Worked at the Gatwick Mail Centre during the night shift to experience a different working environment but still based on teamwork. Worked on the large parcel team loading and sorting parcels to ensure distribution on set deadlines.I worked with a diverse workforce from various sectors as well as permanent Royal Mail staff. A great experience.

From the beginning of January 2018 until the end of November 2019 I worked on a high profile and significant RBS voluntary remediation programme.The role was to assess written and verbal complaints regarding lending files which were often very complex. This involved a forensic investigation of paper and electronic records including emails (using the Ringtail system) and then to present recommendations to a Committee for a fair outcome.

Assessment of customer claims for Mortgage Protection Insurance where they have been unable to reach agreement with their financial service provider.

Managing a more diverse portfolio with responsibility for credit stewardship, new lending applications and targeting new customers. Initially the responsibilities included preparing customers for the Williams & Glyn Bank to become a stand alone entity.A tranche of the portfolio had sectors that were classified as High Risk including pubs /bars, gambling entities and shipping and it was my responsibility to undertake the Enhanced Due Diligence reports when these customers were either… Show more Managing a more diverse portfolio with responsibility for credit stewardship, new lending applications and targeting new customers. Initially the responsibilities included preparing customers for the Williams & Glyn Bank to become a stand alone entity.A tranche of the portfolio had sectors that were classified as High Risk including pubs /bars, gambling entities and shipping and it was my responsibility to undertake the Enhanced Due Diligence reports when these customers were either onboarded or being reviewed. These reviews would include assessment of many types of risk including operational, finance and people etc.Turnover for companies on the portfolio were on average between £2m and £30m and lending facilities included Group facilities, Libor Lending and Multi Option facilities. Show less

Looking after 1 & 2 Michelin star restaurants plus multi site fast casual and pub operations. Hotel clients vary between 30 - 200 room businesses in London.Portfolio also includes companies in the media and entertainment sector.Companies in the £2-£25m turnover space with facilities in both Base and Libor, multi currency, multi option, revolver as well as traditional loan and overdraft products.Leisure sector includes some classified as High Risk so requirement for… Show more Looking after 1 & 2 Michelin star restaurants plus multi site fast casual and pub operations. Hotel clients vary between 30 - 200 room businesses in London.Portfolio also includes companies in the media and entertainment sector.Companies in the £2-£25m turnover space with facilities in both Base and Libor, multi currency, multi option, revolver as well as traditional loan and overdraft products.Leisure sector includes some classified as High Risk so requirement for additional due diligence in terms of KYC and detailed Know your Business reports.Credit reports and enhanced due diligence reports would include assessment of business risk, finance risk, people risk etc. Show less