Dave Rosenblatt Email & Phone Number

Baltimore, Maryland Area

Responsible for 24x7 production support of end-user applications for all Call Center users across TFS, including external suppliers. User audience is over 5,000 total end-users. Assisted in moving IT Department from ITIL practices to SAFe/DevOps methodologies. Responsible for stabilizing all Customer Service Center (CSC) applications throughout TFS..

Greater Philadelphia Area

Jointly responsible for replacing SunGard’s entire PBX with Avaya SIP and H.323 architecture. Responsible for asset management of all SunGard’s Avaya infrastructure, consisting of numerous servers and 10,000+ phones. Jointly responsible for deployment and administration of new phones. Responsible for all failover testing of entire new Avaya infrastructure.

Springfield, PA

Managed entire IT Department, all staff development, all aspects of Company hardware and software assets, and all Technology solutions for the company. Directed all technology operations, system monitoring to ensure uptime, application development, strategy, IT policies and procedures, purchasing and asset management.Managed department budget, capacity.

Wilmington, DE

Managed entire IT Department, all staff development, all Company hardware and software assets, and all Technology solutions. Managed all aspects of Information Security. Managed all technology operations, system monitoring to ensure uptime, application development, strategy, IT policies and procedures, purchasing and asset management. Managed department.

Claymont, DE

Managed configuration, management and administration of entire Avaya phone system. Implemented two new voice PRI circuits, reducing call blockage by 15%. Managed all power-related and telecommunication-related activities, infrastructure, vendors, billing and projects for the Bank. Upgraded LAN/WAN infrastructure.Managed all handheld-related technology for.

Wilmington, DE

Designed, managed and deployed 200+ user Call Center infrastructure. Responsible for all aspects of call center technology including Lucent switch, Cisco call routing technology, Mosaix Outbound Dialing solution, Periphonics Customer Service VRU and TCS Workforce Management tool.Managed business and vendor relationships and business priorities with Senior.

Newark, DE

Responsible for designing and implementing reusable Telephony and Workflow architecture. Assisted in bank-wide VRU replacement assessment. Designed complete Telephony architecture and migration plan. Performed workflow technology assessment, determining business and technology impacts.Managed software development life cycle for middleware-based telephony.

Wilmington, DE

Managed software development life cycle for all Call-Center related Customer Service systems. Generated and implemented business process model for software development group. Developed GUI and helped create workflow engine in First Assist. Upgraded 1,000+ machines to new hardware, software and operating systems.Optimized application resulting in a.

Wilmington, DE

Developed application, and an expert system chargeback engine for IWS. Handled and supported several bank acquisitions and conversions. Helped design training program on CUA standards for GUI front-end. Installed and maintained version control software.Developed several REXX utilities to automate distribution of IWS. Responsible for end-user application.