David Price Email & Phone Number

Batley, Leeds

Chester, United Kingdom

- Contracted to update the company compliance training from a PowerPoint presentation to an interactive eLearning course- Updated various existing courses into new formats and interactive online learning- Created launch videos for new internal employee systems

Warrington, United Kingdom

- Managed a team of 11 Trainers, Training Designers and Process Knowledge Analysts - Helped to implement 2 teams of content designers in the Philippines and India- Spent time in India upskilling a content development team and engaging with senior business stakeholders- Work closely with other managers within the Training & Engagement team to schedule work for the wider team- Work along side outsource partners in India and the Philippines to design and build eLearning content- Conduct 121's with individual team members to keep track of performance, personal development and any other issues that may arise- Work closely with the Training Performance Manager/team to ensure training feedback is received and acted upon- Implemented a new learning management system as project lead and was involved in the proposal, selection and implementation of the new system- Instrumental to implementing a new digital way of learning including designing templates to be used by content designers and replanning new starter induction programmes to follow a new digital stepped learning programme

Warrington, United Kingdom

Warrington, United Kingdom

- Developed interactive eLearning courses on key business projects such as the new TalkTalk Plus TV and Information Security- Designed and built a gamification platform using a point scoring system and leaderboards- Designed training material for key company projects including Fibre Optic broadband, network authentication and the Motorola TR069 platform- Worked closely with project managers and other team members to develop training material- Delivered Train the Trainer sessions both face to face and remotely with offshore sites- Assisted in maintaining and developing the company Learning Management System- Designed and delivered a proposal for a new Learning Management System- Designed and deployed an online survey tool to gather training feedback- Used Adobe Captivate 5, 6 and 7 to design interactive eLearning courses- Designed and delivered a Captivate 5 training course to other team members- Created an eLearning design and gamification workshop for colleagues

Haydock, Merseyside

Updated and created new training manuals and other training materials for company softwareWriting user requirements documents for company software projectWriting technical specifications documents for company software projectDesigned screen layouts for new version of company software and liaised with developers on designDelivered end user training to teams of software testersProvided testing support and configuration of company software

Skelmersdale, Merseyside

• Provided onsite and remote training to end users of the company software• Developed training guides and manuals• Hosted monthly training courses for the companies client base• Delivered sales demonstrations of company software• Liaised with developers to enhancement the company products• Drew up specifications for software enhancements• Remotely managed a team of 3 developers based in Romania to ensure enhancements were delivered on time and to specification• Tested software to ensure new developments were ready for live deployment to the companies client base• Managed client accounts including phone support and onsite visits to provide training and handle issues as well as ensuring monthly support payments are made• Administered 3 web servers including setting up new MS Exchange accounts• Provided internal company IT support as and when required

Haydock, Merseyside

• Provided onsite and remote training to end users on the company software• Developed training guides and system manuals for users and administrators• Developed interactive training videos for training and sales demo purposes• Provided on site and remote installations/upgrades of company loan and mortgage management software• Written technical specifications for client project• Liaised with internal and external project managers to achieve project goals• Developed internal MS Access database system to record and track technical software developments and upgrade deployments• Produced support process flow documents for major clients

Home (Hq - Hammersmith, London)

• Provided training to end users of the company software• Developed training guides for end users• Provided on site and remote installations of company property management software across the UK

Ewloe, North Wales

• Developed new training materials including PowerPoint presentations, Adobe Captivate training videos and reference materials in both paper and electronic format for new starters to the company and provided two week training courses for new colleagues • Assisted in service desk transition to new service provided which included creating new training documentation and spending time in Amsterdam and Budapest assisting with the transition and training• Provided onsite and remote training on company policies, processes and support software to 2nd line support engineers across Europe• Carried out a Training Needs Analysis for the existing IT service desk and the new outsourced service desk

ordinatorSupported nine sales support personnel at different offices throughout the UKPrepared fortnightly and monthly managerial reports on regional performancePrepared presentations (PowerPoint) for managerial and directors meetingsDeveloped a user-friendly Access database to aid efficient processing of dataCreated training documentation and online interactive training presentationsCreated telephone script for users and implemented within organisation

Ewloe, North Wales

• Provided 1st/2nd line IT support for UK based company users regarding in-house software as well as MS Office, Adobe Acrobat Reader, Internet Explorer, SAP, Lotus Notes, Microsoft Exchange and Citrix

Neston, Wirral

• Provided individual and group training sessions for customers and staff on a one to one or group basis on company software• Provided IT support for customers and staff regarding in-house software• Travelled throughout UK to demonstrate software and resolve customers issues• Dealt with phone queries across the UK and countries throughout the world

Advanced Gnvq, Information Technology

Studied Advanced GNVQ in IT where I covered a number of different subjects such as web design, digital graphics, 3D modelling.

Gcse'S Grade A - C, Including English; Maths, It And Business Studies