David Wykert Email & Phone Number

Winston-Salem, North Carolina

Costa Mesa, California, United States

Primary client management case lead for Western U.S. region, leading customer success department to reduce and report churn.Lead initiator of client presentations and software demonstrations with strong focus on customer feedback and evaluation. Expanded software accounts with existing clientele base to additional departments and increased revenue per account. Emphasized and demonstrated software add-ons and subscription model upgrades to increase rate of upsell per initial and follow-up client meeting. Converted legacy customers to the new subscription model, also explained the product roadmap. Collaborated legacy extensively with tech support members on technical software issues to prevent user experience disruption. Responded to and followed up with low NPS scores to insure client satisfaction. Monitored and tracked churn for direct APAC customers. Ensured renewal and expansion of existing accounts following price increases.

Lake Forest, California, United States

• Initiate client engagement and establish rapport to ensure commitment and sign-up for credit repair services.• Emphasize customer service, empathetic re-engagement, and evaluation of previous customers. Received numerous commendations for highest client service re-enrollment rates for department.• Master detail-oriented CRM and independently ensure consistently updated and accurate documentation.• Analyzed client data reports to ascertain renewal risk while assessing account trends.

Fountain Valley, California, United States

• Designated agent in charge of client outreach, onboarding, account management and retention.• Engage rapport skills and communication to negotiate contracts and effectively close both warm and cold leads in line with company's goals.• Frequent presenter at industry conferences and private client software presentation meetings.• Knowledgeable in the Microsoft suite of products, including Dynamics and Microsoft Power Bi.• Experienced in the software procurement process with both federal and state government agencies.

Lake Forest, California, United States

• Lead point of contact of client Q&A support and customer service escalation.• Provided quick solutions to train delays and disasters.• Required knowledge of Amtrak routes and various vacation packages.

Laguna Hills, California, United States

FEB. 2013 – SEP. 2016Cashier, Total Wine & More, Lake Forest, CA• Restocked and organized merchandise in front lanes.• Helped customers complete purchases, locate items and join reward programs.• Answered questions about store policies and addressed customer concerns.• Maintained secure cash drawers, promptly resolving discrepancies in daily totals.• Initiated self-learning of basic and advanced knowledge of beers, spirits, and wines.• Frequently awarded employee of the month based on sales totals and volume.

Anaheim, California, United States

* Enforce strict guidelines for safety for employees and guests. * Charm and entertain guests with a pleasant demeanor. *Operate ride equipment safely.