David Willacy Email & Phone Number

Leeds, England, United Kingdom

United Kingdom

Heading up all L&D duties, company wide, with a particular focus on driving an uplift inperformance and digital enablement.• Development and implementation of a full L&D structure and strategy, from the ground up.• Creation of all curricula, materials and their delivery, ranging from induction to CPD,across multiple departments and the full hierarchy, from board members to agents.• Creation of a new knowledge management system and implementation of an accompanying LMS.•… Show more Heading up all L&D duties, company wide, with a particular focus on driving an uplift inperformance and digital enablement.• Development and implementation of a full L&D structure and strategy, from the ground up.• Creation of all curricula, materials and their delivery, ranging from induction to CPD,across multiple departments and the full hierarchy, from board members to agents.• Creation of a new knowledge management system and implementation of an accompanying LMS.• Liaising with external and internal SMEs to ensure all material is accurate and, wherenecessary, compliant.• Working with external clients, within our B2B business to deliver specialist training.• Continuous evaluation and iteration of materials to ensure effectiveness andmaximum ROI. Show less

Leeds, England, United Kingdom

Charged with implementation of digital L&D transformation across the business both from a tangible and cultural stance.* Developed and implemented a digital L&D strategy to transform the delivery from pure-classroom to a blended, digital first approach.* Created and delivered a suite of bespoke e-learning modules and digital resources.* Designed, implemented & managed new knowledge management platform across the firm.

Leeds, United Kingdom

Responsible for design and delivery of the overall learning and development journey across all levels throughout the customer facing estate. Implemented through a blended, digital/face-to-face, approach to learning and ensuring that consistency and quality standards are met for all delivery, design and implementation of training projects.Key Duties• Curriculum design• Creation of Multi-media training material • Design and implementation of Learning Management System• Peer… Show more Responsible for design and delivery of the overall learning and development journey across all levels throughout the customer facing estate. Implemented through a blended, digital/face-to-face, approach to learning and ensuring that consistency and quality standards are met for all delivery, design and implementation of training projects.Key Duties• Curriculum design• Creation of Multi-media training material • Design and implementation of Learning Management System• Peer upskilling and performance monitoring• Going monitoring and assessment of current material and practices• Delivering 1-to-1 and 1-to-many training sessions via classroom and webinar.Key Achievements• Silver in the Learning technologies Awards 2019, in the Best use of Blended Learning category for the design and implementation of a new classroom and distance learning induction.• Creation and delivery of the company’s first, Blended classroom, allowing classroom based learning to simultaneously reach both virtual and physically present delegates, whilst allowing full interaction between delegates. Show less

Leeds, United Kingdom

Responsible for the planning and execution of all cross-brand marketing campaigns and initiatives across the company’s full portfolio (Sky Bet, Sky Bet Games, Sky Vegas, Sky Casino, Sky Bingo and Sky Poker) with a view to driving an increased margin, customer base and brand loyalty.Key Duties• Project management of new initiative and products from conception to launch• Derivation, execution and evaluation of all cross-platform marketing campaigns• Extensive data analysis and… Show more Responsible for the planning and execution of all cross-brand marketing campaigns and initiatives across the company’s full portfolio (Sky Bet, Sky Bet Games, Sky Vegas, Sky Casino, Sky Bingo and Sky Poker) with a view to driving an increased margin, customer base and brand loyalty.Key Duties• Project management of new initiative and products from conception to launch• Derivation, execution and evaluation of all cross-platform marketing campaigns• Extensive data analysis and interpretation• Preparation and delivery of company wide financial and performance reports.• Creation and scheduling of cross product CRM plans• Responsible for the strategic placement and timetabling of marketing campaigns across multiple websites• Derivation of overall “cross-sell” marketing strategy• Innovation of new revenue streams• Analysis and improvement of customer journey• Management and development of team membersKey achievements• Creation and management to launch of “Sky Bet Games” adding a further £40m in stakes per annum and an additional brand to the company’s portfolio.• Oversaw 38% year on year growth in revenue across multi brand customers• Sustained increase to the growth of the multi brand customer base, overtaking single brand customer to become the primary customer base for gaming, triggering change in overall company strategy. Show less

Leeds, United Kingdom

Responsible for driving performance across a range of KPI indicators in an estate of over 300 agents, leaders and senior managers, achieved through tailored coaching and training sessionsKey Duties• Training needs and skills gap analysis• Personalised development plan creation• 1 to 1 coaching• Delivering 1-to-1 and 1-to-many training sessions• Curriculum design• E-learning creation• Creation of Multi-media training material • Peer upskilling• Performance… Show more Responsible for driving performance across a range of KPI indicators in an estate of over 300 agents, leaders and senior managers, achieved through tailored coaching and training sessionsKey Duties• Training needs and skills gap analysis• Personalised development plan creation• 1 to 1 coaching• Delivering 1-to-1 and 1-to-many training sessions• Curriculum design• E-learning creation• Creation of Multi-media training material • Peer upskilling• Performance monitoringKey Achievements• Development of the role from a single position 6-month “trial role” within the company in to a recognised role with 20 positions, estate-wide.• Peer development and training of all other executives.• Personally responsible for 12% uplift in sales within the service estate. Show less

Leeds, United Kingdom

Responsible for providing the induction and upskill training of a 300 strong staff body of a multi-skilled, contact centre. training colleagues and the creation and evaluation of development material and processes.Key Duties• Delivering classroom based induction and upskill training sessions• Curriculum and material design• Peer development • E-learning creation• Management training and development • 1 to 1 coaching• Creation of Multi-media training material… Show more Responsible for providing the induction and upskill training of a 300 strong staff body of a multi-skilled, contact centre. training colleagues and the creation and evaluation of development material and processes.Key Duties• Delivering classroom based induction and upskill training sessions• Curriculum and material design• Peer development • E-learning creation• Management training and development • 1 to 1 coaching• Creation of Multi-media training material Key Achievements• Runner up in the 2012 Training Journal awards for Customer service training• 3rd place in the 2012 Training Journal awards for Sales training. Show less

Leeds, United Kingdom

Responsible for an estate of 4 nightclubs and 3 bars. Full creative and financial control of all events and marketing campaigns.Direct reports of 3 senior marketing managers and a total staff body of over 180 staff.