Luiz Felippe Lima Email & Phone Number

County Dublin, Ireland

• Focus on ads transparency, user and advertiser experiences, balanced enforcement actions on advertised content inside the Business Integrity team of a major Social Media company.• Ensure a trustable and safe connection between people and business on the platform.• Operating directly with protocols and key workflows for users and advertisers.• Moderating monetized content advertisement and handling risks proactively and reactively.* Delivering reverse shadowing sessions to new hires* Awarded Best Performer of April 2023 *

Dublin, County Dublin, Ireland

* Interacted with multiple cross-functional teams globally to investigate, resolve and respond to high-priority matters that include Civil and Extra Judicial types of litigations in order to mitigate high financial and reputational risks in a short deadline.* Acting on the two biggest social media platforms available nowadays.* Remaining up-to-date on key workflow changes, operational guidelines and policy updates to carry out legal compliance in the platform and enforcement standards.* Effectively used advanced data analytical Investigative techniques and reviewing, documenting, tracking legal requests.• Skills: Safety Specialist Investigation • Legal Analysis • Time Management • Critical Thinking • IT troubleshooting

County Dublin, Ireland

• Completing food deliveries in a timely and professional manner, ensuring customers receive a positive experience.

Dublin, County Dublin, Ireland

• Participated in all production processes from preparing the ingredients mix through to quality control, machinery operation, and packing line, ensuring the highest standards at all times.• Responsible for cleaning the machinery in alignment with health and safety standards and regulations.

Ashbourne, County Meath, Ireland

• Cleaned all the lines of the factory during the changeover of flavours, ensuring the highest quality according to standards and regulations. • Employed strong quality control practices and attention to detail in all processes and duties following health and safety regulations. • Provided training and shadowing to new staff on the processes and practices.

Dublin, County Dublin, Ireland

• Responsible for preparing food to ensure a positive customer experience.• Maintained the stock organised and the kitchen and equipment cleaned and sanitized following the company standards and procedures.• Promoted from Kitchen Porter to Waiter, Cashier and Chef Assistant due to excellent performance, always serving customers and promoting a high level of service and experience.

São Paulo, Brazil

• Acted as a key point of contact between stakeholders in complex vehicle auction processes, using market specific knowledge and insights to improve the quality of service. • Ensured all vehicle documents going for auction were correct through content analysis with a high level of accuracy and attention to detail.• Liaised with insurance and credit companies by phone and email to align documentation, clarify and resolve any queries, and assist during and after the auction process.• Responsible for sending all documentation to customers to meet operational and quality standards, maintaining a clear and regular communication by phone and email during the overall process aiming at providing an excellent customer experience. • Gathered, analysed, and maintained data records on Excel to improve the overall customer experience. • Demonstrated strong resilience and the ability to operate in a pressured and fast paced environment.

São Paulo, Brazil

• Performed a wide range of administrative duties in the sales department, ensuring excellent attention to detail.• Analysed the content of contracts and other documents to ensure excellent spelling, grammar, and accuracy of information using market specific knowledge to meet quality standards.• Checked the financial history of clients to guarantee authenticity of information.• Processed sales orders into the system and managed contracts spreadsheets with a high level of accuracy.• Prepared documents for registration of new customers, monitoring and scheduling delivery of medicines, and also organising and archiving documents of the department.• Answered external customers by phone and email to clarify and inform about the issuance and conference of orders, resolving any other queries as necessary.