David Winstead Email & Phone Number

Little Rock, Arkansas, United States

• Complete assigned online HP/Lenovo training for HPI & HPE/ Lenovo services
• Start day at 8am and tend to assigned tickets
• Service devices such as laptops, desktops, printers, RPOS machines, and etc.
• Troubleshoot and use diagnostic tools to diagnose faults with reported device
• Repair and replace assigned hardware parts that are necessary for the assigned ticket
• Use ESD mat/tools to prevent possible electrostatic damage to internal components of the device.

Little Rock, Arkansas, United States

• Arrive at office, sign into Connectwise, and tend to newly created tickets
• Disassemble dated workstations, load and deliver to new site, and reassemble all stations with newmonitors, PC, cables, phone, and keyboard/mouse combo
• Image new PC’s and laptops with the device's specific image, along with necessary software
• Travel to different site locations to assist with tickets/hardware replacement
• Update inventory with new monitors, PC’s, phone headsets, 10-zigs, and etc. into AssetTiger
• Assisted with multiple moves within the Carti Cancer Center & the Cone II building

Benton, Arkansas, United States

Little Rock Metropolitan Area

• Completed daily assigned tasks
• Assigned asset tags to newly bought and acquired devices, as well as process new asset tag informationinto inventory system
• Disassembled various PC hardware components and replaced what was specifically required for thedevice's repair
• Familiarity with hardware installations of work stations, monitors, keyboards, mice, and etc.
• Learned usage of different softwares, their functions, and how to install them on devies
• Imaged newly bought PC's & laptops via BIOS settings

North Little Rock, AR

Complete daily assigned tasks Stock/distribute items to where they belong Attend to the parking lot when needed Assist customers in need of help