David Wilson Email & Phone Number

Burgess Hill, England, United Kingdom

Burgess Hill

For the past six month at ITFirst I worked as a 2nd Line support technician on their helpdesk resolving tickets remotely on by traveling onsite as needed while also working on projects such as Migration to Office 365 or the deployment of Mimecast while keeping an accurate log of time for billing purposes and that SLAs are met.

Lancing

For the two years previous at Logic1st I have had two separate roles. My primary role was that of an Onsite Installation and Support technician working across the United Kingdom performing upgrades or complete site installations. The majority of projects were replacing old SBS 2003/SBS 2008 with the more modern SBS 2011 systems (Replacing XP workstation with MS Window 7 Pro as appropriate). In ensuring a minimum downtime for the office while ensuring that all documents, Emails, telephone systems and any bespoke application software was correctly transferred and working on the new domain. With end of life of the SBS 2011 system and the SBS system as a whole, I moved to installing window Server 2012 R2 essentials running in an hyper-V environment (Server 2012 R2 Essentials with the Essentials feature removed as host) to support secondary Linux database environment and windows 7 environment for any telecom system and incorporating Office 365 for the office emails. During the past two years I have been onsite to over 100 offices including the Channel 5 building and have worked in the secure environment of an MOD contractor. I also operate as a senior member of the Second Line Support Team resolving ‘Priority One Down Jobs’ and resolving cases that have been escalated from the First and Second line teams, or generated from monitoring Microsoft SCOM to meet SLA targets. I also create detailed case write-ups in the Microsoft Dynamic CRM environment. I also supported and trained the other technicians and was responsible for organising team events such as work socials.

Eastbourne

Self Employed IT Technician working for two clients delivering the services listed Below.Retail Support• Meeting customers and assessing potential work• Booking work in and allocation work• Quote preparation• Identification and ordering of spare parts• Stock management• Tracking orders and invoicing• Liaison with clients• Cash handling and banking• Appraisals and valuation of second hand hardware for resaleTechnical SupportDiagnostic, repair, and remote services for the repair, servicing and upgrade of hardware and software. Service experience;• In store• On site – domestic or commercial premises from maintenance contracts or call out business• Facilitating desktop support via remote access • Set up, tuning and data transfer for new systems• Data RecoveryBulk Production Work• Strip and assembly service for laptops and gaming consoles in preparation for reflow and re-ball work.• Laptop Screen replacement (LCD and TFT)• Desktop servicing and repairs• Laptop RAM, CPU and HDD Upgrades• DC socket repairs• Laptop overheating prevention and repair Gaming Platforms (including hand held)• General repairs• Cracked screens• Digitiser repairs• DC socket repairs• UMD Drive / Cartridge slot repairs

Lewes

My job was working for East Sussex County Council as an apprentice service desk Technician supporting the employees of ESCC. My role was of a 1st line technician supporting calls and emails from employee of ESCC. My time spent at East Sussex County Council gave me experience in• Working within a set Service Level Agreement • Logging jobs though use of ‘Remedy’ software• Diagnosis, tracking, documentation and resolution of incidents• Experience resolving XP, Office and print issues including outlook• Assisting with documentation and escalation of newly identified problems and supporting custom software• Experience supporting users directly through use of VNC, indirect solutions, and services for clients with disabilities.