Branch General Manager
CurrentResponsible for the sales growth, retention of customers, customer satisfaction, profitability, operational controls, health and safety performance and regulatory compliance of the Branch. • Lead the Customer Service Manager and Route Sales and Service professionals to maximize revenues and client satisfaction. • Manage administrative and warehouse team. • Maximize branch profitability through sales volume, margin attainment, and cost controls. • Collaborate with Sales Managers to enhance branch sales performance. • Manage pricing across all lines of business. • Manage customer service and response time through Customer Retention Management system. • Meet with customers to validate customer expectations are being met. • Hire, train and develop all branch employees. • Ensure branch Environmental, Health and Safety (EHS) Compliance. • Ensure all training and compliance documentation is maintained. • Ensure compliance with DOT, EPA and other state agencies.