David Wolfson Email & Phone Number

Responsible for SLA Reporting for each of the customer accounts. Responsible for creating all ad-hoc reports using ServiceNow, System 2000 (S2K) and Excel for internal Future Tech management to be used to help manage customer accounts.

Responsible for creating and improving processes to increase effeciencies and ensure SLA attainmentManagement of the IT Helpdesk and OCI, including problem escalation, staffing and SLA attainment. Responsible for Incident and Problem Management.

Responsible for the Infrastructure, Help Desk, Desktop support, and Computer Room Operations for Hoechst Technical PolymersAccountable for the day to day computer room operations for four DEC Alpha based machines running Digital Unix and SAP, a DEC Alpha 2100 running Windows NT and SQL Server, 6 Novell Netware fileservers (including a NetFrame 450), and a Novell Netware Server running Netware for SAA and Hostprint. Ensure accurate and reliable backups.Designed and installed the LAN infrastructure (Bay Networks Hubs/Concentrators) to ensure all response time requirements are met. Responsible for the supervision of employees, computer service technicians and contractors Design, installation and support of Local Area Networks at 8 remote locations and their Wide Area Network Connectivity (WAN).

Responsible for the support of 1,000 microcomputer systemsDesigned and installed the first Token-Ring Network for the Information Center and Information Resources Directors Evaluated and recommended all PC hardware and software options for workstationsDesigned and programmed the development of major microcomputer applications including EEO Government Reporting System and Workstation Inventory System

Reviewed, approved and recommended computer equipment hardware and software for end usersDesigned and developed database and report programs in the dBase Procedural LanguageTrained employees in the use of computer hardware and software