I have joined the team at AxiomIT. We are a leading Microsoft Gold Partner, rolling out productivity and security solutions powered by Microsoft 365

Providing IT Consulting & Project Management services to the Small and Medium business markets. I am also providing Managed IT Services, Internet and VOIP to my clients.

I am responsible for leading the Technical Team at Summit. I'm regularly working with the leading server, virtualisation, network and cloud technologies and Office 365. I have daily involvement with VMWare, Microsoft, Cisco, Dell, Cisco and other top tier vendors to deliver the most efficient and price competitive solutions to help our customers succeed. I'm in charge of our Help Desk and customer service performance. If a customer is not happy, they can always speak to me to sort it out. I regularly visit our customers not just to help keep their technology in peak condition, but also speak with the business decision makers to understand their goals and concerns. I also enjoy speaking with all the team members to understand what we can do to help make their lives easier and more productive.I'm also here to help drive our efforts in VOIP, networks, mobility and many other areas. Summit is constantly expanding our service offerings available to our customers.

Working as a sole trader providing Technical Support services to the Small Business market in Melbourne. This developed into a focus on the Legal industry, but with clients from a wider range of businesses. Provided support and guidance to my customers in their battle to succeed. Areas of expertise included Windows servers, desktops, networks, internet, Legal practise management systems. Responsibilities- New Business Development- Cultivate relationships with business owners and decisions makers- Budgeting- Bookkeeping and customer billing, credit management- Monitoring Company Financial Performance- Sales & Marketing of hardware, software, networking and third party solutions- Customer Service - Maintaining proficiency in new technologies- Customer Server, Desktop and Network hardware installation- Maintenance of Customer hardware and software- Develop and maintain vendor relationships - Project Management of equipment, server, data and customer application upgrades and migrations- Windows server upgrade & migrations- Customer Disaster Recovery preparedness- Provide client technical support as needed- Identify and implement new tools and processes to support growth of the businessAccomplishments- Developed a loyal client base supporting over 20 servers and 300 desktop computers- Worked with clients to manage highly disruptive practice management system replacements- Successfully recovered from multiple client disaster scenarios- I did not lose a single client during this period- Developed the business to over $500k turnover annually- Successful migration of two large clients to new practice management systems in a 4 month period

Customer Activation Billing and Assurance (CABA) was responsible for 100+ applications with client software that was deployed on the Microsoft Windows 3.1 platform. Due to the limitation of this outdated technology, Telstra embarked on the project to update the corporate desktop OS standard to Windows NT4. My responsibility was to work with the application development teams across CABA to ensure all applications were remediated and tested to be ready for use on the new platform. This work had to be coordinated with the national rollout teams to have all required applications ready prior to the affected Telstra locations being migrated to Windows NT. All activities had to be accomplished without any additional budget funding being provided.During the rollout period, I travelled several times to all mainland capitol cities to visit key Telstra locations utilising CABA applications to gather feedback and to resolve any roadblocks to deployments.Once the applications platforms were updated, I was then charged with migrating the application development team toolset and workstations to the new SOE desktop platform. Responsibilities:- Ascertain the desktop hardware inventory of 1000+ staff- Obtain approval for and schedule the required upgrades and desktop replacements - Ensure the availability of national deployment resources to perform the Windows Upgrades- Scheduling training for staff ensuring 95% attendanceAccomplishments:- Successfully negotiated the required remediation programmes with all CABA application teams- All application remediation was delivered in the required deployment timeframes- Utilised my relationships with development teams to fast track customer changes requests

Managed the deployment of IBM mainframe infrastructure at Telstra's two data centres in Melbourne and Sydney.Responsibilities:- Deploy new infrastructure to meet capacity planning requirements- Integration of the infrastructure installed into support and operation processes- Develop and maintain relationships with equipment vendors to ensure efficient deploymentsAccomplishments:- Deployment of new tape libraries at both data centres managing challenging supplier issues- Introduction of shared disk storage for the primary residential Billing Systems, reducing run costs- Introduction of batch job scheduling across multiple mainframes, reducing run costs- Introduction of Sysplex technology to allow billing systems to be migrated to lower cost hardware

I was in a leading role to transform AT&T IBM Mainframe operations to a lights out, centralised organisation. I was the driver in trialling new IBM mainframe console remote access methods that enabled the first lights out project at the Orlando data centres. I then pioneered the use of the use of automated mainframe IPL and system startup and shutdown, providing a consistent and rapid process for these processes. These resulted in cost savings, vastly increased customer satisfaction. I also developed a number of automation tools to streamline the consolidation of operations other AT&T data centres to the two Control Centres in Orlando and Alpharetta Georgia.