David Willis Email & Phone Number

Wollert, Vic, Au

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Australia

-Complex and multi skilled customer facing roles within a contact centre setting-End to end ownership for the resolution of all customer enquiries and contacts. Manage all queries through to resolution (including problem solving)-A track record of achieving and exceeding productivity and quality targets-Accurately maintaining and updating customer records on the customer management system. -Ensure that records are accurately updated whenever a customer makes contact. -Fixing issues when identified.-Support and training of new team members-Contribute to the continuous improvement process by putting forward ideas for improvement and making a contribution to focus groups. -Testing new systems and giving advice & feedback.-Running team meetings and group catch-ups-Problem solving of staff issues

Melbourne, Australia

- Refer unresolved customer grievances to designated departments for further investigation.-Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.-Complete contract forms prepare change of address records, or issue service discontinuance orders, using computers.-Technical Support for both tax practitioners and other agents on-site and off-site-Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.-Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.-Check to ensure that appropriate changes were made to resolve customers' problems.-Determine charges for services requested, collect deposits or payments, or arrange for billing.-CS&S - Inbound and outbound (Debt Collection)-Forms Processing: Registration and Lodgement-Live Chat Advice Assistance representative

Melbourne, Victoria, Australia

-Customer service, including ensuring satisfaction with food and service, sales, and relationship management including requests, complaint management and feedback.-Logistics management, including volumes, table assignments and server workload management. -Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly, and customers' concerns are addressed.-Inspect dining and serving areas to ensure cleanliness and proper setup.-Point of sale and cash handling -Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service.

Melbourne, Victoria, Australia

-Customer service, including orders, recommendations, dietary requirements, service and satisfaction-High performance in a high pressure environmentClear communication skills for working with kitchen staffPoint of sale and cash handling skills-Complaint, feedback and customer handling responsibilities, including checking ID, resolving disputes and fixing errors-Stocking dining areas and monitoring work supplies-Event and function management -Check with customers to ensure that they are enjoying their meals and take action to correct any problems.-Collect payments from customers.-Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.-Prepare checks that itemize and total meal costs and sales taxes.-Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.-Inform customers of daily specials.-Stock service areas with supplies such as coffee, food, tableware, and linens.-Explain how various menu items are prepared, describing ingredients and cooking methods.-Provide guests with information about local areas, including giving directions.