Leading the Data Science organization with Klaviyo, delivering:- AI powered SMS copy generation- Improved product recommendation UI/UX leading to 3x increase in feed creation- Creation of Data Science Platform team, building shared infrastructure to scale data science work

Managed multiple teams and delivering:- Unified model deployment platform serving ML models for multiple use cases including stopping prohibited (SHAFT) content- Infrastructure improvements causing product feed rendering times to drop 6x

Managed two teams working on Conversational AI and Product Recommendations.Working primarily as a manager with individual contributions as needed, my teams and I:- Released AI powered conversational suggested responses feature reducing time to compose by 3x.- Rewrote of product recommendations front- and back-end more than doubling the number of recommendation configurations available.- Conducted research on product recommendation algorithms leading to double digit increase in click-thru rate.

Bensen AI builds conversational AI software that helps businesses answer the phone and text messages automatically, taking orders and growing sales with no additional labor needed.Bensen was accepted to Y Combinator (W2019) and Harvard Launch Lab X (2020) accelerators.Led startup through multiple stages of growth:- Grew revenue to profitability- Recruited founding team- Designed and trained custom neural networks for language models- Submitted patent for new training technology reducing data collection requirements- Built integrations with telephone, Google Assistant, and Alexa- Built PCI-compliant voice payment system that integrates with popular providers such as Stripe

- Designed and built integrated text and online ordering system- Used cryptographic techniques to make SMS secure for payment, including reordering feature with 80% reorder rate- Built messaging front- and back-end with integrations with SMS and Facebook Messenger- Built cross-platform user interface for businesses to receive and process orders and notify customers of order status updates- Sold product to first 10 customers and maintained on-going customer relationships

Collaborated with leading Center for Research on Computation and Society (CRCS) on research into interactions of privacy with game theory and machine learning

Published articles on machine learning, cryptography, computational complexity, communication complexity in top journals and conferences including SIAM J. Computing, IEEE Trans. Netw., FOCS, COLT, and ITCS.Taught graduate seminar on cryptography and complexityAdvised graduate students