David Ackerman
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David Ackerman Email & Phone Number

Senior Customer Success Advocate at Lumen Technologies
Location: St Louis, Missouri, United States 6 work roles 4 schools
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✓ Verified Jul 2026 3 data sources Profile completeness 100%

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Current company
Role
Senior Customer Success Advocate
Location
St Louis, Missouri, United States
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Who is David Ackerman? Overview

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Quick answer

David Ackerman is listed as Senior Customer Success Advocate at Lumen Technologies, a with 50099 employees, based in St Louis, Missouri, United States. AeroLeads shows a matched LinkedIn profile for David Ackerman.

David Ackerman previously worked as Customer Success Advocate at Lumen Technologies and Assistant Principal at Columbia Community Unit School District #4. David Ackerman holds Education Specialist, Education Administration from Southern Illinois University Edwardsville.

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Email format at Lumen Technologies

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Lumen Technologies

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Profile bio

About David Ackerman

From transforming those who are struggling with technology into those who master technology, I excel at bridging the gap between frustration and satisfaction.As an educator turned Customer Success Representative, I have an innate desire to help others reach their potential, especially when working with technology. I learned very early in my career that change does not happen without significant relationships, and I use those relationships I have cultivated to help others see and reach their potential in the classroom or a boardroom. For 20+ years, I have empowered over 2,500 technology users to push past their perceived technical limitations. I bring my enthusiasm and embrace the organization’s strategic vision while using relationships to engage employees, analyze data and drive change.

Listed skills include Leadership, Presentation Skills, Learning Management, Public Speaking, and 23 others.

Current workplace

David Ackerman's current company

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Lumen Technologies
Lumen Technologies
Senior Customer Success Advocate
St. Louis, MO, US
Website
Employees
50099
AeroLeads page
6 roles

David Ackerman work experience

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Assistant Principal

Columbia Community Unit School District #4

Columbia, Illinois, United States

- Developed virtual and in-person training, processes, and protocols that ensured success of 2,000+ clients -Worked closely with 100+ district-wide employees to create interactive training tools, live lessons, tutorials, and recorded videos for virtual classes to continue with training to reach 100% of client base -Offered support to 150+ instructors in need of additional training, content, and specific accommodations-Organized training opportunities for 200+ employees for… Show more - Developed virtual and in-person training, processes, and protocols that ensured success of 2,000+ clients -Worked closely with 100+ district-wide employees to create interactive training tools, live lessons, tutorials, and recorded videos for virtual classes to continue with training to reach 100% of client base -Offered support to 150+ instructors in need of additional training, content, and specific accommodations-Organized training opportunities for 200+ employees for professional growth-Oversaw 65 employees, providing strategic project plans for client success, safety, COVID protocols, business continuity plans, company policies, procedures, and other relative topics-Identified and tracked underperforming clients, creating unique targeted action plans for individual improvement-Onboarded clients annually, facilitating orientation presentations and sharing strategic expectations, offering guidance and feedback on training skills with 95% retention-Tracked KPIs and metrics for clients within a database with 100% accuracy for compliance-Analyzed data on clients and ROI of courses to identify gaps and strategize on improvements-Ensured organization’s compliance with all regional, state, and federal protocols, laws, and guidelines to maintain yearly state accreditation -Successfully transitioned the training program from in-person to virtual and hybrid models, digitizing all curriculum and materials, troubleshooting technology, and integrating EdTech apps and platforms Show less

Jul 2018 - Jun 2022

Technology Integration Specialist

Waterloo Community Unit School District #5

-Presented materials to 1,000+ clients using various technologies, training techniques, and learning aids-Delivered training to 100+ district-wide employees on effective technology integrations strategies-Designed and delivered 250+ high-impact presentations and projects using training methodologies and LMS-Functioned as the main point of contact for 3 locations on technology integrations and troubleshooting-Integrated technology into course content to improve instructional… Show more -Presented materials to 1,000+ clients using various technologies, training techniques, and learning aids-Delivered training to 100+ district-wide employees on effective technology integrations strategies-Designed and delivered 250+ high-impact presentations and projects using training methodologies and LMS-Functioned as the main point of contact for 3 locations on technology integrations and troubleshooting-Integrated technology into course content to improve instructional efficacy and engagement levels by 85%-Coordinated training in individual and group settings on technology, adjusting for participants’ needs-Built relationships with stakeholders through routine calls to maintain or improve engagement resulting in increased technology integration from 15% to 85% over the course of 10 years-Documented and analyzed data sets on the performance and progression of each client’s activity-Presented at 20+ trainings, offering education on various topics addressing organizations needs-Focused on client relations and satisfaction within the community to build and retain customers with 90% participation rate Show less

Jul 2008 - Jul 2018

Teacher

St. Louis Public School

St Louis, Missouri, United States

-Oversaw curriculum development and lesson plan creation targeted at maximizing learning for students at various levels, will working collaboratively with team members and leadership-Develop additional resources for students to enhance content understanding through a variety of learning approaches-Evaluated progress of learners and provide individualized feedback against established metrics-Responsible for creating learning materials and presentations, focused on accomplishing… Show more -Oversaw curriculum development and lesson plan creation targeted at maximizing learning for students at various levels, will working collaboratively with team members and leadership-Develop additional resources for students to enhance content understanding through a variety of learning approaches-Evaluated progress of learners and provide individualized feedback against established metrics-Responsible for creating learning materials and presentations, focused on accomplishing educational goals while respecting the needs and different learning styles of various students -Manage classes to ensure all students are learning in a safe and productive environment that also instructs on core values aligned with the organization-Sought out new educational, training, and development methodologies, technology, and materials to implement into the learning environment to further educational goals- Managed additional related events in support of the organization to drive student engagement, provide additional educational opportunities and foster a culture in alignment with the organization's vision-Aligned with key stakeholders to work collaboratively on the individualized needs of the learners balancing this with necessary education requirements Show less

Aug 2001 - Aug 2008
Team & coworkers

Colleagues at Lumen Technologies

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4 education records

David Ackerman education

Education Specialist, Education Administration

Rigorous post-masters degree focusing on developing education leaders, modules include: sociocultural foundations of education, school.

Customer Success Apprenticeship

● Selected in the top 2% of applicants for a program offered to high-potential individuals preparing for a CS role in SaaS ● Rigorously.

Master Of Arts - Ma, Library Media Studies

Master's degree focusing on Educational technologies in a school setting, modules included enabling teachers and other school personnel.

FAQ

Frequently asked questions about David Ackerman

Quick answers generated from the profile data available on this page.

What company does David Ackerman work for?

David Ackerman works for Lumen Technologies.

What is David Ackerman's role at Lumen Technologies?

David Ackerman is listed as Senior Customer Success Advocate at Lumen Technologies.

Where is David Ackerman based?

David Ackerman is based in St Louis, Missouri, United States while working with Lumen Technologies.

What companies has David Ackerman worked for?

David Ackerman has worked for Lumen Technologies, Columbia Community Unit School District #4, Waterloo Community Unit School District #5, and St. Louis Public School.

Who are David Ackerman's colleagues at Lumen Technologies?

David Ackerman's colleagues at Lumen Technologies include Dinesh Kancharla, Sathwik Varikoti, Mangalagowri Kr, Vicky May, and Katy H..

How can I contact David Ackerman?

You can use AeroLeads to view verified contact signals for David Ackerman at Lumen Technologies, including work email, phone, and LinkedIn data when available.

What schools did David Ackerman attend?

David Ackerman holds Education Specialist, Education Administration from Southern Illinois University Edwardsville.

What skills is David Ackerman known for?

David Ackerman is listed with skills including Leadership, Presentation Skills, Learning Management, Public Speaking, Salesforce.Com, Customer Success, Gainsight, and Training And Development.

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