David Winstead Email & Phone Number

Little Rock, Arkansas, United States

Complete assigned online HP/Lenovo training for HPI & HPE/ Lenovo services• Start day at 8am and tend to assigned tickets• Service devices such as laptops, desktops, printers, RPOS machines, and etc.• Troubleshoot and use diagnostic tools to diagnose faults with reported device• Repair and replace assigned hardware parts that are necessary for the assigned ticket• Use ESD mat/tools to prevent possible electrostatic damage to internal components of the device.• Track vehicular mileage using third party application named MOTUS, via company work phone• Stay on standby for possible future assigned tickets until EOD• Pick up assigned parts at pick up location and drop off defective/unused parts at closest carrier store(Fedex/UPS)• Use provided work phone and company/HP support line for assistance when a question arises duringservice

Little Rock, Arkansas, United States

• Arrive at office, sign into Connectwise, and tend to newly created tickets• Disassemble dated workstations, load and deliver to new site, and reassemble all stations with newmonitors, PC , cables, phone, and keyboard/mouse combo• Image new PC’s and laptops with the device's specific image, along with necessary software• Travel to different site locations to assist with tickets/hardware replacement• Update inventory with new monitors, PC’s, phone headsets, 10-zigs, and etc. into AssetTiger• Assisted with multiple moves within the Carti Cancer Center & the Cone II building

Benton, Arkansas, United States

Little Rock Metropolitan Area

• Completed daily assigned tasks• Assigned asset tags to newly bought and acquired devices, as well as process new asset tag informationinto inventory system• Disassembled various PC hardware components and replaced what was specifically required for thedevice's repair• Familiarity with hardware installations of work stations, monitors, keyboards, mice, and etc.• Learned usage of different softwares, their functions, and how to install them on devies• Imaged newly bought PC's & laptops via BIOS settings• Communicated polite and professional interactions with different clients across the state of Arkansas• Helped with migration of Windows 7 to Windows 10 (600-1000 PC's)

North Little Rock, Ar

Complete daily assigned tasks Stock/distribute items to where they belong Attend to the parking lot when needed Assist customers in need of help