David Austin Roman Email & Phone Number

Greeneville, Tennessee, Us

• Managing the scope of operations for an LTL terminal that handles 6 million pounds of freight weekly between unloading, loading, tendering, and recovering processes.• Ensure communication is synchronized with corporate quality teams as well ensuring proper communication on a terminal level to ensure daily processes are executed correctly.• Maintain employee schedules, making changes where needed to ensure an appropriately staffed shift to ensure benchmarks and KPIs are met.• Responsible for the planning process and coordination of all employees’ hours on shift, based on the amount of tonnage that will be handled that business day.• Manage billing of 2 major accounts to ensure daily revenue goals are being met to satisfy metrics determined by revenue and production

Greeneville, Tennessee, Us

• Manage the unloading and loading process of an average of 40 trailers per shift, ensuring trailers are loaded to full capacity, and unloaded in a manner that ensures freight is not damaged.• Reduced the number of late closures of tractor trailer loads on average of 30% by improving communication processes and streamlining of loading process.• Maintain employee relations by streamlining decisions to be made on what freight is to be loaded and unloaded based on when freight is due to be serviced.• Responsible for the planning process and coordination of all employees’ hours on shift, based on the amount of tonnage that will be handled that night.• Improved the process of reporting the statistics of inbound and outbound trailer loads to simplify the data for an easier understanding as well as a more accurate representation of the data.

Greeneville, Tennessee, Us

• Responsible for the arrival and close out process of all trailer loads arriving and departing on shift with a reduction in the process times by 20 %.• Responsible to ensure all departing loads are accompanied with all proper documentation and paperwork with a concentration of Hazmat freight.• Manage all customer interactions to ensure all customer inquires are resolved in a timely manner.

Dublin, Ca, Us

Involved in setting up and preparing the stockroom for the reception of products at the beginning of every shift.Responsible for the receiving and processing of the daily shipment of all incoming products.Responsible for the stocking process of all home products including securing merchandise based on level of security required.Staged merchandise between receiving, storage and sales areas to accurately transfer items.Consistently stocked merchandise in 10 minutes when 15 minutes was the targeted goal.

Midvale, Utah, Us

Assisted customers based on currently available product, promotional and policy information.Answered telephones and gave information to callers, took messages, or transferred calls to appropriate places.Operated company point of sale, inventory, and sales systems in order to ensure a superior customer experience.Consistently obtained a high number of beyond orders, as well as beyond plus program memberships which resulted in creating recurring and loyal customersAssisted in the creation of key promotional fixtures.

Brooklyn, New York, Us

Collected and input check data into database.Input client information into spreadsheets and company databases to provide leaders with quick access to essential client data.Verified information in computer systems to check for updated data and accuracy.

Indianapolis, Indiana, Us

Sales Associate who worked the sales floor and operated the cashier.

Bachelor Of Science In Business Administration, Integrated Business

Associate Of Arts - Aa, Business Administration And Management, General