- Manage Pomona College’s ECM platform, OnBase. Responsibilities include collaborating with departments to build software solutions, providing ECM consultation to various offices, and maintaining the OnBase server stack. - Automated our payroll department’s employee filing process with Python, reducing the amount of time the office spends filing by 80%. - Remediated several security vulnerabilities discovered in an enterprise penetration test which included: Implementing SSH/SFTP into existing integrations, migrating processes off a legacy CentOS6 server to a Windows server, and implementing API key authentication for various API controllers in C#. - Developed several API controllers in C# including integrating the student rec center’s athletic calendar system with our room reservation system, the campus portal to OnBase, and Formstack to various databases.

- Provided an exceptional customer experience to KP Employees and vendors, maintaining a 96% customer satisfaction rating on a goal of 88%.- Delivered efficient solutions to business partners for opened ticket incidents, sustaining a first-call resolution of 83% on a goal of 63%.- Provided first-level desktop and application support to: Microsoft 365 Suite, Active Directory, Epic Healthcare System, and mobile devices.

- Collaborated with operations/area managers to formulate and execute inbound strategy to achieve volume goals. - Motivated upwards of 25 associates, actively coaching associates in one-on-one engagements, managing time off task, and conducting stand-up meetings to address barriers. - Worked jointly with the Quality Assurance Department to ensure inbound team surpassed quality expectations, maintaining a monthly average DPMO of 25k on a goal being under 30k.

- Kept the company promise of “freaky fast” delivery by being the store’s leading driver for 3 continuous weeks in a row- Intervened as store representative if management was not present, addressing customer concerns and questions- Tasked with training new team members on store processes and company values

- Assembled, configured, evaluated, and troubleshot computer systems deployed in military, medical, and oil industries- Worked in various teams that consisted of software, electrical, and mechanical engineers throughout the project development phases to deliver a finished product- Created test procedure standards for both the GMS Server and GMS Smart Display product lines- Conducted training with manufacturing technicians when new systems were implemented during the project hand-off phase