David Bean Email & Phone Number

Smethwick, England, United Kingdom

Hinckley, Uk

Now:Currently I am working on small projects, quality control, and finalising the handover of Infor LN and Infor OS technical support to the global IT Service Desks.One project is performing a licensing liability assessment. I expect within approximately a six week period to have identified approximately £400K of avoidable liabilities. Feb 2016 - Dec 2019I have been the primary technical resource for implementation of the Infor LN ERP product suite. Working globally with a large team of in-house and third party project managers, functional consultants, testers etc, I have led the technical implementation aspects of the system. In Feb 2016, I created the technical budget (£1.4M), assessing the cloud model, infrastructure requirements, design and test environment costings. The model chosen was a private cloud, on a greenfield VMWare cluster, all new modern networking and best practice design patterns. By June 2016, not only was the new cluster delivered, but the virtual servers were running the ERP and supporting systems to allow initial design to commence. Over the next six months the model design was retrofitted to new and existing production systems in the UK and Thailand, where I visited to support the on-site team. For the next two years, I maintained all technical aspects of the ERP and supporting applications, including the build of further environments. As part of the role, I provided training and detailed documentation to support and infrastructure teams in both the UK and Thailand and technical support to expert functional consultants. I also performed configuration and (technical) change management roles.The system went live successfully in August 2019, where I played a significant role in the cutover process. Following the go-live, I have considered it a success where the teams I have trained have been able resolve issues independently.Prior to 2016 I was primarily delivering technical infrastructure projects from concept to implementation.

Oakham, Rutland

In this role I was accountable for the IT Infrastructure, Security and Service provision. This role posed a number of new challenges, as reliability was significantly different to the service level that should be expected when I started. Most of my role was coaching and performance managing the support team, including Service Desk Manager, along with hands on implementation of infrastructure improvements. My first six months in the role was bringing the network and telephony uptime from less than 90% to over 99%. My main lesson learnt from this: don't use Dell switches; they don't do what they say on the tin!Significant SLA improvements for Support were met within my first year, such as a doubling of call volume for all technicians, as the business gained back confidence in the IT team. Infrastructure improvements included: - Redesign of the storage network to meet the required IOPS - Full network redesign, implementing VLANs, QoS, L3 routing, 10Gb capable fibre implementation. - Systems changes to support migration from GCSx to PSN network, critical to providing health and social care services.

Beeston, Nottingham

Managing a team of 8-10 staff, supporting over 800 desktops, centrally managed servers, networking and a vast array of diverse business systems, across 11 sites.This role encompassed all IT operational tasks, plus a significant amount of systems implementation, while the mainframe was being replaced. Almost all systems from Payroll, Financial ERP, Benefits, Council Tax, Housing, Credit card processing, Elections and Telephony were replaced with modern technology and I was the primary technical contact for each of them. I took the Council on its first steps into a private cloud implementation (2006), from initial scope through business case, budgeting into implementation. I championed ITIL implementation, improving reported SLAs and customer experiences, particularly for mid-tier management.I was also responsible for technical security, delivering GCSx Confidential level compliance and governance in a limited time, on budget. Working closely with other councils, shared services were delivered cost effectively by sharing risk and costs. An example being a shared DR service with an outsourced service provider, tested annually, for a fraction of the price of what could be achieved as a single authority. I enjoyed working at Broxtowe!

Arnold, Nottingham

Helpdesk Support. Over 400 PC installations. Diagnostics and repair of PC, server and network issues.

Bsc (Hons), Computer Science

Activities and Societies: Sailing Club

Postgraduate Project Management