David Anthony Email & Phone Number

Charlotte, North Carolina, United States

Manager on a team of 10 technical support personnel • Provide Coaching and development for 3 team members • Responsible for interviewing and recruiting new team membersResponsible or the PeopleSoft Enterprise Learning Management System (ELM), • Developed, implemented and managed ongoing Data Quality efforts • Provide ongoing user/admin support; including access requests and issue resolution • Track, prioritize and assign application enhancement projects • Advise Administrators of the application on best practicesPrimary technical support contact for Questionmark Perception • Responsible for providing application support, basic server maintenance and point-of-contact for vendor or IT support • Established requirements and conducted User Acceptance Testing for upgrade project to version 4.4 • Technical contact for US side of Global upgrade to Questionmark On Demand (v.5) • Drafted Questionmark Governance Charter for the new Global applicationLiaison between 3rd party, off shored, IT staff teams and the onshore business community • Lead regular calls with IT staff to address ongoing issues and provide process improvement guidance which enhances the level of support receivedSupport of mobile learning initiatives • Provide on sight iPad support for Core Competency Train the Trainer conferenceEvaluate potential tools to be used in the US and Global L&D OrganizationsResponsible for managing support requests for US Service Delivery Centers (SDCs) located in India, China and Japan • Managed efforts to set up content servers in each location and deploy content to each location • Established learner profiles and Learner group security

Responsible for establishing company wide business processes for all aspects of the software development life cycle and creating multiple Project Management templates. Duties include:• Managing the development team responsible for implementing enhancements into production. • Balancing resource allocations to optimize productivity and attain overall objectives • Establishing and communicating responsibilities to the development team • Tracking and monitoring task completion progress to ensure that all tasks are met on schedule and within budget.

Responsible for the development of FIS’s Risk Management system as well as user/customer support. Managed the relationship between FIS and key data vendors for systems development, maintenance issues and business related topics. Duties include:• Responsible for integrating outside data sources into FIS’s check authorization system.• Managed support and development projects for FIS's risk and fraud management systems• Providing training for new users (Internal and External)