As the owner and operator of the Tomball Midas auto repair franchise, serviced over 3600 vehicles a year. •Managed daily operations that included payroll, hiring and dismissal of employees, conflict management, customer service, sales and marketing, inventory control•Tomball Midas achieved top 5% of North America Midas status for customer service •Tomball Midas won the President’s award for 2010•Increased retail customer sales by 25% and gross profit from 67% to 73% in the first year•Successfully negotiated the sale of the business

As Director of Marketing Services, managed a marketing department that conducted marketing activities for four different divisions; Indirect Lending, Mortgage, Auto Liquidation, and Auto Dealership Marketing. •Managed a marketing program for over 100 dealerships across the nation•Coordinated automotive promotions between auto dealers and credit unions•Created and implemented annual marketing plans•Lead a cross functional team responsible for market expansion•Expanded Dealer Marketing Programs into Louisiana, Missouri, Ohio, and Pennsylvania •Completely redesigned MemberAutoCenter.com and brought the project under internal control that resulted in a ROI in 9 months•Co-Managed Member Auto Sales Liquidation lot from start-up

As a Business Consultant, implemented Ford Motor Company’s proprietary software Global Request for Cost and Timing (GRCT), trained design engineers and management to utilize the GRCT system, managed the Change Control Process and coordinated implementation of engineering design changes on the Ford Taurus and Mercury Sable platforms.•Utilized the CMMS3 material handling system to research inventory levels and indentify potential obsolescence costs •Worked closely with Material Handling specialist to identify issues proactively•Tracked Part Sample Warrant and Implementation dates for hundreds of parts a year•Coordinated design changes with global suppliers •Managed a cost savings project that resulted in an annual savings of $100 million•Redesigned and improved existing business processes•Assisted in Atlanta Assembly Plant becoming ISO compliant•Worked with Plant Finance Manager on Time Adjusted Rate of Return (TARR) calculations for proposed design changes

As Account Manager and Sales Representative, managed a portfolio of 70 automotive dealerships, trained dealership staff on how to maximize and market the dealership’s website, assisted with the relocation of the company from Houston, Texas to Irvine, California.•Instrumental in the development of the CuSites (credit union) product for Autobytel.com•Developed the credit union user manual •Developed and implemented an effective sales plan for the CuSites product•Tripled CuSites client base within 6 months

As Regional Sales Representative, managed sales territory consisting of 18 states, focused sales efforts on credit unions with $12 million to $1.5 billion in assets, responsible for own prospecting and follow-ups, relied heavily on referrals from contacts made through personal networking. • Demonstrated product offering at tradeshows and at credit union board meetings• Instrumental in development of the Total1.com product offering• Exceeded sales goals on a regular basis• Organized own travel and convention arrangements within budget

As Account Manager and Sales Representative, managed a portfolio of 70 automotive dealerships, trained dealership staff on how to maximize and market the dealership’s website, assisted with the relocation of the company from Houston, Texas to Irvine, California.•Instrumental in the development of the CuSites (credit union) product for Autobytel.com•Developed the credit union user manual •Developed and implemented an effective sales plan for the CuSites product•Tripled CuSites client base within 6 months