Responsible for the end-to-end delivery of multiple customer success integration initiative programmes, supporting the rapid acquisition integration across all divisions and functions.

Part of the Senior Leadership Team, reporting to the HCM Professional Services Director. Leading on both client engagements and internal initiatives within the professional services division focusing on improving service delivery and customer success. Responsible for:• Working with the Senior Leadership Team to continuously improve project delivery and success through project monitoring and reporting, resourcing of projects (right skills, right place, right time) whilst ensuring revenue targets are met.• Programme and workstream lead for an internal multiple workstream programme to improve professional services & sales engagement, introduce a centralised resource booking team, introduce a centralised configuration team and improve implementation procedures/processes and core system development.• Design and successful rollout of 3 implementation methodologies for the delivery of HR and Payroll projects, including sales, client and internal documentation, tasks & responsibilities matrices and execution of full change programme.• Working closely with the Sales team in a pre-contract capacity, meeting and providing advice to prospective clients on best practice project delivery and implementation options. • Transition of projects from sales into professional services through risk assessment, resource and project planning.• Creation and implementation of a service delivery sales estimator and pre-contract resource planning tool based on best practice project delivery.• Introduction and management of a ‘Hypercare’ programme, including a Rapid Action Team focusing on putting robust action plans in place for projects with a Red R/A/G status.• Client escalation management.• Active project management and sponsorship of a limited number of HCM implementation projects.• Training and mentoring of Project Managers and Solution Design Managers.• Working with the Senior Leadership team to ensure the continuous development of all employees within the HCM division.

Responsible for the full project lifecycle management of HR and/or Payroll software implementations and upgrades across multiple clients. Working with the Head of Consultancy to implement a new implementation methodology for SelectHR and introduce the standardisation of consultancy and training delivery. Responsibilities included:• Project initiation including identifying and managing project scope, timing, phases and managing client expectations.• Production and management of project control documentation and processes, including Project Initiation Documents (PID), design specifications, change control, actions/issues logs project closure reports etc.• Production of project plans and scheduling/management of multiple project resources.• Facilitating requirements gathering workshops, design specification walkthroughs, configuration presentations and go/no-go meetings. Delivery of user acceptance testing workshops.• Budget control.• Management of project risks and issues.• Regular project review meetings and project status reporting (both client based reporting and internal reporting), including weekly project status/budget reports, RAG status etc.• Successful introduction of a new implementation methodology for SelectHR, including the initial presentations and promotion of the new methodology to the Professional Services division, Sales and Account Management.• Ongoing definition and refinement of the SelectHR implementation methodology.• Successful introduction of a standardised training program and development of classroom style training delivery.• Working with a team to design and implement new sales handover template documentation to improve the internal handover of projects from Sales to Professional Services.

Responsible for working with a broad range of clients in a client based role to implement SelectHR. Working with the Head of Consultancy to redesign and document the implementation methodology for SelectHR and introduce the standardisation of consultancy and training delivery. Responsibilities included:• Project Management of new client installations• Working with Access Project Managers to define the scope and planning of new client installations and client upgrades.• Delivery of full project lifecycle consultancy/training to clients, including:o End user training on the vanilla SelectHR product suite (CoreHR, Absence Management, rEcruit, Recruitment, Training & Development, Talent Management, Health & Safety, Reporting).o Analyse client requirements for the implementation of the out of the box solution and configuration requirements for customised solutions. Including analysis of existing processes.o Production of Design Specifications.o Delivery of data mapping workshops in preparation for data conversion.o Configuration and unit testing (system security, user interface design, workflows, notifications, batch jobs, reports etc.).o Presentation and end user training on the configured solution.o User acceptance testing issue resolution and support.o Go-live Support.• Redesign and document the SelectHR implementation methodology, including:o Analysis of current implementation practices and identifying areas for improvement.o Defining a best practice approach for implementing SelectHR incorporating the Access Groups standard implementation methodology (AIM). This included ensuring the best practice approach was flexible enough to fit with different client implementation and project management methodologies.o Creation of agenda’s to ensure standardised consultancy delivery.o Creation of template Design Specification documents.o Design training courses for the vanilla product including writing training manuals and exercise materials.

Based in Dublin, Kerryconnect is a multiple work-stream project to deploy Phase 1 of the Kerry SAP Global template solution into 30 GB sites with approximately 8000 employees. Phase 1 HCM scope includes OM, PA, PY and TM, Employee & Manager Self Service, multiple interfaces, workflows and online forms. Responsibilities include:• Agree and manage scope for the localisations specific to GB outside of the standard SAP solution and Global template.• Produce and manage project plans, status reports, progress trackers and RAIDs in line with Accenture project methodology.• Manage and coordinate core team and wider site based project resources and Subject Matter Experts.• Analyse and design specific GB requirements. Identify gaps and advise the business on areas for standardisation.• Management of testing, including scope, planning, preparing test scenarios and scripts, co-ordinating test phases and facilitating User Acceptance Testing.• Conduct peer/quality reviews of Business Process Designs and Design Specifications.• Provide progress reports and presentations for senior stakeholders, HR Business Partners and the wider HR community.• Business readiness – provide advice on change impacts and new business processes.• Subject Matter Expert – Provide advice on the on-going legacy system deployments in the UK (ResourceLink and Kronos) and to the Kronos deployment team in America.

Based in Dublin working as part of the SAP HCM deployment workstream to deploy the SAP HCM solution into 6 pilot sites (Germany and Northern Ireland) totalling 900 employees. Responsibilities include:• Data conversion. Including extracting data from existing legacy HR systems, data enrichment and validation using Excel and upload into SAP using Accenture and standard SAP conversion tools. • Working with senior stakeholders to agree and create an Organisational Structure for SAP.• Analysis of site specific design requirements, e.g. pay structures, contracts.• Provide site support for HR, managers and employees during go-live including training and familiarisation of both system and processes.• Subject Matter Expert – Kerry Foods and Ingredients legacy systems and HR processes, including design of interfaces to legacy systems.

Responsible for the full lifecycle programme management for the deployment of ResourceLink integrated HR & Payroll system to Kerry Foods and Ingredients in the UK, 23 sites with approximately 8000 employees. Also responsible for the project design and deployment of the Kronos T&A system and the Efficient 5 door access system to the Kerry Foods business in the UK, 15 sites with approximately 5000 employees. Responsibilities included:• Full end to end design of the Kronos (T&A) & Efficient 5 door access project, including scope, standard template design for processes and hardware, localisation analysis, testing and training plans together with a deployment and support program.• Work with the businesses and individual sites to agree project deployment priorities and scope. The scope of the ResourceLink implementation included moving payroll processing from sites to a central payroll processing department.• Produce and manage project plans, status reports, Risks and Issues using a PRINCE2 based project methodology.• Conduct workshops for the analysis of individual site requirements and write design specifications. Identify gaps and best practice solutions.• Management of testing, including scope, planning, preparing test scenarios and facilitating User Acceptance Testing. Co-ordinating parallel runs.• Data conversion. Including designing conversion templates, data extraction and enrichment.• Creation of standard and site based payroll procedures manuals.• Provide deployment support for HR and managers during go-live including training and familiarisation of both system and processes.

Responsible for the implementation of the ResourceLink integrated HR & Payroll system into Kerry Foods. The scope of the project included moving payroll processing from sites to a central payroll processing department. Responsibilities included:• Conduct workshops for the analysis of individual site requirements and write design specifications. Identify gaps and best practice solutions.• Data conversion. Including designing conversion templates, data extraction and enrichment.• Creation of standard and site based payroll procedures manuals.• Facilitate parallel runs and testing.• Provide deployment support for HR and managers during go-live including training and familiarisation of both system and processes.

Responsible for the implementation of Managed services for mainly Irish clients. Full end to end implementation, including:• Produce and manage project plans. Allocation and management of both internal and external resources. • Requirements analysis and writing design specifications for a bespoke payroll system (including imports, GL extracts and reports).• Creating conversion templates and payroll input templates.• User acceptance testing.• Knowledge transfer and creating procedures manuals for clients and internal payroll administrators.

Client based role consulting and training on the KCS Software package.

Responsible for the implementation of a Managed Payroll Service into multiple clients.