David Barros Gomes Email & Phone Number

Dublin, County Dublin, Ireland

✔️ Annotate data accurately and consistently, and in accordance with predefined annotation guideline.✔️ Evaluate the quality of existing data resources, as well as the output of machine learning classifiers and internal tools.✔️ Develop, implement, and maintain guidelines and procedures for consistent, high-quality classification and content creation and organization.✔️ Perform basic research as needed to annotate accurately.✔️ Provide feedback on the annotation tasks and contribute to the continuous improvement of the data annotation process.✔️ Provide insights regarding observed patterns in the annotated data. ✔️ Research new entity categories and best practices for organizing them. Successes / Achievements✔️ Entrusted with the responsibility of being the POC of the project, passing on important details and information to the team members, facilitating streamlined communication while fostering strong relationships within the team while keeping my knowledge in the guidelines fresh and on point.

Dublin, County Dublin, Ireland

✔️Apply keen communication, customer service and interpersonal skills to deliver exceptional service standards and impeccable interactions. ✔️Process phonecalls, emails, IT systems, CCTV, alarms and access control systems.✔️Accurately record relevant information for inclusion in weekly/monthly reports as required.✔️Collaborate with leadership and cross functional colleagues to ensure seamless operations and spearhead cohesive approaches. ✔️Audit, compliance and liaise with the Operations Manager regarding audit requirements.

Dublin, County Dublin, Ireland

✔️Ensured the timely distribution of accurate agent schedules.✔️Input intraday corrections and exceptions into systems for agent time off and absences.✔️Monitored inbound volume for unusual activity to ensure staffing needs aligned with business requirements. ✔️Initiated and coordinated trouble tickets and escalated issues as required.✔️Prepared pertinent daily, weekly and monthly reports pertaining to performance goals.✔️Monitored and resolved agent availability concerns via face-to-face communications, phones, and messaging applications with agent(s) and command centres.✔️Monitored real-time operational metrics and data streams to ensure adherence to established targets and service level agreements.✔️Analyzed real-time data to identify trends, patterns, and anomalies that could impact operational efficiency or customer experience.✔️Collaborated closely with various departments to provide timely updates and recommendations based on real-time insights.✔️Identified potential issues or bottlenecks and work with relevant teams to implement corrective actions in real-time.✔️Communicated critical information and alerts to relevant stakeholders, including management, using established communication channels and protocols.

Dublin, County Dublin, Ireland

✔️Ensured the thorough review of user-generated content, including text, images, videos, and other forms of media, to ensure compliance with established guidelines and policies.✔️Enforced community guidelines and content policies consistently and fairly, taking appropriate actions such as content removal, warnings, or account suspensions when necessary.✔️Identified and evaluated potentially sensitive, offensive, or harmful content to make informed moderation decisions.✔️Collaborated with the moderation team and leadership to ensure compliance with content guidelines and policies.✔️Maintained detailed records of moderation activities, including flagged content for auditing and reporting purposes.

Dublin, Ireland

Companies: Bidvest Noonan, MCR Group, Starbucks & Noel Recruitment Group✔️Period of time dedicated to linguistic development and cultural immersion. In conjunction with language studies, I held a series of part time roles in reputable companies such as Noonan Services, MCR Group & Starbucks.

Dublin, Ireland

Casual Role - As per business requirements✔️Liaised with customers and applied effective communication and agile problem solving to streamline processes.✔️Conducted administrative services such as preparing correspondence, processing orders in the post office, ordering of materials, among other ad hoc duties.✔️Provided pertinent customer service such as assisting with banking requirements and providing information related to online banking. ✔️Collaborated with cross functional colleagues and leadership to drive service standards.

Sao Paulo

✔️Managed inbound sales inquiries and consistently sought opportunities for business development.✔️Demonstrated exceptional skills using CRM and Cognos (IBM Cognos Analytics).✔️Contacted prospective customers and discussed requirements; offered solutions and suggestions. ✔️Managed the schedule and calendar for appointments amounting to 40 Broker's visits. ✔️Processed a high volume of inquiries for insurance and processed new business quotations. ✔️Leveraged exceptional skills in customer relationship management; forged strong business relationships with existing and new customers; advised and resolved queries in relation to warranty claims or sales.✔️Harnessed a natural flair for leadership and mentoring; training colleagues regarding MAPFRE products and processes. ✔️Assisted clients with risk management solutions, especially where results or trends were unsatisfactory for insurers.

São Paulo E Região, Brasil

Ba(Hons)Business Studies Course, Business / Marketing

Modules: Business Project, Business Strategy, Innovation & Change Management, Brand Management, International Marketing, Services Marketing

Master'S Degree, Marketing And Sales Management

Uncertified Modules: Brands, Products & Services, Marketing Channels, Management & Commercial Negotiation (sales), Customer Behaviour &.

Bachelor'S Degree, Insurance Management