•Client Onboarding: Oversee the onboarding process for corporate and retail clients, ensuring compliance and smooth transitions by gathering documentation, verifying information, and coordinating with internal teams.•KYC/KYB and Moody’s Checks: Conduct thorough KYC/KYB checks and use Moody’s analytics to verify client identities and assess risk, ensuring adherence to company policies and ADGM guidelines.•Enhanced Due Diligence (EDD): Lead EDD efforts on high-risk clients, investigating their background, source of funds, and activities to mitigate risks.•ADGM and FSRA Compliance Reporting: Prepare and submit monthly and weekly transaction reports to the MLRO, ensuring compliance with FSRA requirements and identifying any discrepancies.•VARA and SCA Certification Support: Assist in obtaining and maintaining VARA and SCA certifications by coordinating with regulatory bodies and meeting certification requirements.•FIU/IEMS Updates Monitoring: Regularly check FIU and IEMS updates against the client base to ensure compliance with regulatory changes.•Client Risk Assessments: Conduct risk assessments and assign scores to clients based on business nature, location, and transaction history to identify those requiring closer monitoring.•Financial Sanctions Monitoring: Stay updated on targeted financial sanctions and ensure no clients are involved in sanctioned activities by cross-referencing with sanction lists

•Took charge of establishing the department and developed and implemented protocols for both internal and external stakeholders. Managed the setup and renewal of PCI compliance and maintained all management information (MI) data.•Assumed complete responsibility for the daily operations and communication with various business areas across different time zones.•Oversaw all KYC/KYB onboarding and operations across different business areas, as well as the setup process for EU/US companies.•Managed all communication with merchant banks, handled MID applications, and supervised visa and MasterCard processor and gateway portals.•Ensured compliance with internal and external regulations for all gaming/e-commerce websites, while also aligning with country/region legal requirements..•Collaborating with project managers, designers, and developers to address business requirements and deliverables, while ensuring timely completion. Additionally, utilising problem-solving skills to resolve issues and forecast future demands

• Managed all stages of pre-screening for loans and credit applications, including conducting vigilance checks to ensure the authenticity of submitted documents and content.•Conducting thorough investigations into cases flagged as potential fraud or high-risk, performing in-depth content checks on a selected sample size of applications. This involves verifying the accuracy and validity of the provided documentation and monitoring for irregular transactions and spending patterns.•Generating detailed reports on findings, potential risks to the organisation, and recommending corrective measures to be implemented.

•Engaged in the process of acquiring central bank Credit Bureau reports and conducting checks on customers for blacklisted status through the central bank portal. Utilised the World Check web portal for screening sanctioned entities and collaborated with departments such as fraud and risk operations. Interacted directly with customers to handle comprehensive verification of documents and information required for credit facility acquisition also conducting AML checks and Transaction Monitoring.•Performed thorough checks on underwritten credit analyst forms to ensure accurate capture of stipulated customer data and entered all relevant information into the system. Made assessments and decisions on personal credit applications and Small/Medium Enterprise (SME) credit applications in accordance with company policy framework.•Verified documents meticulously, adhering strictly to internal and external processes, to ensure effective fraud control, compliance, and financial regularities.

• Quality Management- responsible for the quality of service delivery of the team designed sampling strategy for the processes, monitor calibration sessions, respond client complaints and feedbacks.• Process Training – For Legal team on International Incorporations, Company Law of British Virgin Island and Corporate Secretariat Services, conducting induction sessions for new recruits. • Knowledge transfer and remote Project migration- Leeds the knowledge transfer from the client’s on-shore site in British Virgin Islands to WNS Sri Lanka also responsible of system migration of new applications. • Employee relations and Team management- Review employee performance, conduct appraisal sessions, grievance handling, mentoring and coaching the team and updating top management on the same. • Client relationship building- As a member in the management team, have involved with many client meetings and driving the SLA and TAT standards of the processes of the client also maintaining ISO documentation • Preparation and review of FMEAs (Failure mode & effect analysis) and root cause analysis and driving six sigma yellow belt project for overall quality responsible for conducting voice and accent up skilling training.

• Worked for HSBC Trade and Finance department In the export trade sector for 6 years Monitoring recording of export transactions financing and none financing export transactions checking of documentary collection documents and In charge of overlooking the department activities • Responsible for a remote migration for United Kingdom SMS bounce back team for HSBC• Member of pilot face migration team for UAE,Qatar,Oman,Jordan,Lebanon for export collections in HSBC Trade and Finance department • Was Responsible for preparation of procedures and guidelines for export collections in HSBC Trade and Finance department• Was involved in conducting trainings for export collections process in HSBC Trade and Finance department• Handled UAE, Qatar, Oman, Jordan, Lebanon, China and Hong Kong, UK and US customer export documents using HSBC Network • Corresponding with relationship managers and business partners in UAE and in other sites • Handling and accepting out bound and in bound business related customer/conference calls maintaining reflection records conducting KYC/KYB on prospective clients. • Supervising SLA ( service level agreement ) and ensuring monthly/daily targets are met • Handling MIs/PMIs tracking start to end performance data and measuring quality on service provided to HSBC customers in UAE and in other Middle East regions keeping in line with KPIs.

• Attending to front line customer queries • Acting on queries received whilst negotiating with teams related to same• Attending to customer queries via chat online assistance and attending to call coaching and call evaluations • Updating customer on feedback and complian management • Reporting to the management via the immediate manager on developments and updates• Handling all complains at any given time. Looking for sales at customer service end• Following up on customer issues and provided workable solutions and maintaining a good business relationship with corporate customers • Working with technical department to solve customer issues and providing feedback.

• Planning and conducting sales activities for import and export sector• Attending to logistics and operations clearance of shipping documents • Preparing monthly / quarterly & yearly imports Business Plans.• Was directly reporting to Sales Manager and Director Sales and Marketing ABC Shipping / K Line private Limited • Was responsible for perishable and personal effects cargo for the freight forwarding arm of ABC Group • assigned to achieve targets set by the management • Planning strategically to meet future market demands and forecasting cargo patterns • Preparing quarterly business presentations for CEO and management review.