David W. Email & Phone Number

Staten Island, New York, United States

Staten Island, New York, United States

Somerset, New Jersey, United States

Worked with internal sales representatives from multiple pharmaceutical companies such as J&J, GSK, Pfizer, Novartis, Merck, Sanofi, ALK, Therapeutics MD, and more to troubleshoot a plethora of technical issues with internal pharmaceutical sales systems over the phone.Assisted IT Asset Deployment team in processing/auditing business equipment retrieved from new/former employees.Worked on the following systems: Veeva CRM systems, operating systems, Windows and Apple based hardware/software, VPN, Active Directory user account administration (password resets, account unlocks & disables), Salesforce accounts, softphones (Cisco VOIP, and CXone), Concur support, audio equipment, display equipment, printers, laptop hardware repair/replacement, consistent use of remote support tools, software installations, anti-virus installations, malware scans, printer set up & troubleshooting,

Edison, New Jersey, United States

Assisted in installing audio visual equipment on location. Provided cross-campus technical support to the college's audio visual and computer systems in classrooms as well as conference halls and meeting rooms via a ticket system.Worked in conjunction with the college's event planning staff for the college's events such as; conferences, meetings, webinars, graduations, banquets, rally's, and concerts. Marketed the college via video production process (including pre-production and post-production), and assisted in maintaining the college's social media account (YouTube). Was involved in many aspects of producing audio and video content that is used in commercials, and tutorials; online and in other realms.