David Caton Email & Phone Number

Denton, TX, US

As a Product Owner at Jackson Family Wines, I help connect our Business Users with their ecommerce clients through administration of the Salesforce platform, user acceptance testing, and knowledge of our order management systems. I also manage our standard operating procedure library in order to provide process visibility and efficiency to our userbase.

Reported and analyzed sales numbers for eight distributors across fifteen different states in order to provide the Gulf Division Sales Team accurate data regarding goals, report creation, and revenue.

Dallas/Fort Worth Area

• Restructured the training support process to provide higher comprehension and levels of success for new associates.
• Created and implemented training curriculum for the Oral History Project across all agents companywide.
• Teach training classes in multiple company locations, up to a week in length, and up to 30 agents.
• Provide training and coaching for all Dallas Inside Sales agents through their first 60 days.
• Created and maintain a comprehensive Training Manual for Inside Sales.
• Implement advanced training modules for tenured agents to increase company revenue.

• Worked with a team to break down state curriculum in order to create classroom objectives.
• Offered differentiated instruction for a wide variety of learners in English grammar and writing.
• Assessed and track over 150 students’ progress to ensure full comprehension of state standards.

Denton, TX

• Responsible for supervising all resident relations and managing customer service administration.
• Monitor, process, and, document all property income from both residents and vendors.
• Assisted in maintenance oversight by facilitating and maintaining vendor relations.

Denton, TX

• Coordinated leasing process from a prospect’s first visit to move-in with leasing staff.
• Responsible for maintaining leasing staff efficiency and the education of new employees
• Created and implemented outreach marketing strategies and resident events.

Denton, TX

• Provided support and customer service for residents.
• Maintained communication with prospective residents throughout leasing process.
• Responsible for apartment tours and maintaining a closing ratio of over 40 percent.

Denton, TX

• Acted as customer service liaison between clients and owner.
• Responsible for creating a consistent service schedule for over 70 clients weekly.
• Determined and implemented service needs for customers.

Lewisville, TX

• Coordinated homework and lesson goals with teachers.
• Communicated with parents on students’ progress.
• Provided educational and emotional support to at-risk students.