David Mayhew Email & Phone Number

Columbus, Ohio Area

Columbus, Ohio

Organized and established a competitive telecommunications company and led innovative changes in customer satisfaction by developing integrated solutions and applications to meet the customer's business needs and exceed expectations.Achievements: Led senior management business-level discussion and decisions involving business vision, business plan development and tactics, enterprise-level decisions and development of corporate policies and proceedures.Managed administrative, legal, and financial functions for the company.Conducted regular risk evaluations and quality assurance reviews to appraise compliance with requirements and to identify potential gaps in policies, procedures and business development. Developed strategies to improve customer service, minimize installation time, maximize growth and minimize losses. Identified potential service problems and provided guidance to staff in effectively offering better options to meet the customer needs up front, reducing travel time and rework.

To lead and direct the operations and profitability of the Project Management and Training of CPE products on a national level. Responsible for building and maintaining relationships with the management teams in other organizations to help insure the appropriate support is given to all customers and business units. Accountable for customer satisfaction for the entire project, including the installation, project management and training of products and services. Responsible for insuring that the organization is managing the work in a fashion that guarantees all AT&T costs are covered and delivers maximum profitability.

Columbus, Ohio Area

Responsible for the successful management and leadership for the delivery of managed services contracts. Responsibilities include cost management, contract compliance and customer satisfaction. Accountable for the development and execution of related customer transition plans, where the management of a customer’s communications needs are moved from the customer’s environment to an Ameritech managed services environment.

Columbus, Ohio Area

Responsible for the successful and profitable installation of customer premise equipment and Networks. These responsibilities include Customer orientation, Preparing project schedules, Coordinating the delivery of equipment, Insuring accurate and profitable financial results, Coordinating customer training and Conducting all Customer and Internal meetings. Project Management has ultimate control of an Installation from the design phase through to the turnover to the Maintenance organization.

Sunbury, Ohio

Manged the implementation and maintenance of Cellular One/AirTouch Cellular's voice communications equipment in the Great Lakes region. This included the corporate headquarters, 3 regional headquarters and 66 retail outlets.Managed the implementation of a new 500 seat call center for Cellular One Puerto Rico.Managed the conversion and implementation of 4 Bethesda Hospital locations in Ohio.; Responsible for all material management for the state of Ohio, which includes, order entry for maintenance and installation, replenishing technician vehicles, reclaiming defective materials, distribution, warehousing, and the development of all processes. Responsible for core support, research and tracking for accounting, service marketing, design, sales, implementation, and customer service.

Business, Administration And Marketing

Education record