David Price Email & Phone Number

Batley, Leeds

Chester, United Kingdom

- Contracted to update the company compliance training from a PowerPoint presentation to an interactive eLearning course- Updated various existing courses into new formats and interactive online learning- Created launch videos for new internal employee systems

Warrington, United Kingdom

- Managed a team of 11 Trainers, Training Designers and Process Knowledge Analysts - Helped to implement 2 teams of content designers in the Philippines and India- Spent time in India upskilling a content development team and engaging with senior business stakeholders- Work closely with other managers within the Training & Engagement team to schedule work.

Warrington, United Kingdom

Warrington, United Kingdom

- Developed interactive eLearning courses on key business projects such as the new TalkTalk Plus TV and Information Security- Designed and built a gamification platform using a point scoring system and leaderboards- Designed training material for key company projects including Fibre Optic broadband, network authentication and the Motorola TR069 platform.

Haydock, Merseyside

Updated and created new training manuals and other training materials for company softwareWriting user requirements documents for company software projectWriting technical specifications documents for company software projectDesigned screen layouts for new version of company software and liaised with developers on designDelivered end user training to teams.

Skelmersdale, Merseyside

• Provided onsite and remote training to end users of the company software
• Developed training guides and manuals
• Hosted monthly training courses for the companies client base
• Delivered sales demonstrations of company software
• Liaised with developers to enhancement the company products
• Drew up specifications for software enhancements

Haydock, Merseyside

• Provided onsite and remote training to end users on the company software
• Developed training guides and system manuals for users and administrators
• Developed interactive training videos for training and sales demo purposes
• Provided on site and remote installations/upgrades of company loan and mortgage management software
• Written technical specifications for client project
• Liaised with internal and external project managers to achieve project goals

Home (HQ - Hammersmith, London)

• Provided training to end users of the company software
• Developed training guides for end users
• Provided on site and remote installations of company property management software across the UK

Ewloe, North Wales

• Developed new training materials including PowerPoint presentations, Adobe Captivate training videos and reference materials in both paper and electronic format for new starters to the company and provided two week.
• Assisted in service desk transition to new service provided which included creating new training documentation and spending time in Amsterdam and Budapest assisting with the transition and training
• Provided onsite and remote training on company policies, processes and support software to 2nd line support engineers across Europe
• Carried out a Training Needs Analysis for the existing IT service desk and the new outsourced service desk

ordinatorSupported nine sales support personnel at different offices throughout the UKPrepared fortnightly and monthly managerial reports on regional performancePrepared presentations (PowerPoint) for managerial and directors meetingsDeveloped a user-friendly Access database to aid efficient processing of dataCreated training documentation and online.

Ewloe, North Wales

• Provided 1st/2nd line IT support for UK based company users regarding in-house software as well as MS Office, Adobe Acrobat Reader, Internet Explorer, SAP, Lotus Notes, Microsoft Exchange and Citrix

Neston, Wirral

• Provided individual and group training sessions for customers and staff on a one to one or group basis on company software
• Provided IT support for customers and staff regarding in-house software
• Travelled throughout UK to demonstrate software and resolve customers issues
• Dealt with phone queries across the UK and countries throughout the world

Advanced Gnvq, Information Technology

Studied Advanced GNVQ in IT where I covered a number of different subjects such as web design, digital graphics, 3D modelling.

Gcse'S Grade A - C, Including English; Maths, It And Business Studies