David Sena Email & Phone Number

Greater Boston Area

Woburn, Ma, United States

-First point of contact for new and existing clients. -Qualified new clients for solar PV system installations for homes and businesses.-Provided insight as to whether a solar installation would be a financially advantageous investment.-Educated and advised home and commercial property owners on the basics and technical aspects of solar energy.-Ensured that clients thoroughly understood what their individual financial situation would look like if they went with solar, which in turn, enabled them to make their own decisions confidently, as to whether or not solar panels were the right step.-Drafted proposals which included overviews of The solar system cost, pay purchase/ lease agreements and the calculated savings after State and Federal incentives were given to them.

Massachusetts

• Customized and conducted new hire training: Emphasizing the importance of consistent customer service standards.• Developed a high percentage of client leads, in which have become newly existing clients or top potential clients.• Provided both technical services and pristine “White Glove” customer service to existing and new clients of Apricus Solar.• Coordinated client property site visits at the homes and business establishments of new clientele.• Provided key selling points as to why our clients receive greater benefit from our product and services over competitors.• Conducted product knowledge training sessions for our contracted installers.• Scheduled conference and face-to-face meetings here in the U.S. for my CEO when making business trips from China.• Worked directly with the (DOER) Department of Energy Resources, the (MASSCEC) MA Clean Energy Center and with the representatives for the White House (Kate Brandt) in the (DOE) Department of Energy.• My role as my own leader has allowed me to excel in fast and effective decision making for the company.

Chelmsford, Massachusetts

• Developed a strong relationship with high-end clientele as an American Express Concierge for Platinum Cardholders.• Provided “White Glove Service” to cardholder by reserving exclusive concert, Broadway tickets & dining reservations.• Met a monthly goal, completed tasks in a timely fashion and trained new hires to perform with the same high standards.• Excelled in my already existing high set customer service standards and created relationships with clients based on trust.• Mastered programs such as excel, word, Photoshop, Keynote and multiple (CRM’s) Customer Relationship Managers.

Boston Logan International Airport, Boston, Ma

• Ensured guests a safe and positive experience, escorting them from terminal to aircraft.• Supplied efficient communication and operation procedures to and from Air Traffic Controllers.• Configured spreadsheets for arrivals/departures, aircraft weight/ balance, cancellations/ delays and scheduled aircraft maintenance.• Performed security checks on the aircrafts before and after each arrival and departure.• Designated teams of staff – Each Specializing in individual areas - executing daily operations Efficiently and Effectively.

Greater Boston Area

• Greeted, served and accommodated guests with “White Glove” customer service.• Provided professional suggestions in assisting guests with food and drink pairing.• Adapted to an extensive and constantly changing food and drink menu by Chef Brian Poe.• Gave a unique experience to remember for each and every guest that I would assist.• Learned and implemented the proper etiquette for serving a diner table.

San Diego, Ca

• Remained focused under the midst of pressure in constantly changing and extremely fast-paced environments.• Ensured that our arriving and departing guests were Always greeted genuinely, with Top of the line standards.• Managed a large “Rock & Roll Hall of Fame” inventory of guitars and amplification systems. • Adapted to wide ranges of different individual personalities, cultures and languages on a day in/day out basis.

Developed tools to correctly process and document completed and uncompleted work for others to easily locate, modify, and build upon.Managed to bring down and keep shrink goals lower than the previous annual average for companies such as Apple, Sony, Toshiba, and Cannon.Managed inventory, processed online order pick-ups, and kept an organized consolidated back stock and receiving/shipment area.I have gained a better sense for the 3 main sources of theft (internal, external and paper work) and how to prevent them from reoccurring.Microsoft Excel and PowerPoint.

An auto glass company in which I held the responsibilities of:Scheduling appointments for auto glass windshield replacements, repairs, and following up with insurance companies to configure payment options. Keeping a controlled environment while high call volumes and rapid paced business negotiations were constantly taking place.