David Mcalpine Email & Phone Number

Portland, Or, Us

Portland, Or, Us

Portland, Oregon Area

As a member of the Incident Management Process Team I am responsible for:Day to Day Primary responsibilities:- ServiceNow Incident Management module development- ServiceNow On-Call module development and administration- ServiceNow Integration development between Incident Management and multiple external ticketing systems with partner networks.- ServiceNow Notification Subject Matter ExpertRegular operational functions performed:- Creating Knowledge Articles- Ensuring compliance to process and procedural standards via random audits- Monitoring integrations communication channels.- Providing training and knowledge to over 7,000 technicians on appropriate Incident handling per ITIL best practices.

Portland, Oregon Area

Providing exceptional customer service to our customers using ITIL best practices.- Provides leadership/supervision for desktop support team. Documents and creates updated processes and procedures. Uses experience and expert level knowledge in technology to provide mentorship, training, and project management input to junior staff members and employees.- The face of IT to the business customer. Provides day to day support and representation to over 300+ employees, providing single point of contact communications between the customer and IT.- Supports a myriad of applications at the Tier 1 and 2 levels to include; Active Directory, Group Policy, Sophos Endpoint Encryption and Antivirus, Microsoft SCCM, Interactive Intelligence VOIP solution, Microsoft Exchange, and Microsoft Print and File Services across 100+ Windows 2008 R2 Servers. - Mobile Contract Manager. Manages 100+ mobile devices under current wireless contract. Revamped process for issuing and accounting for devices allowing quick accountability and billing for Finance department.

Doral, Fl

- Responsible for Enterprise Operations and Maintenance, Tier 3 support, to over 100 Windows Servers located throughout US Southern Command’s area of responsibility. Also provides Tier 1 and 2 services to customers in 8 locations throughout South America and the Caribbean. - Transitioned organizations Windows Deployment Images from antiquated Symantec Ghost image to a lite touch Microsoft Deployment Tool Windows Image file in preparation for an eventual Microsoft Windows Deployment Services/System Configuration Manager zero touch deployment capability. Making quarterly image update process more proficient by allowing a single image to be created for all make/model workstation within the organization.- Interacted with client management to answer questions, problems, and requests regarding complex system issues and provides leadership and work guidance to less experienced personnel.- Utilized Microsoft System Configuration Manager and Windows Server Update Server to ensure appropriate application and operating system patch management is completed throughout the AOR in a timely fashion.

Naples, Italy

U.S. SIXTH Fleet - Provided Executive level Advice on IT infrastructure and customer requests/needs. Managed first line communications system support team for Executive Level clients and staff. Ensured executive's had 24/7 secure and unsecure communications capabilities any where in the world.- Managed a team of U.S. Navy Information Systems Technicians in the performance of initial troubleshooting for various IT related issues to include multiple classified and unclassified network workstations, RIM Blackberries, and secure communications equipment.- Mentored and coached other staff members in day to day office operations as well as mentoring IT professionals outside of my direct management stream.

Madrid, Spain

NATO Computer Services Agency - Managed a team of multi-national personnel in the support of the information system requirements of approximately 500 users on multiple networks.- Utilized project management skills to plan and prioritize over 3 NATO exercises per year ensuring network systems were in place and operational for successful training of NATO nations.- Used ITIL knowledge to provide superior support to NATO personnel as Incident/ Problem Manger. Participated in Change Advisory Boards, Service Level Agreement development and support and various other process within the Service Delivery framework of ITIL.

Lemoore, Ca

Strike Fighter Squadron 97 - Managed a team of Information Systems Technicians in the support of 200 users on two networks during Homeport operations and during Unit Deployment to overseas locations throughout the Western Pacific as part of the Navy's TACAIR Integration initiative with the USMC. Drafted and oversaw the implementation of the command's Information Security plans and Information Assurance Program.- Used Project Management knowledge to plan and document procedures and processes to deploy network assets to multiple locations throughout Asia. Ensuring seamless transitions for customers with minimal downtime.- Maintained 100% inventory of all AIS equipment and supplies utilizing a custom Microsoft Access database, resulting in full asset accountability during technical refresh of command assets.- Managed a Windows Server 2003 File Server and supported 500 users with 110 Classified and Unclassified Workstations utilizing Windows XP as the unit deployed throughout the western United States and Southwest Asia in support of the U.S. Navy’s mission. - Maintained the commands authority to operate (ATO) status as the Information Assurance Manager (IAM).- Designated as commands local trusted agent for receiving and issuing soft PKI Tokens allowing senior staff members to access PKI enabled websites.

Wahiawa, Hi

Naval Computer and Telecommunications Master Station Pacific - Provided Customer service and Helpdesk support to over 500 users on two networks, spanning 5 base locations on the island of Oahu Hawaii. Supported Windows NT/2000 in a clustered environment, Exchange 5.5, SQL server, and various other Server/Firewall/Router technologies.- Planned, tested, and configured a Microsoft Windows NT 4.0 cluster server environment. Installed Microsoft Exchange Server 5.5 in the clustered environment providing the command with 99.9% availability dictated in service level agreement.- Maintained Windows NT 4.0 workstation and server environments, Microsoft Exchange 5.5, Cisco Routers, Marconi Switches, and Sun bastion host firewalls.

San Diego, Ca / Yokosuka, Japan

USS Kitty Hawk (CV-63) - As a Public Affairs Specialist, provided escort and tour services to various VIP guests, media, and the American public. Ran and operated the commands SITE TV system and maintained the commands internet web presence. As a System Administrator, provided ADP support to over 3000 command personnel. The go-to administrator for support of VIP clients. Supported Windows NT servers, Microsoft Exchange server and HP-Unix terminals.

Bachelors Of Science, Information Technology

Studies focused on application development, IT project management, database administration, and system administration and management..

Navy Enlisted Classification (Nec) 2780, Network And Security Vulnerabilities Technician

Recognizes microcomputer operating systems (i.e. MS-DOS, Windows NT, UNIX, and Novell Netware) vulnerabilities and performs corrective.

Navy Enlisted Classification (Nec) 2735, Information Systems Administrator

Provides basic and in-depth levels of instruction in Local Area Networks (LAN) and Metropolitan Area Networks (MAN), with focus on system.