David Innes Email & Phone Number

London, England, United Kingdom

London, United Kingdom

Manage Active Directory.Technical resolution of incidents.Office 365 administration.Logging calls with 3rd parties and incident management.PC & Laptop builds in line with policies. Lotus notes to Office Migration Azure administrationCitrix/Director administration Windows Remote Desktop – WVD administration Network Phone administration Microsoft Team calling administration Service Desk Plus Automation setup/workflow Heavy ITLE 4 environment + More

Manchester, United Kingdom

Manage AD with 365 directory sync + ReportingTechnical resolution of incidentsSingle point of contact for all IT related service requests.Logging calls with 3rd parties and incident management.Timely progression of all incidents and requests to ensure SLA?s are met.Tracking of all incidents and escalation where appropriate and closure of incidents on confirmation from the customer of satisfactory resolution.Installation and configuration of IT equipment.User account administration.PC & Laptop builds in line with policies

Manchester, United Kingdom

Being first point of call for all IT issuesCommunicating with third party technical specialistsInvolved in the roll-out of software updates and patches including preventative maintenance.Broad knowledge and experience of IT operating systems including Microsoft Windows client operating systems, XP, Vista / Windows 10 & Microsoft Office 365Logging faults and managing response timesDiagnosing and resolving problems efficientlyManning the IT help desk and providing instant solutions to IT issuesExplaining complex IT issues to non-technical personnel Keeping up to date with all Microsoft Office operating systems

Blackburn, United Kingdom

Occupeye Sensor Deployment Engineer and IT technician.Dissembling sensors that required reprogrammingDeployment of sensors in high security location Read CAD floor plans and plan optimum range for transmitterNetworking of transmitters Work under pressure with strict deadlinesTravel offsite for deployment (London/Scotland/Northwest)

Burnley

Support Technician• Build and PDI the latest models Develop, Ricoh, Olivetti, machines on the market with all accessories • Internal ICT & Network support• Help desk and first line support on all reported printer faults with remote access solutions• Install, network and set up all functionalities of the new machines on site and fully train them• Build and install furniture• Take service call, book engineers and deal with the problem with lowest cost to net profit in mind• Preventative maintenance engineer going on site and replacing image units, fault finding and taking reports.

Degree, Ict Degree

6 Gcse'S Double A In Ict