David Ackerman Email & Phone Number

Fairfax, Virginia

• Facilitate and coordinate communications between Army, Navy, Marines, Air Force, Department of State, Coast Guard Casualty Assistance Officers (CAO) and FRTIB TSP Operations• Create and manage all FRTIB CAO case metrics, and provide to executive leadership and CAO• Improve documentation and procedures between TSP Operations and CAO

Fairfax, Virginia

• Conduct analyses of project functions and work processes; provides recommendations for improving efficiency and effectiveness of work operations• Use qualitative and quantitative analytical skills to assess the effectiveness of project operations• Maintain project management related documents. Write, update, review, and submit contract deliverables• Responsible for the completion of contract deliverables assigned to the team, ensuring that they are accomplished within the prescribed time frame and funding parameters• Track and report on project risks. Recommend changes that will reduce or eliminate project risks• Adhere to the project schedule and monitors changes in contract plans. Ensures the work scope, schedule and budget are well defined and maintained• Ensure project teams are following CMMI/AIMM processes, validation points and metrics are being collected, and the project is adhering to CMMI level 3 standards and process• Manage and present incoming pipeline opportunities• Communicate with government customers and partner companies to discuss project status and updates• Gather feedback and recommendations for management, and executes changes as directed• Partner with other team members to guarantee project success and customer satisfaction. Follow up on open actions items to ensure completion• Support project management phases such as planning, execution, and result monitoring• Serve as a buddy to new team members, getting them acclimated to the team and providing background on the contract• Subject Matter Expert for Workforce Management System• Provide data analytics for all company portfolios, project managers, and executive leadership

Sterling, Virginia

• Support program manager in administering the programs including conducting all hands meetings, tracking program goals, improving communication and providing training• Analyze and track the portfolio of programs and projects, contractual outputs and all associated deliverables for program manager• Support corporate activities: Capability Maturity Model Integration (CMMI), International Organization for Standardization (ISO), corporate goals, corporate training• Monitor and enforce timekeeping policies• Provide onboarding and orientation to new employees• Handle the recruitment activities of the program including posting jobs, qualifying resumes, coordinating interviews, and job fairs• Serve as the liaison between the program manager, project managers, and corporate recruiting team• Administer program tools such as SharePoint, Trello, and Team Foundation Server• Coordinate supplies for program resources• Market Research (Freedom of Information Act requests)• Scrum Master for corporate and Software as a Service (SaaS) business unit agile teams• Asset Management and development of business process flow diagrams

Fort Knox, Kentucky

• Project facilitator for problem resolution and tiger teams• Continuously monitored 750+ applications and 2400+ network devices for 20,000+ users globally• Development of Reason for Outage (RFO) tracking monitor for all network/applications• Prepared Strategic Communication Messages (STRATCOM) and Commander’s Critical Communication Requirements (CCIR) for executive leadership• Trained and supported personnel to ensure problem resolution was achieved efficiently and accurately• Reporting of System/Service Level Availability (SLA) metrics and breaches• Development of Network Operation Center (NOC) Standard Operating Procedure (SOP) documentation• Conducted operational briefings to executive leadership, developers, software and network engineers on application outages, service availability, request for changes (RFCs), and network security• Organized and conducted bi-monthly maintenance for communications and systems events• Maintained Information Technology Infrastructure Library (ITIL) processes and documentation standards• Preparation of monthly Information Technology Information Services (ITIS) contract status and performance reports for Federal Systems Integration and Management Center (FEDSIM), Personnel Information Systems Directorate (PERSINSD), and Hewlett-Packard leadership

Fort Knox, Kentucky

• Provided support to end users within the Department of the Army (DOA) via phone, email, and remote desktop services• Performed maintenance and troubleshooting of commercial off-the-shelf (COTS) and government off-the-shelf (GOTS) software packages• Assisted Information Management Officers (IMOs) and system administrators with troubleshooting network equipment and commercial software• Trained incoming employees and military personnel with all aspects of the service desk• Performed Information Assurance user management functions through Quest Active Roles• Ability to maintain System/Service Level Availability metrics, report generation, statistical analysis, and quality control• Assisted in overall service desk improvement processes• Diagnosed, identified, and analyzed tier 2 issues utilizing records via Knowledge Management• Served as Supervisor/Chief of Desk; while also monitoring analyst talk times and phone queues• Project Leader for Hewlett-Packard Enterprise Services Service Delivery Manager

Pearl River, New York

● Virus Cleanup, networking troubleshooting and diagnostics, OS re-installations, data recovery for Pfizer supervisors and directors● C*Cure 800/8000 Security Management Access Control and Advanced Monitoring System● CCTV Operations● Badge Identification Office administrator responsible for identification issuance and identify confirmation● Badge and identification reader testing and fire extinguisher inspectionsFirst Aid/CPR/AED Certified● Operate multi-frequency, multi-organization radio console with paging systems, cross-frequency and phone patching● Direct personnel to appropriate frequencies and prioritize radio traffic and related communications. Coordinate the use of assigned radio frequencies for users● Dispatch public safety information and emergency services for multiple jurisdictionsRecord and maintain radio transmissions and telephone situations. log case incident reports in numerical/chronological format● Facilitate employee safety by monitoring radio transmissions and managing on-duty personnel.● Perform general communications center duties such as filing, typing, shredding designated paperwork, processing notices and providing case reports● Receive and evaluate 9-1-1 telephone calls and other public emergencies● Determine the priority of response of 9-1-1 telephone calls and initiate appropriate responses of law enforcement, emergency medical, search and rescue and fire personnel● Ascertain identification and provide vehicle inspections● Respond to emergencies on site, such as fires, leaks, and medical calls● Fire extinguisher inspections

Louisville, Kentucky Area

•Troubleshoot, diagnose and respond to field service calls for home users and small businesses client systems•Provide quote for new systems, hardware and software•Implementation, troubleshooting and security of WLAN hardware and internet connectivity•Replacement and repair of hardware including hard drives, RAM, video cards, sound cards, CPU, keyboards, speaker systems, fans, webcams, motherboards, power supplies, monitors, heat sinks printers, mobile phones , digital cameras and scanners•Perform OS reinstallations, virus, spyware, malware, adware removal using HitmanPro, Avast! Antivirus, Norton Antivirus, McAfee, McAfee Rootkit Remover Spybot S&D, AVG Antivirus, Auslogics Disk Defrag and improve system sustainability by improving start up speed, computer software and driver updates•Provide phone and remote support, training and explanation of software including Microsoft Office suite and system securityRemote desktop sessions with clients using LogMeIn Pro, ShowMyPC and Windows Desktop Connection

Rockland, New York

•Day to day scheduling and operations and user instruction/training•Installations, troubleshoot and upgrades: ISP, Networking, UPS, APC, Video Card, Monitors, Motherboards, LCD Assemblies, Wireless LAN, HCMN, Power Supply, Hard Drivers, Scanners, Printers, CD/DVD ROM, Modems, CPU Fans, Memory Chips, PC/MAC, Laptop, remote kiosks•Laser and DeskJet Printer Repairs: HP, Lexmark, Epson, Canon, Ricoh, Dell, Kodak, Brother repair•Customer service, eMarketing and project management•Remote connection support, OS Reinstalls and data recovery/transfers•Contracted by service providers: Field Nation, Install It Today, OnForce, ServiceLive, Barrister Global, Installs Inc., TekServcePOS, Supplies Network, HP, Dell, and Acer•Virus, Malware, Rogueware, Spyware Removal•Store De-Installations

•Strong communication skills, organizational, and computer skills. •Safety and Efficacy testing: SPF and UVA (FDA, International, COLIPA, JCIA, KFDA, AUS/NZ).•Test products for validity of SPF/UVA protection claims. SPF testing according to guidelines of FDA, International, COLIPA, JCIA, KFDA, and AUS/NZ. UVA testing according to JCIA standards. Expert with Xenon Arc Solar Simulator. Qualify panelists, apply products, perform exposures, and evaluate results.•Troubleshooting, reconfiguring, installing, maintaining medical instruments, operations manuals, hardware and software: •Basic user training: train staff in the efficient uses of software and hardware such as MS Office Suite, Image Pro ® Plus Imaging, Vivascope 1500, Nova DPM 9003, Cutometer SEM 474, Tewameter TM 210, UltraBasic SKIN-pH-METER PH 900, Sebumeter SM 810 PC, PRIMOS compact, DermaLab, Visia Imaging Systems, Spectrophotometer CM-2600d/2500d, Chromameter CR-200, Ballistometer, Mexameter TM 210, CharmView Imaging systems.•Computer Software Assistance: Installation and training.•Scheduling and completing system upgrades.•Instrumentation photography

B.B.A, Busniess Administration In Technology Management

Associate In Applied Science, Computer Networking