Davida Bourland Email & Phone Number

Austin, Tx, Us

Austin, Tx, Us

Texas, United States

Austin, Texas, United States

(Transitioned from contract to permanent associate)Serve as point of contact between client and hotel/lodging facilitiesProvide superior customer serviceCoordinate lodging logistics, manage hotel reservations for single and group roomsTrack and manage information, from procurement to billingMentor new associatesAudit processes, streamlining for efficiency, as requiredCollate information and provide updates to management

Austin, Texas

Supported Hotel GM and Executive Committee. Supported Development & Construction teams during re-branding, multi-million dollar renovation & grand re-opening of property. Supported all levels of property and company management as needed.Key responsibilities: General administrative and office management, project management during renovation, contract/permit management and facilities coordination, heavy expense management & purchasing, heavy outlook calendaring, email management, meeting scheduling & note-taking.

Austin, Texas Metropolitan Area

Gatekeeper to Hotel GM of the Radisson in Downtown Austin, responsible for shepherding all issues escalated to Executive Office.Managed property Customer Response System and handled all property insurance claims.Provided support in regard to the budget planning process and processed Sales commissions.Maintained all contract and permit files and assisted with Special Care of all VVIP'sAssisted Development & Construction teams during all hotel renovation projects and provided instrumental support related to sale & re-branding of hotel which resulted in being retained in position by new ownership/hotel management.