Drew Groves Email & Phone Number

Athens, Ohio, United States

Results-driven Customer Success Manager at PandaDoc, specializing in upmarket customer management. Passionate about exceptional customer experiences, I leverage SaaS expertise and success strategies to drive adoption, satisfaction, and retention. Understanding customer goals and challenges, I maximize platform value. Skilled in proactive communication.

Columbus, Ohio, United States

As a Onboarding Specialist, I played a crucial role in ensuring a seamless and successful onboarding experience for our valued customers. With a customer-centric approach and a passion for delivering exceptional service, I guided customers through the implementation process, enabling them to quickly adopt and fully utilize our platform.Onboarding Support.

Columbus, OH, United States

At Ramblin Jackson, every day was an opportunity to grow. Ramblin Jackson's core values play a large part in maintaining operational success. The other part has a lot to do with maintaining a close working team through the use of companywide zoom meetings, and constant feedback assessments. Starting at Ramblin Jackson was a welcomed challengeSo what did I.

Columbus, Ohio, United States

Throughout my time with Panera Bread, my main area of focus was advancing my team, and building quality connections with my customers. As Assistant Manager, I was the food cost specialist, hiring, and training manager for my location. I would oversee product ordering, inventory, recruitment efforts, hiring, onboarding, and training of new employees.

Canal Winchester, Ohio

Sacramento, California Area

I lived and worked on an 11-person team spanning the course of 11 months. Our purpose? Get things done! While in AmeriCorps, I was promoted to Assistant Team Leader. While in this role, I learned the value of organizational and administrative skills. When I wasn't overseeing project completion, I would be found tucked away in a local coffee shop typing up.

Canal Winchester, Ohio

I first started at Panera as an Associate. After one year, I was promoted to Shift Supervisor and then Assistant General Manager. Panera taught me the importance of Customer Success and what it takes to provide the best experience possible for every individual who walks into the store.Here are some of my successes! - Managed approximately 140 employees.