipment to support nursing and secondary departments’ needs- Responded to core zeros and full trauma alerts to be available for staff in emergency situations