Gemma Wells Email & Phone Number

Remote

• Project manage major client eLearning solutions, creating tailored solutions and fostering new business connections.
• Act as main point of contact for clients, ensuring seamless communication and satisfaction.
• Utilise social media platforms to promote eLearning services and engage with potential clients.

Warrington, England, United Kingdom

I'm passionate about bringing the excitement of girls' rugby to Warrington! I wear two hats at the club:Media Mastermind: I manage all our social media channels (Facebook, Instagram, X and LinkedIn) for every team, crafting engaging content, and keeping our community informed through newsletters and communications. I'm also the voice behind the club.

The impact of my role is to build an online presence for the company, creating social proof and credibility for clients who are looking to work with the business. The communication and branding I create are engaging, thought-provoking, and aligned with the company’s mission. My role also has the experience of the learners at the core of it. I lead the.

During my time as Chair, I have utilised project management skills alongside team management. I have supported our marketing strategy, event planning, and online webinar hosting.

Manchester, United Kingdom

The eLearning Network (eLN) is a not-for-profit, Community Interest Company run by the elearning community for the learning community. The eLN is the number one source for guidance on best practice and future trends in technology-based learning and development at work, with hundreds of members in the UK and beyond.

Was responsible for LMMS< compliance learning creation and management, liaising with our umbrella company L&D team, stakeholder management and induction material design.

Manchester, Greater Manchester, United Kingdom

Responsible for supporting the design and delivery of instructional and developmental training programmes across the business. Helped shape scripts and design and build online learning using Articulate storyline 360. Responsible for the design, update and build of high quality, engaging and learner-friendly online learning modules that covered regulatory.

Warrington, United Kingdom

Responsible for identifying training needs, defining and agreeing on requirements with key stakeholders, developed materials and managed their delivery through to implementation. l identified the most appropriate medium for training through robust analysis of business requirements, being able to translate these into creative and effective training modules..

Warrington, United Kingdom

• I was the relationship manager and internal training manager for the client, establishing training needs and ensuring that these were met throughout the material. Responsible for the design and delivery of the E.ON.
• Training Evaluation and Learner Feedback
• NPS Scores for Trainers
• Knowledge Check Results V’s Targets (set by Client)
• Scheduling & Booking all training resources, which covered trainers’ leave, absence and available rooms.
• Stakeholder Reports for Training Expectations and SLA’s which showed when agents would complete training and be included in headcounts. It was also used to plan for training resources

Warrington, United Kingdom

• Facilitation of Customer Care and Small Business induction groups for Vodafone, and inductions and sales through service material for E-on. This included designing and developing training content. I was responsible for.
• Knowledge check results averages
• Attendance reporting
• “Soft Go Live” scheduling for advisors who were completing training.Key Achievements
• Writing the award winning LAW piece.
• Creating a schedule for the “soft Go Live” when we had more than 1 group running, this way we didn’t have too many new agents out on the floor and SLA’s were still achieved.

Warrington, United Kingdom

• Responsible for the management of a team of 12 customer service professionals within a high value customer base call centre. My role consisted of managing the teams KPI’s on a daily, weekly and monthly basis, one to.
• Consistently being top of the call centre on team KPI’s from the use of a daily tracker to monitor after call work and completed sales. Used a “bingo” sheet to incentivise exceeding targets.
• Created a document to monitor Leakage within the team, this included gestures of goodwill, handset discounting and credits.
• Becoming a key member of the recruitment process for the business and taking part in jobs fairs.

A Level, Psychology, C

Gcse'S; Science, English, French, Drama, German, History, Mathematics, Religious Studies; Design And Technology