David Wilson Email & Phone Number

Burgess Hill, England, United Kingdom

Burgess Hill

For the past six month at ITFirst I worked as a 2nd Line support technician on their helpdesk resolving tickets remotely on by traveling onsite as needed while also working on projects such as Migration to Office 365 or the deployment of Mimecast while keeping an accurate log of time for billing purposes and that SLAs are met.

Lancing

For the two years previous at Logic1st I have had two separate roles. My primary role was that of an Onsite Installation and Support technician working across the United Kingdom performing upgrades or complete site installations. The majority of projects were replacing old SBS 2003/SBS 2008 with the more modern SBS 2011 systems (Replacing XP workstation.

Eastbourne

• Self Employed IT Technician working for two clients delivering the services listed Below.Retail Support
• Meeting customers and assessing potential work
• Booking work in and allocation work
• Quote preparation
• Identification and ordering of spare parts
• Stock management

Lewes

• My job was working for East Sussex County Council as an apprentice service desk Technician supporting the employees of ESCC. My role was of a 1st line technician supporting calls and emails from employee of ESCC. My.
• Working within a set Service Level Agreement
• Logging jobs though use of ‘Remedy’ software
• Diagnosis, tracking, documentation and resolution of incidents
• Experience resolving XP, Office and print issues including outlook
• Assisting with documentation and escalation of newly identified problems and supporting custom software