David Mcalpine Email & Phone Number

Portland, OR, US

Portland, Oregon Area

As a member of the Incident Management Process Team I am responsible for:Day to Day Primary responsibilities:- ServiceNow Incident Management module development- ServiceNow On-Call module development and administration- ServiceNow Integration development between Incident Management and multiple external ticketing systems with partner networks.- ServiceNow.

Portland, Oregon Area

Providing exceptional customer service to our customers using ITIL best practices.- Provides leadership/supervision for desktop support team. Documents and creates updated processes and procedures. Uses experience and expert level knowledge in technology to provide mentorship, training, and project management input to junior staff members and employees..

Doral, FL

- Responsible for Enterprise Operations and Maintenance, Tier 3 support, to over 100 Windows Servers located throughout US Southern Command’s area of responsibility. Also provides Tier 1 and 2 services to customers in 8 locations throughout South America and the Caribbean. - Transitioned organizations Windows Deployment Images from antiquated Symantec.

Naples, Italy

U.S. SIXTH Fleet - Provided Executive level Advice on IT infrastructure and customer requests/needs. Managed first line communications system support team for Executive Level clients and staff. Ensured executive's had 24/7 secure and unsecure communications capabilities any where in the world.- Managed a team of U.S. Navy Information Systems Technicians in.

Madrid, Spain

NATO Computer Services Agency - Managed a team of multi-national personnel in the support of the information system requirements of approximately 500 users on multiple networks.- Utilized project management skills to plan and prioritize over 3 NATO exercises per year ensuring network systems were in place and operational for successful training of NATO.

Lemoore, CA

Strike Fighter Squadron 97 - Managed a team of Information Systems Technicians in the support of 200 users on two networks during Homeport operations and during Unit Deployment to overseas locations throughout the Western Pacific as part of the Navy's TACAIR Integration initiative with the USMC. Drafted and oversaw the implementation of the command's.

Wahiawa, HI

Naval Computer and Telecommunications Master Station Pacific - Provided Customer service and Helpdesk support to over 500 users on two networks, spanning 5 base locations on the island of Oahu Hawaii. Supported Windows NT/2000 in a clustered environment, Exchange 5.5, SQL server, and various other Server/Firewall/Router technologies.- Planned, tested, and.

San Diego, CA / Yokosuka, Japan

USS Kitty Hawk (CV-63) - As a Public Affairs Specialist, provided escort and tour services to various VIP guests, media, and the American public. Ran and operated the commands SITE TV system and maintained the commands internet web presence. As a System Administrator, provided ADP support to over 3000 command personnel. The go-to administrator for support.

Bachelors Of Science, Information Technology

Studies focused on application development, IT project management, database administration, and system administration and management..

Navy Enlisted Classification (Nec) 2780, Network And Security Vulnerabilities Technician

Recognizes microcomputer operating systems (i.e. MS-DOS, Windows NT, UNIX, and Novell Netware) vulnerabilities and performs corrective.

Navy Enlisted Classification (Nec) 2735, Information Systems Administrator

Provides basic and in-depth levels of instruction in Local Area Networks (LAN) and Metropolitan Area Networks (MAN), with focus on system.