AeroLeads people directory · profile
David Wilson Email & Phone Number
Escalation Engineer
at
Island
1 work email found
@ironscales.com
2 phones found area 469
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Escalation Engineer
Location
Tel Aviv District, Israel, Israel
Company size
Who is David Wilson? Overview
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Quick answer
David Wilson is listed as Escalation Engineer at Island, a company with 854 employees, based in Tel Aviv District, Israel, Israel. AeroLeads shows a work email signal at ironscales.com, phone signal with area code 469, and a matched LinkedIn profile for David Wilson.
David Wilson previously worked as Escalation Manager at Ironscales and Global Technical Support Team Lead at Ironscales. David Wilson holds Bachelors Of Arts And Applied Sciences In Applied Technology And Performance Improvement, Computer Networking from University Of North Texas.
Company email context
Email format at Island
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{first}@ironscales.com
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AeroLeads found 1 current-domain work email signal for David Wilson. Compare company email patterns before reaching out.
Profile bio
About David Wilson
IT Specialist with 7+ years experience currently working as a Technical Support Team Lead for Ironscales. Always motivated to grow and learn new skills.
Listed skills include Customer Service, Network Security, Leadership, Music, and 13 others.
Current workplace
David Wilson's current company
Company context helps verify the profile and gives searchers a useful next step.
Island
9 roles
David Wilson work experience
A career timeline built from the work history available for this profile.
Escalation Manager
Current
Jun 2024 - Present
Global Technical Support Team Lead
- Added responsibility of managing US team.
- Provide Monthly/Yearly Analytics of Support Metrics.
- Conduct Daily/Weekly Global team meetings to review tickets, inform of newprocesses, team-building.
- Responsible for managing all Jira types, prioritizing according to severity/customersize/risk of churn, ensuring added to sprint & assigned to correct scrum.
- Ensure team's OKR's align with organizational goals.
Mar 2023 - Jun 2024
Technical Support Team Lead
- Tier 3 support for escalated tickets. Review entire support ticket backlog and advise on next steps & ticket hygiene. Delegate projects to team to improve department efficiency. Conduct Daily meetings to review tickets.
- Created two new Jira types and built process to increase efficiency and reduce Jira noise.
- Collaborate with R&D & Product team to ensure SLA's are met. Review Jira bugs daily, communicate to customer facing teams, and follow jira cycle until completion.
- Monthly performance reviews for Israel team. Conduct interviews for additional staff members. Mentor and coach engineers as needed.
Oct 2022 - Mar 2023
Technical Support Engineer
- Troubleshoot, reproduce, & resolve customer issues in a timely fashion. Open detailed bugs in Jira if necessary and follow up to ensure quick resolution. SSO Configuration, SIEM (Qradar, Arcsight), AppAPI (Postman.
- Schedule and lead screen-share calls with all customers including those with VM environments using Linux.
- Created in depth Training "Bootcamp" for all new-hires in the company and lead every Onboarding session. Fully trained two engineers added to my team. Narrate product overview videos in Knowledge Base. Collaborated.
Aug 2021 - Oct 2022
Technical Project Manager
Oct 2020 - Aug 2021
Network Security Engineer
Nov 2019 - Jul 2020
Information Security Analyst
Monitor, analyze, and resolve security incidents. Escalate cases to appropriate staff as necessary to ensure cases are closed in a timely fashion. Review output data from the security monitoring process When necessary, notify client and/or GNOC in accordance with Customer Interface agreements/documents as well as internal escalation procedures.
Jul 2014 - Apr 2018
Membership Sales Assistant And Refund Clerk
Assist members with sign-ups and membership related issues. Processed refunds of merchandise compliant with company policy. Helped other departments when needed.
Jul 2011 - Jan 2015
3 education records
David Wilson education
Bachelors Of Arts And Applied Sciences In Applied Technology And Performance Improvement, Computer Networking
Associate Of Applied Sciences (A.A.S.) In Computer Networking
Associate Of Applied Sciences (A.A.S.) In Information Systems Cybersecurity
FAQ
Frequently asked questions about David Wilson
Quick answers generated from the profile data available on this page.
What company does David Wilson work for?
David Wilson works for Island.
What is David Wilson's role at Island?
David Wilson is listed as Escalation Engineer at Island.
What is David Wilson's email address?
AeroLeads has found 1 work email signal at @ironscales.com for David Wilson at Island.
What is David Wilson's phone number?
AeroLeads has found 2 phone signal(s) with area code 469 for David Wilson at Island.
Where is David Wilson based?
David Wilson is based in Tel Aviv District, Israel, Israel while working with Island.
What companies has David Wilson worked for?
David Wilson has worked for Island, Ironscales, Remoteicu, Paladin Consulting, and Nokia.
How can I contact David Wilson?
You can use AeroLeads to view verified contact signals for David Wilson at Island, including work email, phone, and LinkedIn data when available.
What schools did David Wilson attend?
David Wilson holds Bachelors Of Arts And Applied Sciences In Applied Technology And Performance Improvement, Computer Networking from University Of North Texas.
What skills is David Wilson known for?
David Wilson is listed with skills including Customer Service, Network Security, Leadership, Music, Telecommunications, Networking, Microsoft Excel, and Microsoft Office.
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