David Griffiths Email & Phone Number

Taverham, Gb

London, England, United Kingdom

Key responsibilities:- Oversight of company structure, streamlining resource, establishing a robust leadership team and devolving accountability deeper into the business. - Key focus on information security, Finance, HR and Technical functions.- Establish and promote Agile methodologies, supported by task management systems to improve links between the sponsorships/grants and content delivery, design and web teams. - Refine documentation to improve visibility and move towards improved data protection by design, along with practical compliance through secure file sharing and password management systems.- Establish and promote the use of KPIs within the business, such as content engagement data, through establishing Google Analytics dashboards and standardised meeting agendas.- Support the establishment of partner relationships between MMP and accreditation providers creating new revenue streams.- Manage MMP’s exit from rented offices, moving the company to a more flexible, hybrid working arrangement. - Maintain MMP’s accounting system through regular bookkeeping, generating management accounts, implementing data segmentation (using tracking categories) leading to more granular budgets and forecasts.- Promote employee learning and development initiatives, including Implementation of a personal development budget for all MMP employees to support individuals in their work at MMP and set them up for future success beyond the company.- Manage insurance, legal and ensure compliance with regulations and company policies while maintaining operational effectiveness.

Chelmsford, England, United Kingdom

Independent consultancy working with small businesses particularly around areas of strategy, operations and process development, people management. ISO 9001 implementation and accreditation.

London, United Kingdom

Key responsibilities:- Work across all areas of the business to define and document processes, and look for opportunities to improve operational efficiency - Collaborate with the Directors and management team to prioritise the strategic direction of the business, identifying issues and implementing new initiatives.- Key focus on business development, sales, marketing and client relationship management- Line manage Operations Support, Marketing and Accounting as well as consult on and provide HR support to the rest of the management team.- Facilitate meetings and planning for the management team including quarterly strategy days and objective setting.- Establish and monitor KPIs and other MI and ensure its communication across the business functions..- Collaborate with the Director and Marketing Manager to define our product proposition, commercial models, key messages and marketing campaigns.- Manage the creation, review and continual improvement of company policies, ensuring legal compliance across three regions (UK, France and Spain).- Manage the contracts process to ensure all clients are operating under contract with regular review and with appropriate information security and data protection clauses.- Act as a point of contact for client relationship activity like invoicing, service reviews and onsite visits.- Establish feedback loops with the clients, and internally to ensure we continually improve the delivery of our services.- Analyse and log risks, reporting to the Directors and coordinating mitigation activity with the relevant teams.- With the in-house Accountant, maintain oversight of company budgets, P&L, balance sheet and accounts receivable/payable.- Oversee the administration and ISO accreditation of the quality (ISO 9001) and information security (ISO 27001) management systems.- Coordinate supplier management including regular service reviews for quality and cost control.

Chelmsford, United Kingdom

On leaving my previous role, I was in a position to take some time out with my growing family, to move house, go on holiday and to relax, reflect and evaluate where I wanted to go next.

Chelmsford, United Kingdom

Key responsibilities:- Work side-by-side with the MD to define and drive the company towards its strategic goals. - Act as integrator across all business functions providing project management support, ensuring transparent and inclusive communication and smart working practices.- Be the go-to person for every member of the team and department. This could be as a point of escalation, to resolve issues or to use me as a sounding board to provide insight or context to queries.- Monitor and improve internal operations e.g. team productivity, project management, HR processes.- Research, identify and implement platforms, software or tools to enable the most effective operation of the business.- Lead all staff in their awareness of company values and objectives, promoting “ownership” of the company, a customer-first mindset and instilling a strong, collaborative team dynamic.- Facilitate meetings and planning for the leadership team and departments.- Responsible for legal and compliance from an internal HR perspective as well externally working with agencies such as Ofcom or PSA (Phone-paid Services Authority).- Work with the other Directors to outline a yearly strategy of activity to meet company objectives for that period, refining objectives and activity based on performance through the year.- Develop measurement plans to benchmark current activity, set KPIs and analyse performance against company objectives.- Assist the MD in monitoring company financial activity, ensuring regular reconciliation and auditing tasks were carried out.- Build strong relationships with clients to create a consultative role in managing their account to anticipate opportunities and changes. - Facilities management of the UK office.

Chelmsford, United Kingdom

Operations and team development- Manage business processes to ensure efficiency and encourage sales growth.- Developed new starter training to ensure a consistent level of understanding of the solution and, as a technical service, how best it is communicated to prospective and existing customers.- Ongoing call and email monitoring to maintain levels of service and develop the team.Business development- Creating copy for a variety of media including TTNC’s website, email marketing, print advertising, press releases, internal blogs and guest blogs.- Collaborate in product development.- Interaction with Google Analytics and summarising internal data to track customer and product performance.Account management- Oversee sales, customer service and account management.- Develop relationships with key accounts and wholesale users.- Taking a lead role on enquiries from potential wholesale and corporate customers, through to creating these key accounts and proactively working on their ongoing development.- Developing bespoke quotes and solutions to maximise revenue either through large quantities of number sales, or high call traffic volumes.

Chelmsford, United Kingdom

After redundancy and a year studying, I wrote, recorded and gigged with the band Electralyte (find us on Spotify). I also sessioned with the Salvation Army, facilitating contemporary worship at national and international youth events (such as in Norway). This regularly involved training and development of musicians and bands. I still teach guitar and bass, and you’ll regularly find me playing in church for up to 350 people.

Chelmsford, United Kingdom

I performed a variety of roles while working on this contract for the governmental department, then known as the Training and Development Agency (TDA). The contract was to provide a 90 seat contact centre for the ‘Teaching Information Line’. At first I was an operative on the phone taking up to 1,000 calls a week (during advertising campaign periods) advising callers on routes into teaching. I graduated to managing an inbound team of up to 15 operatives, carrying out performance management and managing resource across the contact centre. In my final role I worked directly with the client, project managing data extract requests to inform email marketing campaigns, development work on the online system for data capture and defining and documenting processes in line with ISO:9001.

Chelmsford, United Kingdom

Chelmsford, United Kingdom

Chelmsford, United Kingdom

Inputting into data management systems for foster care payments.

London, United Kingdom

Advisory sales and stock management.

London, United Kingdom

Thepowermba, Mba, Business Strategy, Entrepreneurship, Marketing, Innovation & Digital Transformation

Professional Certificate In Marketing

Certhe, Theology, Music & Worship

A Levels, English Lit., Music, Physics