Duties and ResponsibilitiesHandle high volume inbound & outbound calls, emails and web-chats in an effective and efficient manner.Successfully convert inbound calls to customers of our clientProactively build a pipeline and complete the relevant outbound calls to secure the sale and identity potential future salesHandle customer issues and complaints in a manner that is empathetic, sensitive and confident.Deliver consistent performance through adherence to the appropriate processes.Effectively analyse moderately complex information and /or unusual situations using a variety of techniques. Work within a team to meet and exceed individual/team performance targets including SLA’sDemonstrate initiative whilst operating within a team and set high standards of professionalism in all business dealingsAnalyse, evaluate and complete work in accordance with agreed standards and limitsLiaise with other departments as necessaryCarry out any other tasks or responsibilities as required in the role

Guiding local businesses across Ireland in growing and reaching their Goals faster.

· Conduct consultation meetings with potential clients and provide them with custom solutions within their individual budget and set of requirements. · Development of new contracts and leading negotiations.· Completion of project coordination within the given timeline. · Providing site clearance for workers and materials for smooth progression of the project. · Coordinating with site supervisors and workers regarding the project status. · Improving the overall customer relationship, delivering reliable administrative support and customer service.· Negotiations with clients and vendors regarding the products and supply of materials. · Preparing documentation and notes for all client meeting summarizing any additional actions required, including follow-up calls.· Sales activity planning, including reviewing existing customer files to identify sales opportunities.· Follow up of pending payments and submission of invoices. · Develop and maintain daily reports, business plan, and manage customer database. · Managing a Sales Team of 10 and organizing workshops on team building as well as conferences to plan new strategies.· Handled the responsibilities of reporting, setting up individual targets, joint calls, cold calls, site visits, and other responsibilities as instructed by higher management.

· Creating marketing plans to improve the growth of the company. Implementation of utilizing a popular online booking platform yielding in a 40% sales growth compared to the previous FY. · Using social media marketing and network community marketing to create awareness about Facility Management and Mechanized Cleaning.· Develop and maintain daily reports, business plans and manage the customer database. · Broaden social networking to benefit the organization by creating post and exciting campaigns. E.g., by having an early bird advantage by offering discounts or complementary upholstery cleaning.· Establish and expand sales opportunities by creating referral programs, demonstrations, and Corporate Social Responsibility activities. Implementation of packages for customers to create a module that helps in having recurring business and gaining a positive word of mouth.· Closely collaborating with the operation team to execute projects smoothly.· Site visit, discussion, and negotiation with the client while understanding the site requirements and providing a cost-effective solution

· Creating shopping reward point benefits for loyal customers, tracking the average purchases, and rewarding customers on birthdays or anniversaries.· Handling general promotional activities for new products and offers.

· Introducing clients to Forex Managed Account Program and Automated Currency Trading offers.· Ensuring that the planned sales goals are reached. · Preparing DSR, planning, and strategizing to raise awareness of Managed Account Forex Trading. · Handle client queries and rectification for Forex Trading.· Meet potential clients and referrals while providing them with knowledge about trading offers. · Handling handovers, coordinating with the team, and follow up on processing required documents.

· Taking operational and administrative charge of cooperate and commercial. · Managing the complete process of an event including planning stage, sponsorship handling, running the actual event itself, and the post-event evaluation.

· Working with a database of idle Insurance Consultants and creating a plan to reactivate them.· Introducing new insurance agents to the organization and providing them with training to get certified as an Insurance Consultant in India under their agency code.· Creating awareness of insurance products, advertising secondary provisional income for working professionals, and managing roadside marketing campaigns.

· Conducting general administrative tasks, managing stock, billing, and packing of watches.· Handling marking activities such as providing birthday congratulations with discounts, keeping customers updated on the latest products, and conduct up- as well as cross-selling.· Meeting with managers in the organization to plan strategically.