David Williams Email & Phone Number

Mercer Island, Washington, United States

Supporting a variety of clients and projects. Currently supporting a major manufacturer in migrating from legacy systems to a new financial management system and a new Salesforce CRM system. A business analyst and scrum master responsible for various aspects of system documentation, process documentation, change management, training, user adoption, PMO documentation, triaging support tickets, and facilitating agile scrum sprint ceremonies.

Redmond, Washington, United States

A v- consultant using Agile methodologies and Azure DevOps to support Microsoft Industry Solutions (formerly MCS) in selling and delivering their Adoption Change Management and Modern Service Management services for the Azure, Modern Work, Business Applications, Security and Cross-Industry solutions. Performed scrum master tasks on a substitute basis.

Olympia, Wa

Working with client and PCG technical teams in a Senior Business Systems Analyst role to improve the complex and unique timekeeping and payroll system used by the Washington State Dept. of Social and Health Services (DSHS) to serve the State's 44,000 individual home healthcare providers. Responsibilities included research, data analysis, developing and documenting functional specifications, root cause analysis of system issues, risk reporting, updating system and user documentation, client communications, and managing work order tickets through the entire project life cycle using Microsoft Team Foundation Server (TFS). Extracted data, created reports and performed analysis for monthly auditing, fraud detection, trend analysis, and answering questions for SEIU union and the State Attorney General. Project life cycle includes analysis, specification, design, development, internal testing, UAT, documentation, and deployment.

Redmond, Washington

A vendor serving in a program manager role on the Enterprise Services Catalog Governance team. Developed and managed the complex processes required for retiring Premier and MCS service offerings from the Catalog in order to better focus investments in training delivery personnel and minimize disruption to current customers of retiring services. Worked closely with offering owners, Domain leads, Offerings Operalization, the BI team, and the Catalog Support help desk to develop and execute the processes. The processes include extensive analysis of sales and delivery data and quarterly communication campaigns through email, newsletter, and Yammer channels.

Redmond, Washington, United States

Provided project management, business analysis, requirements specification, design, development, testing, training, change management and support services to develop an internal SharePoint and SQL Server solution. Development methodology combined Agile and Microsoft’s ITLC waterfall methodologies. Managed an offshore development team and ramped up an offshore user help desk team.Managed the design and development of two public-facing SharePoint-based websites for the Xbox Kinect team. Used a hybrid Waterfall-Scrum methodology and off-shore development team.Developed and Managed the complex processes required for retiring Premier and MCS service offerings from the Enterprise Services Catalog. Analyzed sales data and performed quarterly change management tasks.Supported launch of a new worldwide timekeeping system used by Microsoft consultants by equipping the internal help desk with improved knowledge base, ticket handling procedures and training.Enabled the Engineering Excellence division to deliver better training to their 35,000 software developers. Developed a comprehensive inventory of metrics to track in scorecards, dashboards and reports.

Bellevue, Wa

Positioned AVYCI to accelerate sales of their consulting services based upon Microsoft SharePoint and Business Intelligence (BI) technologies. Researched solutions and value currently being delivered to a major credit union client, a leading venture capital firm, and a developer of mobile BI solutions for emergency first responders. Initiated new consulting opportunities with an F500 pharmaceutical firm and a leading financial asset management firm. Developed the standard PowerPoint sales presentation. Re-wrote sections of whitepaper for AVYCI’s credit union SharePoint dashboard project. Edited and cleaned up the Statement of Work (SOW) template. Set up Microsoft Dynamics CRM to manage the sales process.

Bremerton, Wa

Developed and executed a plan for evaluating corporate America’s potential demand for D4’s intelligent engineering graphics solutions which had previously only been provided to the U.S. Department of Defense. Identified applications for the technology at nuclear power plants, electric utilities, wastewater treatment plants and oil refineries. Quarterbacked teams of D4 executives and stakeholders from 11 potential new clients through the process of identifying business value and technical requirements, demonstrating the technology, performing conversion of live sample drawings as proof-of-concept, and developing D4’s proposal. Initiated and coordinated implementation of the first Intelligent Graphic pilot project to Portland General Electric. Developed supporting sales collateral and automated demonstrations of the technology using TechSmith’s Camtasia.

Irving, Tx

Introduced F2000 companies to services and solutions based upon SumTotal, AT&T, and Microsoft technologies that improve how workforces learn, collaborate and share information. Services and solutions included consulting engagements, SaaS, software application hosting, and managed services. Quarterbacked teams of consultants, Stranix executives, corporate attorneys and client stakeholders through the process of identifying business value and technical requirements, proposal development, contract negotiation, and project Kick-Off meeting. Initiated new projects at existing clients and 8 new clients including Kindred Healthcare and F500 members Farmers Insurance and Goodrich Aerospace. Managed 5 potential new clients through verbal approval and legal contract review to the Pending Signature stage. Updated and re-wrote fact sheets, corporate overview presentations, and sales collateral. Developed and documented formal requirements analysis survey guides. Updated, re-wrote and developed proposal templates for all major offerings. Advised Managing Consultants at the largest clients regarding account management.

Cle Elum, Wa

Developed and executed the strategic plans for rolling out the PEZ open source database application infrastructure. Partnered with the CEO in selling the product to its first customer (a group of physicians) where it is the platform for a revolutionary patented and FDA-approved application for managing the diagnosis and treatment of a major disease.

Gig Harbor, Wa

Authored 22 articles for a 500-page online guidebook advising HR, Training and IT professionals how to apply Information Technology to improve how business acquires, develops, deploys, motivates and retains valuable people. Some of these articles have also appeared in publications such as Darwin magazine and BetterManagement.com. Advised readers in response to their specific questions and requirements. Some of the topics covered in detail included: Human Resource Information Systems; Hiring Management Systems; Contingent Workforce Management Systems; Benefit Management Systems; eLearning; Learning Management Systems; Learning Content Management Systems; Advanced Analytics and Reporting; Integration; Assessment; Multi-Rater Assessment; Integrating Performance and Learning Using Competencies; Evaluating ASP Solutions; Critical Success Factors; Avoiding Pitfalls; Working with IT Departments; and Working with Providers. The articles discussed in detail the business problems to be addressed, basic and advanced capabilities, integration requirements, building the business case, projecting and tracking ROI, implementation, change management, risks, avoiding mistakes, mistakes to avoid, and current conditions in the marketplace.

Harrisburg, Pa

Analyzed the learning and performance management system used by more than 40 of the Fortune 1000. Investigated performance challenges and capability requirements of 17 large and medium-size organizations and developed and presented business case and ROI information to those companies. Both SaaS and on-premise implementations were evaluated and presented.

Richmond Hill, On

Analyzed the combined project management, staff scheduling, help desk, knowledge management, collaboration and performance management system used by hundreds of Fortune 2000 IT Departments. Investigated performance challenges and capability requirements of more than a dozen organizations and then developed and presented business cases and ROI projections to those companies. Five of those organizations, including Microsoft Consulting Services, implemented the project management and staffing systems I recommended. Both SaaS and on-premise implementations were evaluated and implemented.

Seattle, Wa

Performed requirements analysis for advanced business performance analysis and reporting systems for Nordstrom, Safeco Insurance, and Amazon.com which track changes and explain changes in profitability, sales, costs and both leading and lagging Key Performance Indicators (KPI’s). The reports and analysis tools created were in the form of interactive executive dashboards, corporate scorecards, and multi-dimensional databases i.e. Online Analytical Processing (OLAP) cubes. Co-founded and chaired the Washington Software Alliance (now WTIA) Data Warehousing and Decision Support Special Interest Group.

Seattle, Wa

Custom Business Software Development. As Senior Consultant and co-owner, specified, designed and provided account management and QC oversight for hundreds of database application projects for more than 90 clients such as AT&T Wireless, Boeing, Catapult (IBM Training), Continental Mills, Crescent Foods, First Interstate Bank now Wells Fargo), Key Bank, Teamsters Union, U.S. Air Force, Washington State Convention & Trade Center, Westin Hotels & Resorts, Weyerhaeuser, Costco, Price Club, Pace Membership Warehouse (K-Mart), and Wal-Mart/Cook Distributing. Also participated in programming reports, testing, and training on a number of these projects. These systems improved transaction processing, asset management, and management reporting for these companies.

Seattle, Wa

Supported General Motors, RCA, ITT, Revlon, John Hancock Insurance, Chemical Bank, Mexico’s National Copper Company, and dozens of other companies worldwide in developing and implementing sophisticated financial models. These models were used for projecting profitability, consolidating financial statements in multiple currencies, and for supporting distributed collaborative budgeting processes. Wrote training manuals and user guides for the tools that were used and also produced video training courses for them. Provided classroom instruction and also helped translate the tools into Spanish. Following implementation, provided ongoing telephone support and program maintenance.

Tacoma, Wa

Designed, programmed, and customized software for accounting and financial systems for a wide variety of industries including municipalities, utilities, manufacturers, wholesalers, mortuaries, school districts, and banks. These systems improved transaction processing and management reporting for these companies. Also installed the software and conducted onsite user training for these systems. Provided account management for these customers.

Mba, Marketing Research & Statistics (Analytics); Business Policy (Strategic Planning & Entrepreneurship)

Two Master's theses: (1) Competitive Bidding Models; (2) Impact of Generic Brands on Sales of National and In-Store Brands.

Ba In Business Administration, Marketing; International Business

Activities and Societies: NCAA Division 1 Men's Varsity Swimming Team ; NCAA Division 1 Men's Varsity Water Polo TeamDouble Major.