I led a team of 17 professionals across multiple campuses in Australia, responsible for portfolios in counseling, accessibility, support, well-being, and community-building. With a strong commitment to student-centeredness, my focus was on prioritizing well-being and community-building throughout the student journey. I launched the Mental Health & Safer Communities Action Group and implemented programs to promote respect, diversity, and empathy. Additionally, I oversaw the Student… Show more I led a team of 17 professionals across multiple campuses in Australia, responsible for portfolios in counseling, accessibility, support, well-being, and community-building. With a strong commitment to student-centeredness, my focus was on prioritizing well-being and community-building throughout the student journey. I launched the Mental Health & Safer Communities Action Group and implemented programs to promote respect, diversity, and empathy. Additionally, I oversaw the Student Representative Council at a national level. Show less

As a leader with a strong focus on students, I managed The Rocks campus facilities, student service teams, and William Blue Dining, an award-winning training restaurant. I effectively communicated team strategy and collaborated with other departments to increase re-enrollment and retention. Additionally, I managed the campus Culture Club to drive employee engagement and re-established the Student Representative Council to make it more inclusive, providing mentorship and guidance for a wide… Show more As a leader with a strong focus on students, I managed The Rocks campus facilities, student service teams, and William Blue Dining, an award-winning training restaurant. I effectively communicated team strategy and collaborated with other departments to increase re-enrollment and retention. Additionally, I managed the campus Culture Club to drive employee engagement and re-established the Student Representative Council to make it more inclusive, providing mentorship and guidance for a wide range of student community events. Show less

Founding Member of a newly created team focused on improving first-trimester success, providingcomprehensive guidance and support to a cohort of 1,600 students. As a Success Coach, I assisted students with academic, professional, and career progression using the Gallup Strengths framework. Organized on-campus workshops on resume writing, goal setting, interview skills, and industry placement preparation, and provided 1-on-1 coaching sessions. I also implemented early intervention strategies… Show more Founding Member of a newly created team focused on improving first-trimester success, providingcomprehensive guidance and support to a cohort of 1,600 students. As a Success Coach, I assisted students with academic, professional, and career progression using the Gallup Strengths framework. Organized on-campus workshops on resume writing, goal setting, interview skills, and industry placement preparation, and provided 1-on-1 coaching sessions. I also implemented early intervention strategies to provide additional support and advice. Show less

Promoted from Duty Manager to Reservations Manager to Lodge Manager, and then to General Manager of a 5-star establishment. I was involved in the management of duty managers, including hiring, training, and rostering, as well as overseeing Reservations, Conferences, Reception and Management of all guests' expectations. Additionally, I managed the housekeeping department, and Food and Beverage Operations, including menu design, food preparation and presentation, hygiene and stock control, as… Show more Promoted from Duty Manager to Reservations Manager to Lodge Manager, and then to General Manager of a 5-star establishment. I was involved in the management of duty managers, including hiring, training, and rostering, as well as overseeing Reservations, Conferences, Reception and Management of all guests' expectations. Additionally, I managed the housekeeping department, and Food and Beverage Operations, including menu design, food preparation and presentation, hygiene and stock control, as well as overseeing room renovations, maintenance, and design. Show less

I was headhunted to open up Thorntree Lodge, where I coordinated the setup of departmental reporting systems, operation manuals, and control mechanisms for effective management of the lodge. I recruited and trained staff in all operating departments, as well as supervised all operating and maintenance department heads.

I was promoted to General Manager of this up-market operation within one year of commencing. My role involved the daily management of all day-to-day operations, including menu preparation, overseeing cash flow, implementing budgetary control systems, stock control, and inventory management. I was also responsible for training and staff development, as well as taking the lead in marketing promotions, public relations, and customer relations.

I started out as a Front Desk Agent in the Management Training Program, responsible for daily check-ins/check-outs and guest recovery. I was later promoted to Front Desk Supervisor, where I reviewed incoming group resumes, managed room blocking and reservations, and handled inventory management. Pursuing my interest in events, I became the first intern to transfer to the Banquets Department as a Banquet Conference Coordinator. In this role, I managed onsite guest needs, reviewed Banquet Event… Show more I started out as a Front Desk Agent in the Management Training Program, responsible for daily check-ins/check-outs and guest recovery. I was later promoted to Front Desk Supervisor, where I reviewed incoming group resumes, managed room blocking and reservations, and handled inventory management. Pursuing my interest in events, I became the first intern to transfer to the Banquets Department as a Banquet Conference Coordinator. In this role, I managed onsite guest needs, reviewed Banquet Event Orders and Group Resumes, supervised the banquet set-up team, maintained the operating budget, and up-sold food and beverage items. Show less