It Technician
Naples, Florida, United States
- Performed a variety of help desk and cybersecurity tasks for the MSSP to a large range of SMBs. • Help desk tasks included resetting passwords, setting up new users workstations, adding users/licenses to Microsoft 365 tenants, performing routine backups and storage cleanup, as well as solving general client issues over the phone. - Cybersecurity tasks included implementing password policies, creating and implementing phishing campaigns for clients, configuring firewalls with proper rule sets, monitoring client workstations for storage issues/malware and viruses/security updates via RMM, and monitoring for compromised user/ company information through DarkWebID. - Researched and presented viable MDM solutions and implementations for Gamma Tech.- Created/launched/upgraded 3CX phone servers for clients.